[Updated offer]Boards.ie exclusive limited offer: switch to UPC and get a €50 voucher

Issac

Hi Jason,

I filled out the form on the link you provided early last week but still haven't gotten a call back. Would you be able to check that they are getting through?

Thanks!

Trent Houseboat

Hi Jason, I ordered this last Friday 30th September and still haven't heard back.

Is there a massive backlog?

copeyhagen

my 12 month contract is just about up. we never used our 50e voucher for DID, as we had building work going on in the house and it got misslaid. Any idea if the voucher numbers were matched to the account numbers or anything..

Tazzer

Hi Jason,

I've just completed the trial and now I have an email to sign up to one of the bundles if I wish.

Can I use this offer? (probably the Horizon Complete)

Thanks

T

Issac

Hi Jason,

I'm still waiting on a call from the reps...
Any updates?

Issac

Hi Jason,

I'm still waiting on a call from the reps...
Any updates?

thefinalstage

Has anybody actually gotten the vouchers? I signed up months ago and haven't gotten them...

Trent Houseboat

I still haven't heard anything and it is now 14th. Can I assume that the deal is closed and I will not be able to avail?

BofaDeezNuhtz

Trent Houseboat wrote: »

I still haven't heard anything and it is now 14th. Can I assume that the deal is closed and I will not be able to avail?

Same here Im waiting since last Wed for a sales girl to ring me back.
Pain in me balls tbh

donas

Hi Jason, Sometime back you had an offer for phone + 12Mb (or 25Mb?) broadband at a reduced price. Is that offer still available?

How does that offer compare with the current 50mb broadband plus home phone offer?

Thanks

Virgin Media: Jason

GUys

Apologies if you cant get through. Can you try again on 1890940635 or else email retailsales@upc.ie and pass them your contact details and they will call you back

Thanks

Jason

Suzuki_TL1000R wrote: »

Same here Im waiting since last Wed for a sales girl to ring me back.

Virgin Media: Jason

Now our entry speed is 120mb. Have a look here www.upc.ie/boardsoffer


Thanks

Jason

donas wrote: »

Hi Jason, Sometime back you had an offer for phone + 12Mb (or 25Mb?) broadband at a reduced price. Is that offer still available?

How does that offer compare with the current 50mb broadband plus home phone offer?

Thanks

Virgin Media: Jason

Hi all

Effective immediately, you can now order 120mb as standard from us.

Order The Horizon Essential bundle via boards www.upc.ie/boardsoffer and you will get 120mb broadband, home phone with freetime call pack, 80+ Standard TV channels & 19 HD channels. It costs €73 per month. New customers will get it for €50 for 6 months, a €50 voucher and free activation.

For the first time, UPC have also introduced 200mb.

Order here www.upc.ie/boardsoffer

Thanks

Jason

Trent Houseboat

UPC: Jason wrote: »

Hi all

Effective immediately, you can now order 120mb as standard from us.

Order The Horizon Essential bundle via boards www.upc.ie/boardsoffer and you will get 120mb broadband, home phone with freetime call pack, 80+ Standard TV channels & 19 HD channels. It costs €73 per month. New customers will get it for €50 for 6 months, a €50 voucher and free activation.

For the first time, UPC have also introduced 200mb.

Order here www.upc.ie/boardsoffer

Thanks

Jason

And for those of us who applied for a older offers, will these be honoured?

Virgin Media: Jason

Hi there

Yes, once the order is confirmed this week. If we have been unable to confirm your order, please email retailsales@upc.ie with your full details, and with a contact number that you will answer, and we will be in touch ASAP

Thanks

Regards

Jason

Trent Houseboat wrote: »

And for those of us who applied for a older offers, will these be honoured?

If you would like a €50 voucher for either Carphone Warehouse or DID Electrical, (Plus Free Installation and a reduced price new customer Triple Play bundle) then just click through here www.upc.ie/boardsoffer

Thegalwayman

It says free installation but then says (This means a TV & Broadband bundle will have a €90 activation charge, as two boxes are required)

Activation/installation ?? hardly installed until its usable.

I think I'll stay with Sky

Virgin Media: Jason

Hi Thegalwayman

Free activation/Installation is available on new customer triple play bundles only.

TV & Broadband is not triple play. (Triple play is TV, Broadband and phone)

The offers are very clearly itemised on the order page. www.upc.ie/boardsoffer


Thanks

Jason

Thegalwayman wrote: »

It says free installation but then says (This means a TV & Broadband bundle will have a €90 activation charge, as two boxes are required)

Activation/installation ?? hardly installed until its usable.

I think I'll stay with Sky

If you would like a €50 voucher for either Carphone Warehouse or DID Electrical, (Plus Free Installation and a reduced price on new customer Triple Play bundles) then just click through here www.upc.ie/boardsoffer

Trent Houseboat

The finally rang me after almost three weeks to tell me that my area was only up to 30mb, and told me that I could have that at full price plus installation cost.

Lesser product, greater price, no voucher and terrible service (and that was sales, I can't imagine what their customer service is like).

I said no thanks.

cathalj

UPC: Jason wrote: »

Hi Thegalwayman

Free activation/Installation is available on new customer triple play bundles only.

TV & Broadband is not triple play. (Triple play is TV, Broadband and phone)

The offers are very clearly itemised on the order page. www.upc.ie/boardsoffer


Thanks

Jason


Jason ,
I am a customer currently receiving home phone & broadband from UPC.
I am interested in adding tv & moving to the Horizon Complete Bundle.
New customers get this bundle for a reduced rate of €50 a month for six months - a total saving of €180.

I recently received a letter informing me my bill was being increased . At the end of this letter is the following :-
" We would also like to take this opportunity to thank you for your loyalty, you are a valued customer and we appreciate your support to date"
If this is in any way true, why am I being penalised for being an existing "valued customer" ?
Cathal.

cruhoortwunk

Hi UPC,
I am on an internet only plan at the moment, it's €34 a month and I have about 7months left on my 1 year contract. Can you let me know which offers apply to me? Can I get the tri bundle offer of €50 before my contract is up?

b1964

cathalj wrote: »

UPC: Jason wrote: »

Hi Thegalwayman

Free activation/Installation is available on new customer triple play bundles only.

TV & Broadband is not triple play. (Triple play is TV, Broadband and phone)

The offers are very clearly itemised on the order page. www.upc.ie/boardsoffer


Thanks

Jason


Jason ,
I am a customer currently receiving home phone & broadband from UPC.
I am interested in adding tv & moving to the Horizon Complete Bundle.
New customers get this bundle for a reduced rate of €50 a month for six months - a total saving of €180.

I recently received a letter informing me my bill was being increased . At the end of this letter is the following :-
" We would also like to take this opportunity to thank you for your loyalty, you are a valued customer and we appreciate your support to date"
If this is in any way true, why am I being penalised for being an existing "valued customer" ?
Cathal.

Any reply to this Jason?why are existing customers being penalised?no doubt if enough existing cusromers got together and threatened to leave,they would get the same offers as new customers.Very unfair to so called valued customers.

Virgin Media: Jason

Hi cathalj

Existing customers can move to new bundles at any time, and will recontract at that stage at the new bundle list prices (with higher speeds etc).

What you refer here to is a new customer discount. As an exsiting customer you would have already availed of a new customer discount, when you were signing up as a new customer, so as such I am afraid, the discount is not available second time around.

Regards

Jason

cathalj wrote: »

UPC: Jason wrote: »

I am a customer currently receiving home phone & broadband from UPC.
I am interested in adding tv & moving to the Horizon Complete Bundle.
............ why am I being penalised for being an existing "valued customer" ?
Cathal.

Virgin Media: Jason

Hi there cruhoortwunk

As an exsiting customer, you can upgrade to any of the new bundles at list prices.

Full details here http://support.upc.ie/app/answers/detail/a_id/385

Thanks

Jason


listed here

cruhoortwunk wrote: »

Hi UPC,
I am on an internet only plan at the moment, it's €34 a month and I have about 7months left on my 1 year contract. Can you let me know which offers apply to me? Can I get the tri bundle offer of €50 before my contract is up?

Virgin Media: Jason

Hi Trent Houseboat

If you are a non customer living in one of our few 30mb only areas, and would like the 30mb bundle with TV and phone, then you do qualify for voucher, reduction and free install. Please reorder via the link here www.upc.ie/boardsoffer

If you were told otherwise, then I am afraid that was a mistake. Apologies.


Order this one: (You will qualify but your speed will be 30mb)

The Essential Bundle -(Select Extra TV, 50mb Unlimited Broadband & Phone Free-time World) @ €66 per month ( Offer Price is €50 per month for 6 months, a €50 voucher, plus free installation)Thanks

Jason

Trent Houseboat wrote: »

The finally rang me after almost three weeks to tell me that my area was only up to 30mb, and told me that I could have that at full price plus installation cost.

Lesser product, greater price, no voucher and terrible service (and that was sales, I can't imagine what their customer service is like).

I said no thanks.

If you would like a €50 voucher for either Carphone Warehouse or DID Electrical, (Plus Free Installation and a reduced price on new customer Triple Play bundles) then just click through here www.upc.ie/boardsoffer

b1964

b1964 wrote: »

cathalj wrote: »

Any reply to this Jason?why are existing customers being penalised?no doubt if enough existing cusromers got together and threatened to leave,they would get the same offers as new customers.Very unfair to so called valued customers.

still no reponse from Jason,:rolleyes:

Virgin Media: Jason

Hi b1964

Not sure what you mean, I responded to cathalj 4 posts above you?

Regards

Jason

b1964 wrote: »

b1964 wrote: »

still no reponse from Jason,:rolleyes:

If you would like a €50 voucher for either Carphone Warehouse or DID Electrical, (Plus Free Installation and a reduced price on new customer Triple Play bundles) then just click through here www.upc.ie/boardsoffer

Papav3r

Hey,

Just wondering if my contract expires and I cancel my current packages. Do I then qualify as a new customer?

I'm interested in moving onto Horizon but I'm currently on the 150mb anywhere plan. I have no real interest in having the Horizon Max as the extra channels do not interest me but at the same time I don't want to lose 30mb of speed in taking the select extra 120.


Is there any way around this?

b1964

UPC: Jason wrote: »

Hi b1964

Not sure what you mean, I responded to cathalj 4 posts above you?

Regards

Jason

b1964 wrote: »

If you would like a €50 voucher for either Carphone Warehouse or DID Electrical, (Plus Free Installation and a reduced price on new customer Triple Play bundles) then just click through here www.upc.ie/boardsoffer

Jason thats a load of rubbish,why do so called valued existing customers not get the discount and free instalation,saying we got it before is wrong,there may have been free connection but there was no discount for the first 6 months,and besides we are supposed to be valued customers "upc words"surely existing customers should have there loyalty rewarded?

Virgin Media: Jason

Hi Papav3r

You can upgrade to the Horizon Complete bundle, which has 200mb broadband as standard now. (up from 150mb last week). As an upgrade you are already a customer and it will cost €80 per month for all 3 services.

Thanks

Jason

Papav3r wrote: »

Hey,

Just wondering if my contract expires and I cancel my current packages. Do I then qualify as a new customer?

I'm interested in moving onto Horizon but I'm currently on the 150mb anywhere plan. I have no real interest in having the Horizon Max as the extra channels do not interest me but at the same time I don't want to lose 30mb of speed in taking the select extra 120.


Is there any way around this?

SeaDaily

UPC: Jason wrote: »

Hi Papav3r

You can upgrade to the Horizon Complete bundle, which has 200mb broadband as standard now. (up from 150mb last week). As an upgrade you are already a customer and it will cost €80 per month for all 3 services.

Thanks

Jason

Why deliberately ignore b1964's comment? Just because it's an awkward one to answer? It's ridiculous that current customers don't get free installation, if anything it will encourage existing customers to leave UPC. Why don't existing customers get free connection?

Lemag

SeaDaily wrote: »

Why deliberately ignore b1964's comment? Just because it's an awkward one to answer? It's ridiculous that current customers don't get free installation, if anything it will encourage existing customers to leave UPC. Why don't existing customers get free connection?

UPC are opperating a business, not a community service. It's their prerogative to offer whatever incentives they wish for attracting new customers and for keeping existing customers. If they get this aspect of their business strategy wrong they'll know about it through a downturn is sales and renewells. I doubt very much that b1964 is still with UPC due to a sense of loyalty. If they feel that they can get a better deal elsewhere then they are free to do so.

SeaDaily

Lemag wrote: »

UPC are opperating a business, not a community service. It's their prerogative to offer whatever incentives they wish for attracting new customers and for keeping existing customers. If they get this aspect of their business strategy wrong they'll know about it through a downturn is sales and renewells. I doubt very much that b1964 is still with UPC due to a sense of loyalty. If they feel that they can get a better deal elsewhere then they are free to do so.

Thanks for the response but I wasn't looking for your take on the matter, my question was for Jason.

cathalj

UPC: Jason wrote: »

Hi cathalj

Existing customers can move to new bundles at any time, and will recontract at that stage at the new bundle list prices (with higher speeds etc).

What you refer here to is a new customer discount. As an exsiting customer you would have already availed of a new customer discount, when you were signing up as a new customer, so as such I am afraid, the discount is not available second time around.

Regards

Jason


Jason,

Surely an existing customer ,(out of contract),entering into a new (more expensive) contract should attract the same benefits as a new customer signing up for the same contract ?
Is it not as important to retain customers as attract new ones ?
The farce of this situation is that I was informed by upc customer loyalty department that I could cancel my account & immediately rejoin as a "new" customer and thus avail of the offer !!!
How is this good business ?
This policy is a joke and your claim to value your loyal customers is an insult.
Response ??
Cathal.

Virgin Media: Jason

Hi cathalj

In direct answer to your question. This offer is not dircted at existing customers, it is only directed at new customers that use boards and that is very clearly stated. We do have loyalty offers, and communicate about them in other forums and directly with our customers. I am not permitted to discuss that in this arena, as this is a bargain alert for boards users


Thanks

Jason

cathalj wrote: »

UPC: Jason wrote: »

Is it not as important to retain customers as attract new ones ? .

Trent Houseboat

UPC: Jason wrote: »

Hi Trent Houseboat

If you are a non customer living in one of our few 30mb only areas, and would like the 30mb bundle with TV and phone, then you do qualify for voucher, reduction and free install. Please reorder via the link here www.upc.ie/boardsoffer

If you were told otherwise, then I am afraid that was a mistake. Apologies.


Order this one: (You will qualify but your speed will be 30mb)

The Essential Bundle -(Select Extra TV, 50mb Unlimited Broadband & Phone Free-time World) @ €66 per month ( Offer Price is €50 per month for 6 months, a €50 voucher, plus free installation)Thanks

Jason

If you would like a €50 voucher for either Carphone Warehouse or DID Electrical, (Plus Free Installation and a reduced price on new customer Triple Play bundles) then just click through here www.upc.ie/boardsoffer

I was told otherwise, but thanks for getting back to me. I've gone with Magnet now anyway.

Virgin Media: Jason

Trent Houseboat

No worries, sorry for the confusion

Regards

Jason

Trent Houseboat wrote: »

I was told otherwise, but thanks for getting back to me. QUOTE]


If you would like a €50 voucher for either Carphone Warehouse or DID Electrical, (Plus Free Installation and a reduced price on new customer Triple Play bundles) then just click through here www.upc.ie/boardsoffer

RickyBobby1

Are there free vouchers for currys when you join UPC?
We are currently looking at a tv in currys so that would be handy.
Thinking about signing up for the broadband offer 25euro for 6months and 44euro after

stevekavo

I emailed D.I.D about signing up for upc. I was wondering when should i hear back from them as im keen to move from sky as the speeds are no use.
Steve

Virgin Media: Jason

Hi stevekavo

You are better off filling in the order form on their website http://www.did.ie/upc

Then, you will actually be placing a direct order with us, and we load it into our systems straight away (or advise you if there is an issue with the order)


Thanks

Jason

stevekavo wrote: »

I emailed D.I.D about signing up for upc. I was wondering when should i hear back from them as im keen to move from sky as the speeds are no use.
Steve

Virgin Media: Jason

Hi there RickyBobby1

Yes, if you order the 120 or 200mb broadband bundles in Currys PC World you will get a voucher off them for €50

If you order a new Horizon bundle, you will get a €100 voucher

Cheers

Jason

RickyBobby1 wrote: »

Are there free vouchers for currys when you join UPC?
We are currently looking at a tv in currys so that would be handy.
Thinking about signing up for the broadband offer 25euro for 6months and 44euro after

If you would like a €50 voucher for either Carphone Warehouse or DID Electrical, (Plus Free Installation and a reduced price on new customer Triple Play bundles) then just click through here www.upc.ie/boardsoffer

stevekavo

UPC: Jason wrote: »

Hi stevekavo

You are better off filling in the order form on their website http://www.did.ie/upc

Then, you will actually be placing a direct order with us, and we load it into our systems straight away (or advise you if there is an issue with the order)


Thanks

Jason

Hi Jason if i sign up direct will i still get the 6 months half price as well as the €50 voucher?

RickyBobby1

UPC: Jason wrote: »

Hi there RickyBobby1

Yes, if you order the 120 or 200mb broadband bundles in Currys PC World you will get a voucher off them for €50

If you order a new Horizon bundle, you will get a €100 voucher








If you would like a €50 voucher for either Carphone Warehouse or DID Electrical, (Plus Free Installation and a reduced price on new customer Triple Play bundles) then just click through here www.upc.ie/boardsoffer

Hi Jason

Thanks for that.
Are the prices neogitable or are they set in stone?

Virgin Media: Jason

RickyBobby1

They are locked down as they are

Thanks

Jason

RickyBobby1 wrote: »

Hi Jason

Thanks for that.
Are the prices neogitable or are they set in stone?

Virgin Media: Jason

Hi stevekavo

If you mean if you order direct with DID via their link, then yes, you will get the discount and voucher via their site. www.did.ie/upc

If you order direct with UPC then, no, you will not get the DID voucher, as DID are supplying that themselves.

Or you can order via boards here and get both too. www.upc.ie/boardsoffer

Thanks

Jason

stevekavo wrote: »

Hi Jason if i sign up direct will i still get the 6 months half price as well as the €50 voucher?

If you would like a €50 voucher for either Carphone Warehouse or DID Electrical, (Plus Free Installation and a reduced price on new customer Triple Play bundles) then just click through here www.upc.ie/boardsoffer

stevekavo

UPC: Jason wrote: »

Hi stevekavo

If you mean if you order direct with DID via their link, then yes, you will get the discount and voucher via their site. www.did.ie/upc

If you order direct with UPC then, no, you will not get the DID voucher, as DID are supplying that themselves.

Or you can order via boards here and get both too. www.upc.ie/boardsoffer

Thanks

Jason





If you would like a €50 voucher for either Carphone Warehouse or DID Electrical, (Plus Free Installation and a reduced price on new customer Triple Play bundles) then just click through here www.upc.ie/boardsoffer

Jason on the link it says that the 6 month discount is only if you order the triple play package, as where on DID 's website it is for the 120mb unlimited with home phone also. can you confirm?

Virgin Media: Jason

Hi

On their website it actually says this: (confirming its availability with boadband bundles also)

Broadband + Phone Bundles

• 120mb Broadband & Phone Freetime World Bundle >> €44 per month ( €25 per month for 6 months for new customers & a €50 DID Electrical Voucher)
• 200mb Broadband & Phone Freetime World Bundle >> €52 per month( €35 per month for 6 months for new customers & a €50 DID Electrical Voucher)

Hope that helps

Thanks

Jason

stevekavo wrote: »

Jason on the link it says that the 6 month discount is only if you order the triple play package, as where on DID 's website it is for the 120mb unlimited with home phone also. can you confirm?

stevekavo

UPC: Jason wrote: »

Hi

On their website it actually says this: (confirming its availability with boadband bundles also)

Broadband + Phone Bundles

• 120mb Broadband & Phone Freetime World Bundle >> €44 per month ( €25 per month for 6 months for new customers & a €50 DID Electrical Voucher)
• 200mb Broadband & Phone Freetime World Bundle >> €52 per month( €35 per month for 6 months for new customers & a €50 DID Electrical Voucher)

Hope that helps

Thanks

Jason

Would i still get the €25 per month for 6 months if i signed up direct using the boards.ie offer?

Virgin Media: Jason

Hi There stevekavo

Yes that offer also now applies on boards. The form is being updated today to reflect that.

Thanks

Jason

stevekavo wrote: »

Would i still get the €25 per month for 6 months if i signed up direct using the boards.ie offer?

stevekavo

UPC: Jason wrote: »

Hi There stevekavo

Yes that offer also now applies on boards. The form is being updated today to reflect that.

Thanks

Jason

Thanks Jason.

Cafu82

Hi Jason,

I signed up for the Horizon tv, internet and phone bundle on Friday but have just come across this deal now.
Is there any chance of still receiving the voucher after signing up? I know its a long shot!!

Thanks!