Scratch on new glasses

Penn

Bought a pair of glasses in Specsavers last week and picked them up today. After I got home I discovered a series of small scratches on one of the lenses. It's nothing major, but as anyone with glasses knows, a blur or scratches on your glasses, especially in the location it is, can be incredibly annoying.

Can I take them in to be repaired? If it needs a new lense (rimless glasses), do they have to replace it for free?

looksee

Ring them asap, to say what has happened. I've always found them good to deal with but the longer you leave it the more likely it is to look as though you might have done the damage. Whether they fix it or replace it you should get a perfect lense.

ch750536

Had a similar issue before, come back let us know how you got on.

Penn

Will do. Heading to the gym now, then head into the town where I got them. It'll still have been less than 24 hours since I got them at that point, so it shold be grand

Penn

Just home now. They were absolutely fine. Had a look at the glasses, told me that with the location of the scratches (something about it being at a pressure point or something), it may have just been placed down on a desk wrong or something while it was being made. Told me they'd make a new lense for it, made sure they had my number on file and told me they'd give me a text when it was ready to collect. Might be a week or two due to them being rimless glasses, but she'd get them done as soon as possible.

All in all, very happy. No fuss at all.

ch750536

Thanks