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Dell xps Laptop problems

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  • 08-03-2010 11:53am
    #1
    Dermot2468
    Registered Users Posts: 399 ✭✭


    Have a dell XPS m1330 laptop for 2 years now. Ever since i got it i've had nothing but trouble with it, at least 10 call outs. Ive had ~ 6 motherboard replacements, wifi card replaced twice, CD drive replaced, 2 chargers, new battery.

    So my CD drive (slot loading) is gone again. I'm sick of ringing them and getting them out for repair, I think I'm well within my rights at this stage to demand a replacement. So, what I'm thinking is to write to them demanding a replacement laptop and threatening the small claims court if they don't.

    I don't have an exact list of all the repairs so I'm considering requesting my account information from them to prepare a case. Would I be right in saying that I'm entitled to this data under the data protection act?


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    #2
    ch750536
    Registered Users Posts: 3,736 ✭✭✭ch750536


    I think I would put it in writing, request a new PC or full refund. Taking the issue as stated Dell should just replace this, its obvious its a duff machine.

    In the same letter I would request a list of all repairs to be sent back to you, this ensures they understand the situation.

    I expect given a push that Dell would replace or refund, repair is no longer an option.


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    #3
    Dermot2468
    Registered Users Posts: 399 ✭✭Dermot2468


    Wow dell really suprised me, I'm typing this on a new studio XPS 13 replacement!
    Thanks for the help


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    #4
    foggy_lad
    Closed Accounts Posts: 20,373 ✭✭✭✭foggy_lad


    excellent result!

    if anyone has a problem with any dell pc laptop etc "write" to them as their call centre are no good except for repairing items until your warranty is up


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