Eircom 24Mb Broadband..

rpkearns

Applied online to changed from 7Mb to 24Mb. Checked out the line to make sure I could apply for 24Mb and fine...6 days later..Nothing...I duly Phone Eircom....Ahhhhhhh Yes you can apply for 24Mb but you line can only handle 12Mb.. anyway it's "Up to" 24Mb I'm told....But if my line can only handle 12Mb i could never ever, not nearly, noway get up to 24Mb. Sooooo....what's the point. Oh yeh... I live in Donegal,,, proving that there is life outside Dublin....ANDDDDDDD If my line CAN HANDLE 12Mb how come I can never get more than 5Mb on my 7Mb package?????? Fhen the wuck are we going to drag the rest of Ireland out of the dark ages......?????

dub45

rpkearns wrote: »

Applied online to changed from 7Mb to 24Mb. Checked out the line to make sure I could apply for 24Mb and fine...6 days later..Nothing...I duly Phone Eircom....Ahhhhhhh Yes you can apply for 24Mb but you line can only handle 12Mb.. anyway it's "Up to" 24Mb I'm told....But if my line can only handle 12Mb i could never ever, not nearly, noway get up to 24Mb. Sooooo....what's the point. Oh yeh... I live in Donegal,,, proving that there is life outside Dublin....ANDDDDDDD If my line CAN HANDLE 12Mb how come I can never get more than 5Mb on my 7Mb package?????? Fhen the wuck are we going to drag the rest of Ireland out of the dark ages......?????

What are your line stats?

jor el

rpkearns wrote: »

If my line CAN HANDLE 12Mb how come I can never get more than 5Mb on my 7Mb package?

ADSL2+ and ADSL are different variants of DSL technology, that's why. All DSL though is line quality dependent, and distance from exchange dependent. If you're currently getting only 5Mbps on the 7Mbps connection, then I would say it's unlikely you'll get any more than that on ADSL2+.

Have a look at this graph. If you are 4km from the exchange, then there'll be almost no difference between ADSL and ADSL2+ speed.

Check out your line stats in the modem, particularly the Downstream Attenuation. If it's any more than about 45dB, you'd be better off sticking with what you have, as it's not going to get any better on the new package.

rpkearns

dub45 wrote: »

What are your line stats?

No Idea on Line Stats... Told that max dl speed 12.09 Mb 1,5 Km from Exhange in Ballybofey

partyatmygaff

I get 10mb and i'm 1.5km from my exchange in Blanchardstown. Consider yourself lucky.

I'd hardly call 12mb in donegal "the dark ages"

dub45

rpkearns wrote: »

No Idea on Line Stats... Told that max dl speed 12.09 Mb 1,5 Km from Exhange in Ballybofey

Realistically you cannot expect any sort of helpful comments on here without knowing your line stats.

watty

Maybe 10% can get full 24Mbps. You need perfect line and less than 800m! If it's a multicore bundle part of the way speed drops because of cross talk.

If EVERYONE was on ADSL2+/VDSL, the overall average speed would be close to 3Mbps. We needed decent LLU DSL at decent price 10 years ago. eircom has missed the boat.

We need to plan for fibre.

If you get 12Mbps on a 1.5km line, that is actually very good.


The Graph link posted is Generous. Real world is always worse. Especially as more users connect due to crosstalk. The graphs are ONE user, no interference and perfect quality CAT3 with perfect patch panels/MDFs everywhere.

theoretical maximum speeds you can obtain

rpkearns

dub45 wrote: »

Realistically you cannot expect any sort of helpful comments on here without knowing your line stats.

Downstream Upstream Max Allowed Speed (kbps) 7168 384 SN Margin (dB) 7.50 17.00 Line Attenuation (dB) 26.00 16.00 CRC Errors 125 3

My complaint is not about the fact that I am only receiving 5Mb or that could only receive a max of 12 Mb. But rather that I am being being sold a service that I can never come close to receiving.

rpkearns

partyatmygaff wrote: »

I get 10mb and i'm 1.5km from my exchange in Blanchardstown. Consider yourself lucky.

I'd hardly call 12mb in donegal "the dark ages"

No... Not My Point.... My point is that thousands of people are being offered a service that they can never receive. Offering some one a 24mb service when they have a line that can only carry 12Mb.

Calebmcd

Its called up to 24mb for that very reason.

Mentioned this before too,

24mb is actually around 21mb in actual speed.

just like 7mb is around 5-6mb inactual speed.

With If you got 14mb(sync speed) you might get 12mb.

And so on...

dub45

rpkearns wrote: »

Downstream Upstream Max Allowed Speed (kbps) 7168 384 SN Margin (dB) 7.50 17.00 Line Attenuation (dB) 26.00 16.00 CRC Errors 125 3

My complaint is not about the fact that I am only receiving 5Mb or that could only receive a max of 12 Mb. But rather that I am being being sold a service that I can never come close to receiving.

No you are not - they pointed out to you that you cannot receive the maximum speed so the decision on purchase is your own. Are you suggesting that Eircom should not sell products that your line cannot manage?

Even with the most perfect line in the world there are inherent limitations in the dsl system which affect virtually everybody who does not live very close to an exchange.

rpkearns

dub45 wrote: »

No you are not - they pointed out to you that you cannot receive the maximum speed so the decision on purchase is your own. Are you suggesting that Eircom should not sell products that your line cannot manage?

Even with the most perfect line in the world there are inherent limitations in the dsl system which affect virtually everybody who does not live very close to an exchange.

Eircom didn't point anything out to me....I found out by chance from a vodofone call.... Eircom told me that I could have the upgrade...At No Stage during the upgrade was I told that I could only receive 12Mb Max... If I can Only receive 12Mb Max then I cannot receive up to 24Mb I can only receive up to 12Mb...

jor el

rpkearns wrote: »

I duly Phone Eircom....Ahhhhhhh Yes you can apply for 24Mb but you line can only handle 12Mb

rpkearns wrote: »

Eircom didn't point anything out to me....I found out by chance from a vodofone call.... Eircom told me that I could have the upgrade...At No Stage during the upgrade was I told that I could only receive 12Mb Max...

That contradicts what you said before, and this is the first time Vodafone has been mentioned in this thread. You're either not sure of what you're talking about, or deliberately misleading people.

Anyway, what dub45 said is correct, it's an "up to" service, and you can chose to buy it or not.

P1erce

I found from calling everybody up they were good to quote that my line can handle 15mb.

Now... I am also in Donegal and my exchange is supposedly not an ADSL2+ enabled exchange yet I sync with 12000+ and I can download at 1.22MB/s which is well above the 7.6 maximum limit of ADSL1.

(I am with Digiweb who provide a 12mbit service and 1mbit up)

Pierce

lucernarian

This thread still highlights the issues with advertising an "up to 24 mbps" service generally.

I don't see why eircom should not be criticised for publicising their own service which is only a theoretical possibility, while Three Ireland get lots of stick (including from me) IRL and on boards for advertising an up to 3.6/7.2 mbps internet service where most users will never achieve more than half of that.

A fairer way to promote this is to sell it as a service that delivers a guaranteed over 12 mbps line speed, up to a maximum 24 mbps depending on your line.

To_be_confirmed

To_be_confirmed wrote: »

A fairer way to promote this is to sell it as a service that delivers a guaranteed over 12 mbps line speed, up to a maximum 24 mbps depending on your line.

They CANNOT guarantee ANY speed!!

Im on a 7Mb line now and get at this time on average of 1.5Mb due to line sharing. Due to line sharing/contention ratio eircom(any DSL provider (Excluding Magnet)) cannot guarantee speeds!

watty

Even with NO contention, even Magnet, on DSL, can't guarantee ANY speed. Speed drops steeply with distance, number of DSL using lines in a cable bundle and line quality.

24Mbps is mis-sold. But not as badly Mis-sold as Mobile. Nothing like.

Depending on distance and line, you can get between 1Mbps (tecnically maybe as low as 256k, but that is not Broadband) and 21Mbps. But it's real broadband, and what ever your line can do, you can be informed at provision time, it won't change much.

With Mobile, in theory, 42Mbps is a possible "up to" speed. But at a particular location you have less than 5% chance of getting better than 7Mbps and on average may easily be less than 1Mbps. Speed will drop to 1/20th if you were the only Mobile user and only 10 users join simultaneously on that 1/3rd of the mast. Latency can rise from 120ms to 2000ms or not connect.

With DSL, you will always connect and it can be arranged to make little difference no matter how many 100s or 1000s are on the same exchange. Latency will be less than 70ms and can be 40ms.

So there is no comparison between the slightly misleading marketing of "24Mbps" as what you actually get on day 1 is pretty much what you get. With Mobile in a New Area even on a 42Mbps system you might get 5Mbps or 6 Mbps on day one but 3 to 9 months later suffer unable to connect and < 1Mbps or even dialup speed all the time.

Rebel021

Currently on 7.6 but they are switching me to 24mg,
at first I'll see an increased speed of 10mg with the speed increasing as the 24mg is rolled out.
Supposedly happening on the 8th of this month but I will be keeping my netopia router as the zyxel router is rubbish.

I know the netopia can't handle 24mb but it can handle 10mb easily

lucernarian

My post on "guaranteeing" a speed was specifically dealing with line rates. Eircom would offer the service based on a likely speed of 12 mbps or above. If the line failed to attain those speeds without compromising stability, the customer would be given the choice to drop back down to what they had before. So in that sense, all customers would at least know they will get a line speed over 12 mbps.

This would avoid the misnomer of "up to 24 mbps broadband" when anything near that is a rare occurrence in reality. Watty's point about long term use or not is a separate issue entirely, as I'm simply talking about how the product performs on day 1 relative to how it is advertised, and I feel that customers being left with half of an "up to" speed is not legitimate. Even if you get an otherwise well-performing and stable connection with DSL, and a flakey sometimes it's great and sometimes it's terrible HSDPA connection, the advertised "up to" speeds are far in excess of what's likely in reality.

In some senses, it's worse for DSL because if you're not getting nearly what you expected, you're paying a lot more than three ireland's product for the priviledge.

As for download speeds, contention etc, that's another topic entirely to simply what a line can handle or not, IMO. Eircom could effectively "guarantee" the speeds a line could reach as minimum, and they already do that at the rather conservative speed of 256 kbps for home ADSL packages.

witless_steve

I've upgraded to the 24 MB service and I'm quite happy with it, so far I have just over 10 MB speed on a 12 MB line. I was wondering if anyone knew when the upgrade to 24 MB would be rolled out or is that just a place marker that they can upgrade in stages and if I have the 24 MB pack I get their fastest line?

Vunderground

I'm on the BT 24Mbs package, but the clock is ticking so I rang Magnet and Eircom today as I'm nervous about Vodaphone.
The latter call was just a little surreal as the Eircom girl kept telling me that I wasn't current getting bb and then said that I would probably not sync at higher than 7Mbs.
He's what it looks like now:



Mind you a contention ratio of 48:1 would soon put a stop to that I expect. Same with Vodaphone though a tec guy there has just told me that its the same as BTs is/was. Its not. BT's is 24:1

I wonder if anyone is getting 20+ speeds with Eircom or Vodaphone?
Magnet look really good now!
Those were happy BT days.

witless_steve

Magnet only work if you had cable connecting you to their network, the builders never bothered putting any down when they built my place. Grumble.

Vodafone use Eircoms network and just rebadge it so there won't be a big change there.

Vunderground

I can get Magnet dsl here from Dolphin's Barn Exchange and Vodaphone would be different from BT as the contention ratio is goes from 24:1 BT to 48:1 Vodaphone...not to mention all the probs catalogued on threads here.

I'm sure if you post you line stats someone will be able to tell you what download speeds you can expect.

Board Senseless

Can anyone guess from these stats what speed I'd likely get?

DSL standard: ADSL_G.dmt
near-end interleaved channel bit rate: 7616 kbps
near-end fast channel bit rate: 0 kbps
far-end interleaved channel bit rate: 672 kbps
far-end fast channel bit rate: 0 kbps

near-end FEC error fast: 0
near-end FEC error interleaved: 184
near-end CRC error fast: 0
near-end CRC error interleaved: 6
near-end HEC error fast: 0
near-end HEC error interleaved: 263
far-end FEC error fast: 0
far-end FEC error interleaved: 22
far-end CRC error fast: 0
far-end CRC error interleaved: 2
far-end HEC error fast: 0
far-end HEC error interleaved: 0
ADSL uptime    70:03:39

noise margin downstream: 13 db
output power upstream: 7 db 
attenuation downstream: 24 db
tone   0- 31: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 
tone  32- 63: 00 00 00 02 34 57 77 98 a9 aa ab bb bb ab bb bc 
tone  64- 95: 0c bb bb bb bb bb bb bb bb bb bb bb bb bb bb bb 
tone  96-127: bb bb bb bb bb bb ba bb bb ba ab ba aa aa aa aa 
tone 128-159: aa aa aa aa aa aa aa aa aa aa aa aa aa aa aa aa 
tone 160-191: aa aa a9 a9 9a aa aa aa a9 a9 a9 a9 aa aa aa aa 
tone 192-223: aa aa aa aa aa aa aa aa aa aa aa aa aa aa aa aa 
tone 224-255: aa a9 9a aa aa a9 aa aa 9a 9a a9 99 99 88 88 76 
tone 256-287: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 
tone 288-319: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 
tone 320-351: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 
tone 352-383: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 
tone 384-415: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 
tone 416-447: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 
tone 448-479: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 
tone 480-511: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 

noise margin upstream: 12 db
output power downstream: 19 db 
attenuation upstream: 13 db
tone   0- 31: 00 00 00 06 78 99 aa bb bb ba aa a9 98 87 76 00 
tone  32- 63: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 
tone  64- 95: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 
tone  96-127: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 
tone 128-159: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 
tone 160-191: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 
tone 192-223: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 
tone 224-255: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 
tone 256-287: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 
tone 288-319: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 
tone 320-351: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 
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