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Sale of Goods and Supply of Services Act 1980

  • 15-03-2010 6:37pm
    #1
    TheApophis
    Registered Users Posts: 24 ✭


    RE: Sale of Goods and Supply of Services Act 1980

    Entitlement to Refund/ Replacement/ Repair

    If you had an electrical item which was working fine for 2 1/2 years and then broke completly but should have lasted for at least 6 years can you ask for a refund from the store you bought it?

    Also does the company who sold it to you have the right to decide whether to give a Refund/ Replacement/ Repair?

    All discussion welcome.

    Thanks!

    TheApophis
    Tagged:


Comments

  • #2
    Jev/N
    Registered Users, Registered Users 2 Posts: 3,456 ✭✭✭Jev/N


    Depends if "it should have lasted six years" - many factors have to be taken into account: the price paid, the expected duration of the life of the product, the quality of the product generally, any common fault in that model, how much use of the product etc. etc.

    You don't really have a right to ask for any specific remedy of the 3; the company is the one who chooses and you can only refuse an offer if you believe it to be unreasonable in the circumstances e.g. if they already repaired it a few times, you might want to seek a replacement or refund


  • #3
    SATSUMA
    Registered Users, Registered Users 2 Posts: 706 ✭✭✭SATSUMA


    look at your guarantee.


  • #4
    RangeR
    Registered Users, Registered Users 2 Posts: 7,265 ✭✭✭RangeR


    SATSUMA wrote: »
    look at your guarantee.

    A guarantee is in ADDITION to your statutory rights not instead of. This is not a discussion on the former but the latter.


  • #5
    Our man in Havana
    Closed Accounts Posts: 29,473 ✭✭✭✭Our man in Havana


    A guarantee is in ADDITION to your statutory rights not instead of
    Retailers will lead you to believe otherwise.


  • #6
    RangeR
    Registered Users, Registered Users 2 Posts: 7,265 ✭✭✭RangeR


    Bond-007 wrote: »
    Retailers will lead you to believe otherwise.

    Indeed. Doesn't change the fact, though.


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  • #7
    SATSUMA
    Registered Users, Registered Users 2 Posts: 706 ✭✭✭SATSUMA


    RangeR wrote: »
    A guarantee is in ADDITION to your statutory rights not instead of. This is not a discussion on the former but the latter.


    Ok! I was trying to assist the OP as opposed to entering into a discussion as such.

    I presumed that it was the guarantee that said the item should last 6 years? How do you know how long it should work for? These things are guaranteed by the manufacturer. There's nothing in statute that says certain items should last a certain time. Once one has the guarantee then you can assert your statutory rights. (often you need proof of purchase also when returning to the retailer) Or otherwise prove that the said item should work for x amount of time.


  • #8
    SATSUMA
    Registered Users, Registered Users 2 Posts: 706 ✭✭✭SATSUMA


    RangeR wrote: »
    A guarantee is in ADDITION to your statutory rights not instead of. This is not a discussion on the former but the latter.


    Ok! I was trying to assist the OP as opposed to entering into a discussion as such.

    I presumed that it was the guarantee that said the item should last 6 years? How do you know how long it should work for? These things are guaranteed by the manufacturer. There's nothing in statute that says certain items should last a certain time. Once one has the guarantee (in this case it would be helpful) then you can assert your statutory rights. (often you need proof of purchase also when returning to the retailer) Or otherwise prove that the said item should work for x amount of time.


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