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[Updated offer]Boards.ie exclusive limited offer: switch to UPC and get a €50 voucher

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Comments

  • Closed Accounts Posts: 1,796 ✭✭✭Virgin Media: Jason


    Hi Alan_Madden

    No worries, happy to help, and I will pass on your good wishes to Rob. All the team work hard to help, especially for all the boardies..... :D

    Regards

    Jason

    If you want to order new products from us and get a voucher for €50 through this boards offer, (and free activation of product) just click through this link http://www.upc.ie/boardsoffer/ (Please see the terms & conditions)

    - For all customer service queries, please contact 1908.

    **I am not authorised to comment in general threads without approval***


    UPC: Jason wrote: »
    On a separate note, thanks for helping out with my Freedom Sports package.... shout out to Rob also for being the gentleman that he is when dealing with customers on the phone.

    Alan


  • Closed Accounts Posts: 1,796 ✭✭✭Virgin Media: Jason


    Hi Alan_Madden

    Sorry, just spotted this comment. I will pass that feedback back internally.

    Cheers

    Jason

    If you want to order new products from us and get a voucher for €50 through this boards offer, (and free activation of product) just click through this link http://www.upc.ie/boardsoffer/ (Please see the terms & conditions)

    - For all customer service queries, please contact 1908.

    **I am not authorised to comment in general threads without approval***

    I was referring to the actual UPC.ie site and not the boardsoffer, apologies for the ambiguity.
    Alan


  • Registered Users, Registered Users 2 Posts: 1,048 ✭✭✭RoryW


    Jason
    I signed up for broadband and phone last year through this deal having had tv already but never received a voucher ?
    RoryW


  • Registered Users Posts: 79 ✭✭ikomj


    Hi Jason above post has reminded me that I too signed up through boardsoffer in the middle of last year. Happy with the service but no voucher!


  • Registered Users, Registered Users 2 Posts: 356 ✭✭bmarley


    I have signed up for this offer. A few questions though some of ye might be able to answer for me. I have sky in two rooms in the house which costs me about 60 euro/per month. I have package with eircom for broadband and phone together which costs roughly 130 euro per/month. Would I make any savings from moving over? Is the broadband good quality? What are the initial costs - such as new boxes in rooms etc? Thanks for any advice.


  • Registered Users, Registered Users 2 Posts: 356 ✭✭bmarley


    Rafa1977 wrote: »
    Totally agree with your take on existing customers getting screwed. I am with UPC for 6 years now. I plan on moving to Sky in the Summer.

    Was thinking of moving from sky to UPC but don't know much about it. Is there any problems with UPC I should know about?


  • Closed Accounts Posts: 1,796 ✭✭✭Virgin Media: Jason


    Hi RoryW & ikomj

    Last year? Why wait so long to get in touch?

    Call Rob today on 1890 940635, he is available until 6pm. Rob can chase it up for you straight away and can confirm the addresses yor vouchers were sent to.

    Regards

    Jason
    RoryW wrote: »
    Jason
    I signed up for broadband and phone last year through this deal having had tv already but never received a voucher ?
    RoryW


  • Closed Accounts Posts: 1,796 ✭✭✭Virgin Media: Jason


    Hi bmarley

    Probably for a different thread TBH

    From a switching perspective, what I would say to you is fear not. UPC are one of the biggest cable providers in the world, with over 20 million subscribers. We provide High Definition TV, the fastest home broadband (up to 100mb) and the most affordable home phone in Ireland - combined services from 1 provider save you money -

    If you switch, you would be 1 of the many thousands of people deciding to switch to UPC each week , - 1 in 3 homes in Ireland are now customers of UPC.

    Best bit is, switch to UPC via boards and you get connected free and get a voucher for €50 to spend too.... www.upc.ie/boardsoffer

    Enjoy!

    Regards

    Jason
    bmarley wrote: »
    Was thinking of moving from sky to UPC but don't know much about it. Is there any problems with UPC I should know about?


  • Closed Accounts Posts: 1,796 ✭✭✭Virgin Media: Jason


    bmarley

    Massive savings by switching to UPC actually.

    An excellent value bundle from UPC is our Fibre Freedom Sport bundle. http://www.upc.ie/deals/2094/20947761.html?s_tnt=22404:2:0

    This has Digital Select extra (approx 120 channels,including Setanta Ireland, & ESPN Sports) a digital plus box, 20mb broadband, a free wireless router, home phone, and freetime calls (local/National and International calls free) - this just costs €65 per month - in total. Add multiroom viewing, and this will cost just €70 each month. This wll save you €60 each month - €720 each year.

    Ordering via this boards offer also gets you free connection and a €50 voucher too. www.upc.ie/boardsoffer

    Regards

    Jason
    bmarley wrote: »
    I have signed up for this offer. A few questions though some of ye might be able to answer for me. I have sky in two rooms in the house which costs me about 60 euro/per month. I have package with eircom for broadband and phone together which costs roughly 130 euro per/month. Would I make any savings from moving over? Is the broadband good quality? What are the initial costs - such as new boxes in rooms etc? Thanks for any advice.


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  • Registered Users, Registered Users 2 Posts: 4,780 ✭✭✭JohnK


    Hi Jason do you know are there any plans to get full coverage to Mount Oval Village, Rochestown, Cork anytime soon (specifically the Dewberry area)? I've got a sister there who was asking me about UPC today.

    Thanks.


  • Closed Accounts Posts: 1,796 ✭✭✭Virgin Media: Jason


    Hi JohnK

    Unfortunately that estate has no cable laid by the developer so it is unlikey in the short term that it will be upgraded to triple play, however, Digital tv is available from UPC there currently

    Regards

    Jason
    JohnK wrote: »
    Hi Jason do you know are there any plans to get full coverage to Mount Oval Village, Rochestown, Cork anytime soon (specifically the Dewberry area)? I've got a sister there who was asking me about UPC today.

    Thanks.


  • Registered Users Posts: 226 ✭✭knipper


    My dad is a customer and is thinking of adding the phone to his package.
    However he would need to change his bill over to my mams name is this relatively straightforward. All other details are the same address bank etc.
    Many thanks
    Knipper


  • Registered Users, Registered Users 2 Posts: 2,513 ✭✭✭digitaldr


    Hi Jason,

    is the 250 gig a month acceptable usage limit calculated on a calender month starting from your connection date or on a rolling 30 day basis (Smart used to do it this way).

    Thanks


  • Closed Accounts Posts: 1,796 ✭✭✭Virgin Media: Jason


    Hi knipper

    No problem. Order via the boards link and my guys will look after it, explain to them what you want to do. As you are ordering phone you will get a voucher for €50 also. www.upc.ie/boardsoffer


    Hope that helps

    Regards

    Jason

    If you want to order new products from us and get a voucher for €50 through this boards offer, (and free activation of product) just click through this link http://www.upc.ie/boardsoffer/ (Please see the terms & conditions)

    - For all customer service queries, please contact 1908.

    **I am not authorised to comment in general threads (outside bargain alerts) without approval***

    knipper wrote: »
    My dad is a customer and is thinking of adding the phone to his package.
    However he would need to change his bill over to my mams name is this relatively straightforward. All other details are the same address bank etc.
    Many thanks
    Knipper


  • Registered Users, Registered Users 2 Posts: 1,342 ✭✭✭johnfás


    If I sign up to Phone/Broadband/Digital TV on the UPC website will it automatically cancel my analogue TV subscription which I am currently paying for? I don't want to get hit for another bill of 338.99 next December.

    I will also need to then cancel my Eircom Phoneline and my Eircom Broadband, have the Eircom number move over to UPC and all of this happen without any interruption to my service. Perhaps you could outline how I can do this.


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  • Closed Accounts Posts: 1,796 ✭✭✭Virgin Media: Jason


    Hi johnfás

    No, we will change your subscription to the new products and to monthly billing by direct debit once you move to Broadband and phone with us. Order these via boards and get free conection and a €50 voucher www.upc.ie/boardsoffer

    Regards

    Jason
    johnfás wrote: »
    If I sign up to Phone/Broadband/Digital TV on the UPC website will it automatically cancel my analogue TV subscription which I am currently paying for? I don't want to get hit for another bill of 338.99 next December.

    I will also need to then cancel my Eircom Phoneline and my Eircom Broadband, have the Eircom number move over to UPC and all of this happen without any interruption to my service. Perhaps you could outline how I can do this.


  • Closed Accounts Posts: 1,796 ✭✭✭Virgin Media: Jason


    Hi digitaldr

    It is by calender month with UPC.

    Regards

    Jason


    __________________
    If you want to order new products from us and get a voucher for €50 through this boards offer, (and free activation of product) just click through this link http://www.upc.ie/boardsoffer/ (Please see the terms & conditions)

    - For all customer service queries, please contact 1908.

    **I am not authorised to comment in general threads without approval***
    digitaldr wrote: »
    Hi Jason,

    is the 250 gig a month acceptable usage limit calculated on a calender month starting from your connection date or on a rolling 30 day basis (Smart used to do it this way).

    Thanks


  • Registered Users, Registered Users 2 Posts: 2,513 ✭✭✭digitaldr


    Hi Jason I got my UPC installed 2 weeks ago - very pleased with it although phone still not ported yet (from smart). I asked for the Woodies voucher and noticed that they are no longer doing them but they were at the time I got my install. Should I change to DID/Carphone Warehouse


  • Closed Accounts Posts: 1,796 ✭✭✭Virgin Media: Jason


    Hi digitaldr

    Great stuff, glad you are happy.

    No, you will still get your voucher, give it another week or so, it can take up to 30 days after you get installed.

    Give my guys a call on 1890 940635, we can chase up your port, strange as that normally happens much quicker than that.

    Regards

    Jason


    __________________
    If you want to order new products from us and get a voucher for €50 through this boards offer, (and free activation of product) just click through this link http://www.upc.ie/boardsoffer/ (Please see the terms & conditions)

    - For all customer service queries, please contact 1908.

    **I am not authorised to comment in general threads without approval***

    digitaldr wrote: »
    Hi Jason I got my UPC installed 2 weeks ago - very pleased with it although phone still not ported yet (from smart). I asked for the Woodies voucher and noticed that they are no longer doing them but they were at the time I got my install. Should I change to DID/Carphone Warehouse


  • Registered Users, Registered Users 2 Posts: 2,513 ✭✭✭digitaldr


    Hi Jason just to update you I called technical support and they said they hadn't received my porting form. Now I had been planning to post it in put the installer asked me for my form and I gave it to him! Anyway I'll now have to wait another 10 days for the port. At least the lady in technical support told me she'd give me 10 days credit.


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  • Closed Accounts Posts: 1,796 ✭✭✭Virgin Media: Jason


    Hi digitaldr

    Sorry for the delay, call 1890 940635 now with your account number, and my guys will get this speeded up for you straight away.

    Regards

    Jason
    digitaldr wrote: »
    At least the lady in technical support told me she'd give me 10 days credit.


  • Registered Users, Registered Users 2 Posts: 1,693 ✭✭✭Zynks


    Hi Jason, any luck with the issue I raised on post #778? I PMd you my details when requested.
    Zynks wrote: »
    Hi Jason,
    I am a new triple play subscriber and am quite happy with the service so far (and customer service has been outstanding) . My question is about the equipment. I read somewhere that there was an option for a higher end modem that the Cisco 2425 and also another option for the HD+ box. I was never offered that and can't find any info on the site.

    The main reason for the interest is that the modem/router does not support 802.11n - but I can use it bridged mode and add a new router. However, that disables the phone line - so a bit stuck here with a couple of devices that only do 802.11n and can't connect them to the network. Another problem is that the modem does not support multicasting (if my home media server is connected through wires the streaming client can't be connected through wireless).

    Any info you could find for alternative modems (and HD+ box) or a way around those limitations would be highly appreciated.

    Thanks in advance,

    Zynks


  • Closed Accounts Posts: 1,796 ✭✭✭Virgin Media: Jason


    Hi Zynchs

    Here is the reply I received in response to your query. If this helps great, if not please contact our technical support team direct on 1908.


    It can be done by setting up ip passthrough for the mac address of whatever device you need a bridged connection for. This option is only available if connected to the cisco modem via wan and not available if connected from within the internal network.


    Hope it helps.

    Regards

    Jason
    __________________
    If you want to order new products from us and get a voucher for €50 through this boards offer, (and free activation of product) just click through this link http://www.upc.ie/boardsoffer/ (Please see the terms & conditions)

    - For all customer service queries, please contact 1908.

    **I am not authorised to comment in general threads without approval***


    Zynks wrote: »
    Hi Jason, any luck with the issue I raised on post #778? I PMd you my details when requested.



    Thanks in advance,

    Zynks


  • Closed Accounts Posts: 3,212 ✭✭✭Jaysoose


    Hi Jason..any chance you could reply to my posts in this thread.

    http://www.boards.ie/vbulletin/showthread.php?p=70704633#post70704633


  • Closed Accounts Posts: 1,796 ✭✭✭Virgin Media: Jason


    Jaysoose

    Sorry I am not authorised to comment off this thread (as per my signature).

    Having a quick look, I suggest you follow the terms & conditions of your contract and call 1908, arrange for the returning of the box back to us and you will not have to pay that unrecovered charge.

    Hope that helps


    Regards


    Jason

    __________________
    If you want to order new products from us and get a voucher for €50 through this boards offer, (and free activation of product) just click through this link http://www.upc.ie/boardsoffer/ (Please see the terms & conditions)

    - For all customer service queries, please contact 1908.

    **I am not authorised to comment in general threads without approval***
    Jaysoose wrote: »
    Hi Jason..any chance you could reply to my posts in this thread.


  • Registered Users, Registered Users 2 Posts: 3,470 ✭✭✭DonJose


    Still no UPC in my area of Mullingar, however there is UPC service 400 meters up the road. I plan on spending €2,412 a year on UPC services but they don't service my area :(

    Television
    Digital Max €35.00
    Sky Sports and Movies pack €43.00
    ESPN €10.00
    Digital+ HD €5.00
    Multiroom Viewing with Digital+ HD €10.00

    Broadband
    Fibre Power Broadband 100Mb €80.00

    Telephone
    Home Phone €6.00
    Anytime World €12.00

    Total monthly cost: €201.00


  • Closed Accounts Posts: 1,796 ✭✭✭Virgin Media: Jason


    Hi DonJose

    We are getting there, with approximately half the occupied homes in Ireland now upgraded for all services and over 1 in 3 homes now a UPC customer.

    We really want your business and are working to upgrade as many homes as we can around the country, hopefully you wont have to wait much longer.


    Regards

    Jason

    __________________
    If you want to order new products from us and get a voucher for €50 through this boards offer, (and free activation of product) just click through this link http://www.upc.ie/boardsoffer/ (Please see the terms & conditions)

    - For all customer service queries, please contact 1908.

    **I am not authorised to comment in general threads without approval***
    DonJose wrote: »
    Still no UPC in my area of Mullingar, however there is UPC service 400 meters up the road. I plan on spending €2,412 a year on UPC services but they don't service my area :(

    Television
    Digital Max €35.00
    Sky Sports and Movies pack €43.00
    ESPN €10.00
    Digital+ HD €5.00
    Multiroom Viewing with Digital+ HD €10.00

    Broadband
    Fibre Power Broadband 100Mb €80.00

    Telephone
    Home Phone €6.00
    Anytime World €12.00

    Total monthly cost: €201.00


  • Closed Accounts Posts: 3,212 ✭✭✭Jaysoose


    UPC: Jason wrote: »
    Jaysoose

    Sorry I am not authorised to comment off this thread (as per my signature).

    Having a quick look, I suggest you follow the terms & conditions of your contract and call 1908, arrange for the returning of the box back to us and you will not have to pay that unrecovered charge.

    Hope that helps


    Regards


    Jason

    __________________
    If you want to order new products from us and get a voucher for €50 through this boards offer, (and free activation of product) just click through this link http://www.upc.ie/boardsoffer/ (Please see the terms & conditions)

    - For all customer service queries, please contact 1908.

    **I am not authorised to comment in general threads without approval***

    LOl thanks for the "help". Who needs to give you approval to comment? the mods on here?.. The reason im contacting you on here is the lack of support from 1908 but then im not buying anything so upc obviously dont give a monkeys. I have followed the terms and condition of my contract its a pity UPC cant do the same.

    Sorry for the derail of the thread guys.


  • Registered Users Posts: 116 ✭✭djh


    Hi Jason,
    Registered my interest via the link an hour ago and had a call back from a very nice man named Rob. Very helpful, should have account with 20 Meg Broadband all set up shortly, with equipment delivery on Monday and bill shortly thereafter without the activation charges.

    All very friendly and efficient. Could you you pass on my compliments to him, and praise to the higher ups?

    Looking forward to spending my 50 quid voucher in DID!

    DeeJay


  • Registered Users, Registered Users 2 Posts: 3,470 ✭✭✭DonJose


    Cheers Jason, its just frustrating that UPC are so close yet so far :D
    UPC: Jason wrote: »
    Hi DonJose

    We are getting there, with approximately half the occupied homes in Ireland now upgraded for all services and over 1 in 3 homes now a UPC customer.

    We really want your business and are working to upgrade as many homes as we can around the country, hopefully you wont have to wait much longer.


    Regards

    Jason

    __________________
    If you want to order new products from us and get a voucher for €50 through this boards offer, (and free activation of product) just click through this link http://www.upc.ie/boardsoffer/ (Please see the terms & conditions)

    - For all customer service queries, please contact 1908.

    **I am not authorised to comment in general threads without approval***


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  • Closed Accounts Posts: 1,796 ✭✭✭Virgin Media: Jason


    Jaysoose wrote: »
    Who needs to give you approval to comment? the mods on here?.. .
    Nope, my bosses in UPC. I am authorised to comment on bargain alerts only. Other threads with directorial approval only

    Regards

    Jason
    __________________
    If you want to order new products from us and get a voucher for €50 through this boards offer, (and free activation of product) just click through this link http://www.upc.ie/boardsoffer/ (Please see the terms & conditions)

    - For all customer service queries, please contact 1908.

    **I am not authorised to comment in general threads without approval***


  • Closed Accounts Posts: 1,796 ✭✭✭Virgin Media: Jason


    Hi djh

    Thanks for your positive feedback for the offer and for Rob, I will pass it on.......Rob works on the UPC retail & dealer support desk, and I am the retails sales manager...so well noted. ;)

    Hope you get something nice with your voucher. :D

    Cheers


    Regards

    Jason
    djh wrote: »
    Hi Jason,
    Registered my interest via the link an hour ago and had a call back from a very nice man named Rob. Very helpful, should have account with 20 Meg Broadband all set up shortly, with equipment delivery on Monday and bill shortly thereafter without the activation charges.

    All very friendly and efficient. Could you you pass on my compliments to him, and praise to the higher ups?

    Looking forward to spending my 50 quid voucher in DID!

    DeeJay

    __________________
    If you want to order new products from us and get a voucher for €50 through this boards offer, (and free activation of product) just click through this link http://www.upc.ie/boardsoffer/ (Please see the terms & conditions)

    - For all customer service queries, please contact 1908.

    **I am not authorised to comment in general threads without approval***


  • Registered Users, Registered Users 2 Posts: 9,627 ✭✭✭Sgt Pepper 64


    HI Jason, what happens if you have Eircom Phonewatch?
    Can you still get everything?

    Thanks


  • Closed Accounts Posts: 1,796 ✭✭✭Virgin Media: Jason


    Hi Sgt Pepper 64

    Yes you can indeed. You will need to contact Eircom phonewatch and request a GSM dialler though as their system doesnt work on the UPC network. (Many people are doing this every week)

    Regards

    Jason
    HI Jason, what happens if you have Eircom Phonewatch?
    Can you still get everything?

    Thanks
    __________________
    If you want to order new products from us and get a voucher for €50 through this boards offer, (and free activation of product) just click through this link http://www.upc.ie/boardsoffer/ (Please see the terms & conditions)

    - For all customer service queries, please contact 1908.

    **I am not authorised to comment in general threads without approval***


  • Registered Users, Registered Users 2 Posts: 9,627 ✭✭✭Sgt Pepper 64


    UPC: Jason wrote: »
    Hi Sgt Pepper 64

    Yes you can indeed. You will need to contact Eircom phonewatch and request a GSM dialler though as their system doesnt work on the UPC network. (Many people are doing this every week)

    Regards

    Jason


    __________________
    If you want to order new products from us and get a voucher for €50 through this boards offer, (and free activation of product) just click through this link http://www.upc.ie/boardsoffer/ (Please see the terms & conditions)

    - For all customer service queries, please contact 1908.

    **I am not authorised to comment in general threads without
    approval***

    Thansk, Is that free do you know?


  • Closed Accounts Posts: 1,796 ✭✭✭Virgin Media: Jason


    Hi

    No, they do have a charge of €149, (last I seen) contact them via www.phonewatch.ie to confirm.

    Considering you save €19 per month with UPC (our phone costs just €6)each month alone for our phone versus eircom (theirs costs €25.47, you will pay it back in no time at all.

    Regards

    Jason
    Thansk, Is that free do you know?
    __________________
    If you want to order new products from us and get a voucher for €50 through this boards offer, (and free activation of product) just click through this link http://www.upc.ie/boardsoffer/ (Please see the terms & conditions)

    - For all customer service queries, please contact 1908.

    **I am not authorised to comment in general threads without approval*** Today 20:55


  • Closed Accounts Posts: 3,212 ✭✭✭Jaysoose


    UPC: Jason wrote: »
    Nope, my bosses in UPC. I am authorised to comment on bargain alerts only. Other threads with directorial approval only

    Regards

    Jason
    __________________
    If you want to order new products from us and get a voucher for €50 through this boards offer, (and free activation of product) just click through this link http://www.upc.ie/boardsoffer/ (Please see the terms & conditions)

    - For all customer service queries, please contact 1908.

    **I am not authorised to comment in general threads without approval***

    So your ok to drum up new business but offer no constructive feedback to existing customers..sounds like the upc "customer service model" alright.


  • Closed Accounts Posts: 1,796 ✭✭✭Virgin Media: Jason


    Jaysoose

    I have already stated I cannot comment on other threads and have advised you to revert to our customer service team for assistance. You appear unhappy with that advice.

    I cannot help you without account details. If you PM me I would be happy to pass on those to a customer service manager, even though this is a rewards thread for boards users and not a talk to forum, with many very happy boards users because of this rewards thread.

    Regards

    Jason

    __________________
    If you want to order new products from us and get a voucher for €50 through this boards offer, (and free activation of product) just click through this link http://www.upc.ie/boardsoffer/ (Please see the terms & conditions)

    - For all customer service queries, please contact 1908.

    **I am not authorised to comment in general threads without approval***
    Jaysoose wrote: »
    So your ok to drum up new business but offer no constructive feedback to existing customers..sounds like the upc "customer service model" alright.


  • Registered Users Posts: 433 ✭✭Tarquin1970


    Jaysoose wrote: »
    So your ok to drum up new business but offer no constructive feedback to existing customers..sounds like the upc "customer service model" alright.

    He's Retail Sales manager, and judging by the feedback here, he seems to be doing a pretty good job..


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  • Closed Accounts Posts: 3,212 ✭✭✭Jaysoose


    UPC: Jason wrote: »
    Jaysoose

    I have already stated I cannot comment on other threads and have advised you to revert to our customer service team for assistance. You appear unhappy with that advice.

    I cannot help you without account details. If you PM me I would be happy to pass on those to a customer service manager, even though this is a rewards thread for boards users and not a talk to forum, with many very happy boards users because of this rewards thread.

    Regards

    Jason

    __________________
    If you want to order new products from us and get a voucher for €50 through this boards offer, (and free activation of product) just click through this link http://www.upc.ie/boardsoffer/ (Please see the terms & conditions)

    - For all customer service queries, please contact 1908.

    **I am not authorised to comment in general threads without approval***

    You would be unhappy with your advice to contact customer care if you ever had to deal with them and encountered their uncanny ability to make a monumental f""k up of the simplest of instructions.

    Anyway thanks i wont be derailing this thread any longer.


  • Closed Accounts Posts: 1,796 ✭✭✭Virgin Media: Jason


    Cheers Tarquin1970

    I really appreciate the feedback and support.

    This is a thread to reward boards users who may be thinking of ordering products from UPC (Many thousands of people are anyway each week) They can do this by clicking here www.upc.ie/boardsoffer

    As retail sales manager, it is also a way of me supporting our retail partners, by you spending the voucher you receive in their stores.

    Rob, Mark and Sam on my retail support team are committed to supporting boards users that come in via this offer, and the combination of free activation of your UPC boxes and a €50 voucher too has meant that many happy boards users have benefitted from this particular offer.

    I have stated right through the thread that I am not permitted to comment on other threads without approval. Most boards users are understanding of this thankfully. Right since the start, we have also been able to support many customers that have contacted us privately off thread, and we are happy to do this also.

    Regards

    Jason





    __________________
    If you want to order new products from us and get a voucher for €50 through this boards offer, (and free activation of product) just click through this link http://www.upc.ie/boardsoffer/ (Please see the terms & conditions)

    - For all customer service queries, please contact 1908.

    **I am not authorised to comment in general threads without approval***
    He's Retail Sales manager, and judging by the feedback here, he seems to be doing a pretty good job..


  • Closed Accounts Posts: 1,796 ✭✭✭Virgin Media: Jason


    Hi

    To celebrate the opening of our first UPC store in the Carphone Warehouse on Henry Street Dublin 1, we have a very nice android smartphone to give away this week. See here for more details:

    http://www.facebook.com/notes/we-are-upc/upc-joins-forces-with-carphone-warehouse/201530906526727 (enter competition via twitter)

    The UPC store has UPC HD TV and 30mb broadband on display and ready to demo in store, come on down and talk to us in there.

    Regards

    Jason

    _________________
    If you want to order new products from us and get a voucher for €50 through this boards offer, (and free activation of product) just click through this link http://www.upc.ie/boardsoffer/ (Please see the terms & conditions)

    - For all customer service queries, please contact 1908.

    **I am not authorised to comment in general threads without approval***


  • Registered Users Posts: 116 ✭✭djh


    UPC: Jason wrote: »
    Hi djh

    Thanks for your positive feedback for the offer and for Rob, I will pass it on.......Rob works on the UPC retail & dealer support desk, and I am the retails sales manager...so well noted. ;)

    Hope you get something nice with your voucher. :D

    Cheers


    Regards

    Jason

    Hi Jason,
    just to give some additional feedback.

    Thursday; ordered online and received callback within 2 hours from Rob.
    Friday: Got a call to arrange delivery for next morning.
    Saturday: Delivery at the time promised (Surprised and thankful for delivery on a Saturday!)
    Saturday - 15 minutes later: Surfing online with UPC!

    Could not ask for a better, friendlier or more efficient service.
    Big thanks to you and your team.

    Looking forward to receiving voucher for DID (In my head I have it already spent!). Will it come in the post or is it to come by email?


  • Closed Accounts Posts: 1,796 ✭✭✭Virgin Media: Jason


    Thanks again djh

    Your voucher will be posted to you shortly. If you email retailsales@upc.ie with your account number we can get an ETA for you off DID

    Regards

    Jason
    djh wrote: »
    Could not ask for a better, friendlier or more efficient service.
    Big thanks to you and your team.

    Looking forward to receiving voucher for DID (In my head I have it already spent!). Will it come in the post or is it to come by email?


  • Registered Users Posts: 116 ✭✭djh


    Voucher was waiting for me in the post box when I got home today.
    There may be some shopping this weekend!

    Thanks again.


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  • Hosted Moderators Posts: 9,968 ✭✭✭mik_da_man


    Got my voucher in the post today too
    Only took 3 days!
    Nice one guys, enjoying the speed of the Broadband now :D


  • Registered Users Posts: 2,633 ✭✭✭iba


    Hi Jason,

    I got my €50 voucher last week but it was a Woodies one whereas I asked for an Atlantic one; I figured since they are the same company I might be able to use it in Atlantic anyway but alas this was not the case.

    Can you please adviehow I can swap my Woodies one for the Atlantic one?

    Regards

    Iba


  • Hosted Moderators Posts: 9,968 ✭✭✭mik_da_man


    Hmmm...
    I was only given the option of DID and Carphone Warehouse.
    I would have loved a woodies/Atlantic homecare one

    I went for DID as I might use it - even though I live in cork
    I'd never use the carphone warehouse one


  • Closed Accounts Posts: 1,796 ✭✭✭Virgin Media: Jason


    Hi iba

    They are indeed the same company. Please contact my team on 1890 940635 and they will advise on how to get the voucher you prefer.

    Regards

    Jason
    _________________
    If you want to order new products from us and get a voucher for €50 through this boards offer, (and free activation of product) just click through this link http://www.upc.ie/boardsoffer/ (Please see the terms & conditions)

    - For all customer service queries, please contact 1908.

    **I am not authorised to comment in general threads without approval***
    iba wrote: »
    Hi Jason,

    I got my €50 voucher last week but it was a Woodies one whereas I asked for an Atlantic one; I figured since they are the same company I might be able to use it in Atlantic anyway but alas this was not the case.

    Can you please adviehow I can swap my Woodies one for the Atlantic one?

    Regards

    Iba


  • Closed Accounts Posts: 1,796 ✭✭✭Virgin Media: Jason


    Good stuff mik_da_man

    Enjoy!

    Regards

    Jason
    __________________
    If you want to order new products from us and get a voucher for €50 through this boards offer, (and free activation of product) just click through this link http://www.upc.ie/boardsoffer/ (Please see the terms & conditions)

    - For all customer service queries, please contact 1908.

    **I am not authorised to comment in general threads without approval***

    mik_da_man wrote: »
    Got my voucher in the post today too
    Only took 3 days!
    Nice one guys, enjoying the speed of the Broadband now :D


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