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Issue With Refund to Laser Card

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  • 15-02-2010 12:14pm
    #1
    ciara 2
    Closed Accounts Posts: 14 ✭


    Hi folks

    I have a question its something i'm not totally sure about but i think i may have been ripped off!! On Saturday nite i was staying in a hotel at dublin airport, i left the room for a few moments having only been their for about an hour when i returned my key card wouldn't work in the door i returned to reception and was givin another card this also failed to open the door after trailing up and down to the 5th floor 6 times with no joy i insisted someone come up from the reception to see what the problem was, it turned out the battery was dead in the door and a manintace crew would have to be called to open the room i was annoyed over this as my hand bag and jacket were still in the room, i was also annoyed as i had ran up and down 6 times b4 anyone could tell me the problem in the end i said i wanted to leave and asked for a refund i had paid the amount €109 on my laser card and it was refunded onto my laser card the reciept i was givin for the refund said "void" on it not refund,
    currently their is still a hold for the amount €109 on my bank account, does the amount have to first be taken from my account b4 it can be refunded back onto my account, or should the reciept have said refund rather then void?


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    #2
    Paulw
    Registered Users Posts: 13,381 ✭✭✭✭Paulw


    I would guess that the hold will be released at the end of business today.

    If they "void" the transaction, then it should be released once processed through the bank system.


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    #3
    Damien1989
    Closed Accounts Posts: 77 ✭✭Damien1989


    Sounds like a pretty crummy hotel. Hope you found a nicer one in the end.


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    #4
    dudara
    Registered Users Posts: 33,518 ✭✭✭✭dudara


    Moved to Banking & Insurance & Pensions

    given that this is more about laser card refunds than a consumer issue.

    dudara


  • Options
    #5
    ciara 2
    Closed Accounts Posts: 14 ✭ciara 2


    Hi folks

    I have a question its something i'm not totally sure about but i think i may have been ripped off!! On Saturday nite i was staying in a hotel at dublin airport, i left the room for a few moments having only been their for about an hour when i returned my key card wouldn't work in the door i returned to reception and was givin another card this also failed to open the door after trailing up and down to the 5th floor 6 times with no joy i insisted someone come up from the reception to see what the problem was, it turned out the battery was dead in the door and a manintace crew would have to be called to open the room i was annoyed over this as my hand bag and jacket were still in the room, i was also annoyed as i had ran up and down 6 times b4 anyone could tell me the problem in the end i said i wanted to leave and asked for a refund i had paid the amount €109 on my laser card and it was refunded onto my laser card the reciept i was givin for the refund said "void" on it not refund,
    currently their is still a hold for the amount €109 on my bank account, does the amount have to first be taken from my account b4 it can be refunded back onto my account, or should the reciept have said refund rather then void?


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    #6
    ciara 2
    Closed Accounts Posts: 14 ✭ciara 2


    I Just went home in the end was fed up and the hotel in question still had a hold of the funds on my laser card,
    hopefully i do recieve the refund and its just an issue with slow banking


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    #7
    Toots
    Administrators, Business & Finance Moderators, Society & Culture Moderators Posts: 16,920 Admin ✭✭✭✭✭Toots


    The hold on your funds would be there from when the hotel originally put the transaction through. When they void it off, their terminal sends info to the bank's systems to say that the funds are not required and to release them. This is where it sometimes gets messy - depending on what way the retailer/hotel/merchant operate their systems, it can sometimes take up to 5 working days for the message to get through to the bank, so they will remove the hold from your funds.


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    #8
    The Hill Billy
    Registered Users Posts: 22,772 ✭✭✭✭The Hill Billy


    Moved to Consumer Issues from DCN. HB


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    #9
    RangeR
    Registered Users Posts: 7,265 ✭✭✭RangeR


    The refund may take a day or two to show up. Keep your receipt from the refund. If in doubt, call your bank.

    Have they no elevators?
    Could they not have put you in another room?


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    #10
    eth0_
    Registered Users Posts: 10,846 ✭✭✭✭eth0_


    If it said 'void' on it, it means the transaction (the refund) did not complete successfully and the refund wasn't processed. It should say something like 'refund' or 'credit' on the receipt. Ring the hotel.


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    #11
    dudara
    Registered Users Posts: 33,518 ✭✭✭✭dudara


    Moved to Banking & Insurance & Pensions

    dudara


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    #12
    GerardKeating
    Registered Users Posts: 7,651 ✭✭✭GerardKeating


    ciara 2 wrote: »
    Hi folks

    I have a question its something i'm not totally sure about but i think i may have been ripped off!! On Saturday nite i was staying in a hotel at dublin airport, i left the room for a few moments having only been their for about an hour when i returned my key card wouldn't work in the door i returned to reception and was givin another card this also failed to open the door after trailing up and down to the 5th floor 6 times with no joy i insisted someone come up from the reception to see what the problem was, it turned out the battery was dead in the door and a manintace crew would have to be called to open the room i was annoyed over this as my hand bag and jacket were still in the room, i was also annoyed as i had ran up and down 6 times b4 anyone could tell me the problem in the end i said i wanted to leave and asked for a refund i had paid the amount €109 on my laser card and it was refunded onto my laser card the reciept i was givin for the refund said "void" on it not refund,
    currently their is still a hold for the amount €109 on my bank account, does the amount have to first be taken from my account b4 it can be refunded back onto my account, or should the reciept have said refund rather then void?

    Does the "void" receipt have the same number as the origional "sale" receipt ?


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    #13
    Sofiztikated
    Registered Users Posts: 6,995 ✭✭✭Sofiztikated


    I'd read it as the original sale was voided. Most places would do that if the sale was the same day.

    The hold on your account is probably the bank being slightly slower on the uptake.


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    #14
    Toots
    Administrators, Business & Finance Moderators, Society & Culture Moderators Posts: 16,920 Admin ✭✭✭✭✭Toots


    Threads merged.


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    #15
    Elara: Kin
    Closed Accounts Posts: 1,116 ✭✭✭Elara: Kin


    Laser card voids take an exceptionally long time to process, when an amount is held on a Laser card it would show up immediately as a charge unlike credit cards. The merchant would not actually have any of the money transferred into their account at this stage and it is only held by the bank so as the funds will be available if the charge needs to be made. If the charge is not required the transaction can be voided, from experience it can take up to 2 weeks or sometimes more for a void on a laser card to show up on the account.


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