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Warrenty issue

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  • 15-03-2010 9:55am
    #1
    tomcollins97
    Closed Accounts Posts: 951 ✭✭✭


    hi guys,

    I bought a 42" 9 series TV back in October with 5 yr warrenty. Due to a house move and all asociated hassle I never sent in the form, only found it at the weekend unpacking boxes. Can I still send in the warrenty form at this stage?

    Tom


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    #2
    Richersounds.ie: John
    Company Representative Posts: 9,463 ✭✭✭Richersounds.ie: John


    tomcollins97 wrote: »
    hi guys,

    I bought a 42" 9 series TV back in October with 5 yr warrenty. Due to a house move and all asociated hassle I never sent in the form, only found it at the weekend unpacking boxes. Can I still send in the warrenty form at this stage?

    Tom

    Tom,

    In theory the due date for retun has now expired - however the Philips Ireland guys are really helpful and I am sure that we will be able to work something out for you - I'll ask Ash to get on the case for you ASAP - just drop us an email to sales@philipsshop.ie with all your receipt and contact details and we will keep you posted with progress,

    ATB,

    John Mc & Crew

    John McDonald / Managing Director / Richer Sounds Ireland / www.richersounds.ie / johnmc@richersounds.ie



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    #3
    Richersounds.ie: Ashley
    Closed Accounts Posts: 2,957 ✭✭✭Richersounds.ie: Ashley


    Hi there

    I've passed your details across to Philips.
    I should hear back somestage today.
    Can you opm me your new address and I'll pass that over?

    Cheers
    Ash


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    #4
    tomcollins97
    Closed Accounts Posts: 951 ✭✭✭tomcollins97


    thanks ash - much appreciated. I will scan a copy of the recipt when I get home and email it later tonight.


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    #5
    Richersounds.ie: Ashley
    Closed Accounts Posts: 2,957 ✭✭✭Richersounds.ie: Ashley


    No Need I can reprint that.
    Just as long as the address on the receipt is where the form from Philips is to be posted alls good.

    cheers
    Ash


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    #6
    tomcollins97
    Closed Accounts Posts: 951 ✭✭✭tomcollins97


    Hi Ash,

    Just wondering if there was any update from Philips?

    TC


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    #7
    Richersounds.ie: John
    Company Representative Posts: 9,463 ✭✭✭Richersounds.ie: John


    tomcollins97 wrote: »
    Hi Ash,

    Just wondering if there was any update from Philips?

    TC

    Tom,
    Ash is on an ill deserved day off today - I'll give him a kick tomorrow and ask him to pass it on to Philips towers....;)

    Apologies for the delay,

    ATB,

    John Mc & Crew

    John McDonald / Managing Director / Richer Sounds Ireland / www.richersounds.ie / johnmc@richersounds.ie



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    #8
    Richersounds.ie: Ashley
    Closed Accounts Posts: 2,957 ✭✭✭Richersounds.ie: Ashley


    Hi TC

    I've sent the info across to Philips.
    The person how is looking after this wont be back until Monday the 19th so I expect to have an answer next week for you - I'll chase it up via phone once they are back.

    Cheers
    Ash


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