Eircom now charging if you exceed your download allowance?

eth0_

Are Eircom seriously calling 10Mb DSL "next generation broadband"? Ahahahahahahahaha!
Third world broadband is a more apt description.

Voodu Child

martinstatic wrote: »

So now that NGB is slowly being rolled out across the country, anyone who has been on it for a full month that has dared to go over the limit?

I was switched from 3Mb to NGB last month and went over the 30GB limit, as I always do. My 'useage limit' for this month now says 4GB instead of 30. So im over this months limit already in one day :pac:

I don't know what they're playing at, but if they even think of charging me excess it'll be the push that makes me switch to UPC.

DBK100

I have just popped this in the post to eircom (registered of course).
It might be of interest to others who find themselves in a similar situation.
I am now back with UTV who have always provided an excellent service, including 'customer service'.



Eircom Ltd
Customer Services
Telephone House
Marlborough Street
Dublin 1


Dear Sir or Madam,

Eircom Invoice Error – Bundled Phone & Broadband Service.
Accont No. XXX. Stated as commenced 23/06/10.

We have recently received an invoice from you in relation to a service which you have not provided.

An Eircom salesperson called to our home and sold us an Eircom “Bundle” service which was to have included both telephone and broadband internet services. The salesperson offered these services at a combined price of €46.79 per month. The salesperson also advised that there was no requirement to give advance notice of termination to our current service provider.

Following your salesperson’s visit we discovered that a notification period of 4 weeks was in fact required by our current provider, that Eircom’s charges were higher than those stated by the salesperson, and that you were unable to provide the bundled service you had offered (refer to your letter concerning your inability to provide a broadband connection which we received on 05/07/10).

As you have not provided the services which formed part of this bundled package in accordance with the agreed terms, you have reneged on the contractual agreement entered into. As a result we have been left us with no option other than retain the services provided by our current provider. Your non-performance has also inconvenienced us by leaving us without any broadband service for a period of time.

You should only contact us again to confirm that your erronous invoice has been cancelled. You might consider speaking to your sales person (George) who gave us the information on your service prices and the notification required by current service providers which transpired to be incorrect. We would also advise that no eircom sales people (for any eircom product) should call to our home in future.

Yours etc.

Doylers

10GB is true. I was talking to an eircom rep last week, he was offering 1Mb broadband with talk and other crap for 46euro a month with a 10Gb cap. The cap is so low because its only 1Mb and as you all know the cap goes up as you buy a more expensive package. Now I signed up to the package because the package will be upgraded for free to 8Mb NGB. I rang eircom and asked about the cap and she said because the original package was the 1Mb option the cap will stay at 10Gb because only the speed increases and not the allowance. She suggested an additional like 20Gb for a 5er extra a month. Its fair crap because I usually go over 100Gb a month.

Thanks my understanding anyway.

ShaneU

Got charged €16.50 for going 10gb over the allowance, goodbye eircom.

DeepBlue

ShaneU wrote: »

Got charged €16.50 for going 10gb over the allowance, goodbye eircom.

That's the first time I've seen anyone post that eircom are actually enforcing the new quotas. I suspect that quite a lot of people will be waving goodbye to them if they have a decent alternative.

ShaneU

I remember reading on one of their leaflets that if you pay €5 extra a month you get unlimited downloads, are they still doing that?

edit: just looked it up, it's €10 a month

ShaneU

It was actually €16.50 before VAT, so it was €20, €2 a GB.

azzeretti

ShaneU wrote: »

Got charged €16.50 for going 10gb over the allowance, goodbye eircom.

Just to clarify; you're on the NGB now, correct?

ShaneU

azzeretti wrote: »

Just to clarify; you're on the NGB now, correct?

yes, I had always gone over the limit before and was never charged.

peterdaly

Same here, they start charging for exceeding 10gb per month. Bye Bye , I jumped over to UPC 15mb DL with unlimited download , fair usuage I think is 250gb per month.

jay93

if your on NGB then you will get charged for over usage if your on their normal service non NGB they dont enforce caps

CorkMan

*goes over download limit before NGB*

*downloads flac songs*

DAMN SLOW CONNECTION!!!

bombs away

ShaneU wrote: »

Got charged €16.50 for going 10gb over the allowance, goodbye eircom.

Just got my bill yesterday and the exact same, got charged 16.50 for going 10gb over the limit. Will be ringing them to cancel my service.

Adios Eircom, hello UPC

ShaneU

bombs away wrote: »

Just got my bill yesterday and the exact same, got charged 16.50 for going 10gb over the limit. Will be ringing them to cancel my service.

Adios Eircom, hello UPC

it's €20 after VAT

bombs away

The funny thing about it is that the service is actually worse since I was upgraded. I lose my connection more frequently during gaming and the download speed is slower than it was before. So I'm paying more for a service that's worse than the previous one, where the heck is the logic in that . Makes a lot of sense though in this screwed up country.

I seriously hope Eircom go out of business for this and it would serve them bloody right it they did :mad:

Former Eircom customer.

Darzinho

Has anybody else been phoned by Eircom to say they were over there limit / or are close to going over their limit?

I'm just back from abroad and whilst I was away the bill-holder downgraded to the cheapest package. She received a call today informing her she was over the limit (or will go over the limit - she wasn't sure which).

ShaneU

bombs away wrote: »

I lose my connection more frequently during gaming and the download speed is slower than it was before.

Same here, highest speed I've had since the "upgrade" is 1.2mb

filo87

ShaneU wrote: »

I remember reading on one of their leaflets that if you pay €5 extra a month you get unlimited downloads, are they still doing that?

edit: just looked it up, it's €10 a month

Sorry to drag this thread up again but would you by any chance have a link to this €10 per month offer for unlimited downloads? Can't find anything on the website.

Trevor451

I have never gone over my limit even though I watch hundreds of youtube videos per day! I cant wait to switch to UPC though!

Headshot

folks iv just gone over my 30gb allowance, will eircom charge me extra and am i right in thinking that for every extra 1gb its 2 euro or somthing?

btw iv a 3mb broadband

dermo1990

Eircom just charged me 20 euro in download charges...

good thing i'm switching to UPC

azzeretti

dermo1990 wrote: »

Eircom just charged me 20 euro in download charges...

good thing i'm switching to UPC

Are you on NGB?

I noticed they have changed their download usage site to now show the actual download limit. I have a 50GB limit but the site only ever showed 40GB for some reason.

Anyway, has anyone NOT on NGB been charged yet for going over the limit?

dermo1990

azzeretti wrote: »

Are you on NGB?

I noticed they have changed their download usage site to now show the actual download limit. I have a 50GB limit but the site only ever showed 40GB for some reason.

Anyway, has anyone NOT on NGB been charged yet for going over the limit?

Yea, I'm on eircoms ngb.....was originally on a 1MB line, i'm barely getting 2MB with NGB and I'm only a few minutes walk from my exchange

ShaneU

filo87 wrote: »

Sorry to drag this thread up again but would you by any chance have a link to this €10 per month offer for unlimited downloads? Can't find anything on the website.

It's not an offer, it's just an upgrade, it's called NGB advanced http://www.eircom.net/broadband/products/bbpackages/ngb/22/?view=Standard

shanefromcahir

Relax guys im a sales rep for eircom n i know for a fact eircom not only dont charge for going over your limits but they dont even have a system in place to meter how much people download!!

briany

shanefromcahir wrote: »

Relax guys im a sales rep for eircom n i know for a fact eircom not only dont charge for going over your limits but they dont even have a system in place to meter how much people download!!

Hear that everyone? Fantastic news! Maybe ol' Shelly, I mean Shane will get one more lick of the brass ring after all.

CorkMan

I changed from Eircom to UPC, its an awful lot better. The data allowance is great, it means you can download high definition movies (8-15GB in size) without having to worry about costs.

ShaneU

shanefromcahir wrote: »

Relax guys im a sales rep for eircom n i know for a fact eircom not only dont charge for going over your limits but they dont even have a system in place to meter how much people download!!

Then why did they ring me a few days ago, telling me exactly how much I had downloaded, and how much I had downloaded in the last few months? And I was charged €20 for going 10GB over the limit, so you're talking complete crap.

carbsy

shanefromcahir wrote: »

Relax guys im a sales rep for eircom n i know for a fact eircom not only dont charge for going over your limits but they dont even have a system in place to meter how much people download!!

Get rid of this troll ffs.

ScrubsfanChris

I have the Eircom Business Lite 3Mb package, and I'm happy with that beacuse of the unforced download limit.

But I don't have the choice to change to UPC where I live, if I could I'd leave Eircom in flash.

Are people on Home broadband being forced to change to NGB?

grizzly

I was charged €10 for exceeding my cap. I would liked to get some warning. Thinking of transfering to UPC.

DeepBlue

ScrubsfanChris wrote: »

Are people on Home broadband being forced to change to NGB?

My understanding is that if you are in an NGB area then you will be "upgraded" to NGB whether you like it or not.

briany

Eircom would be wise to up their caps as follows if they want to keep any of the power user market with decent options to go elsewhere. Something like this : 30 GB (basic) 80 GB (standard) unlimited (advanced) and turn a blind eye to the fair usage, plus 1 euro for every extra GB with a limit of 10 euros. Much more fair.

LevelSpirit

What kind of cap to Vodafone give you. I presume if you have Eircom you can easily switch to vodafone.

Edit:
I just checked. €52 gets you 120GB up to 8Mb and anytime calls.
Thats way better than Eircom. It Eircom charge for less than that im gone.

crawler

FOR INFORMATION ONLY

Vodafone offer 40GB as standard for entry level (€40 or €45 package), 120GB at mid level (€48 or €52 package) and 300GB at top level (€62 or €67 package).

You can also add an optional 30GB extra to any package for €3.99 per month or add 150GB to the mid or top level package for €5.99 per month.

Out of this, usage is charged at €1 per GB.

http://www.vodafone.ie/df/homebroadband/

Mods - if you feel this is inappropriate in ANY way feel free to edit or delete.

VF has it's own forum here http://www.boards.ie/vbulletin/forumdisplay.php?f=1270

LevelSpirit

I just got a good result with Eircom.
They actually did charge me 16.50 + Vat for going over my cap.
I rang them and complained so I said I wanted to cancel the phone line and broadband that I was going to go to Vodafone just for the cap and it was cheaper anyway.
So they gave me another number to ring to cancel. I explained the whole thing again and they said fine, I could cancel.
Fast forward 2 weeks until today and they rang me. They are increasing my cap from 30GB to 100GB and it will not cost me anymore.

I guess they've started losing customers because of this.
I might move to Vodafone anyway but im a bit scared of the reviews of vodafones service on here.

dub45

LevelSpirit wrote: »

I just got a good result with Eircom.
They actually did charge me 16.50 + Vat for going over my cap.
I rang them and complained so I said I wanted to cancel the phone line and broadband that I was going to go to Vodafone just for the cap and it was cheaper anyway.
So they gave me another number to ring to cancel. I explained the whole thing again and they said fine, I could cancel.
Fast forward 2 weeks until today and they rang me. They are increasing my cap from 30GB to 100GB and it will not cost me anymore.

I guess they've started losing customers because of this.
I might move to Vodafone anyway but im a bit scared of the reviews of vodafones service on here.

A word of advice - when dealing with these kind of offers it is always as well to ask them to confirm it in writing irrespective of who the isp is. I can hear it now "I am sorry Sir there is no record on our system of any such promise":rolleyes:

LevelSpirit

dub45 wrote: »

A word of advice - when dealing with these kind of offers it is always as well to ask them to confirm it in writing irrespective of who the isp is. I can hear it now "I am sorry Sir there is no record on our system of any such promise":rolleyes:

I asked them to send it in writing and I would withdraw the cancellation only when I received it.
I also recorded the call

Ive read some more vodafone reviews and im not going to risk moving to them if thie new cap works out. So many bad experiences posted about them.

Headshot

LevelSpirit wrote: »

I just got a good result with Eircom.
They actually did charge me 16.50 + Vat for going over my cap.
I rang them and complained so I said I wanted to cancel the phone line and broadband that I was going to go to Vodafone just for the cap and it was cheaper anyway.
So they gave me another number to ring to cancel. I explained the whole thing again and they said fine, I could cancel.
Fast forward 2 weeks until today and they rang me. They are increasing my cap from 30GB to 100GB and it will not cost me anymore.

I guess they've started losing customers because of this.
I might move to Vodafone anyway but im a bit scared of the reviews of vodafones service on here.

so you were on 3mb package I take it?

btw can you reply here or pm me that number you rang to get 100gb cap please

fair play on getting that deal anyway, would absolutely love that

LevelSpirit

Headshot wrote: »

so you were on 3mb package I take it?

btw can you reply here or pm me that number you rang to get 100gb cap please

fair play on getting that deal anyway, would absolutely love that

I was on 3Mb and I never asked to go to NGB either, but they started charging me for going over the cap anyway.

I just called the number on the bill for queries - 1901
I complained and then said I wanted to cancel.
They put me through to someone else and I said cancel the phone account altogether. And they let me.
Couple of weeks later they phone me with the offer. I didnt even ask for it. I guess they knew after 2 weeks I was serious about cancelling

dub45

I think Eircom made a very serious miscalculation with the caps on the NGB.

The ironic thing about Eircom is that for years they claimed to have caps and yet offered virtually unlimited downloads (at least to judge by constand posts here) whereas of course the industry practise is the reverse i.e. one of the deceit and claims of unlimited but with real caps.

How they arrived at the new caps (and charging for going over) for the NGB products is totally mystifying to me. The must have anticipated lots of lost business with such a drastic change in policy?

I notice now they are also using "congestion" rather than "contentio" is this yet another sleight of hand to deceive?:rolleyes:

When will businness in Ireland realise that customers expect honestly upfront and not after a painful journey to realisation that you have been deceived?

Conor108

Im on NGB Basic right now and the cap is 10GB (:eek:I know but its not MY house) so can I just fill out the form online to upgrade to this with unlimited cap? And thats €39 every month? Seems graaaand

jonski

I have just been switched over to the NGB . I rarely if ever go over the 30G cap ... in downloads ... but when you factor in uploads aswell I go to between 30 and 34 gig a month .

This is with myself and 3 teenagers in the house facebook/bebo/msn/youtube and gaming , xbox and pc . There is no downloading of movies or music or TV series . There is some watching of machinima on youtube .

If I am charged for going over the cap then I will be going over to UPC .

DOC09UNAM

Here at home we are on 10gb allowance, and today being the 9th, I am up to 9.8gb used.

If they end up charging me for this, I will most likely end up ringing them to complain and probably tell them I'm switching to Vodafone or o2 etc etc.

Have been an eircom customer for the last 2-3 years for broadband, and alot longer phone-wise, and this is the first time we've (me) gone over the limit, would be sickened.

davo22

So prepare you application form for UPC :cool:. It seems that they are charging everyone now over the CAP [NGB].

Last month I got over 30GB [29GB dl +4up] and got charged. Was so surprised when I saw the charge then I read the conditions online and they are also accounting the upload...

On the short term Eircom is going to make money charging for excessive usage and probably someone is also going to switch package offer.

In the long run Eircom is going to lose customers [UPC similar prices and better conditions.].

jonski wrote: »

I have just been switched over to the NGB . I rarely if ever go over the 30G cap ... in downloads ... but when you factor in uploads aswell I go to between 30 and 34 gig a month .

This is with myself and 3 teenagers in the house facebook/bebo/msn/youtube and gaming , xbox and pc . There is no downloading of movies or music or TV series . There is some watching of machinima on youtube .

If I am charged for going over the cap then I will be going over to UPC .

Cróga

Just got charged 40€ for excess bandwith and im already 20GB over my limit this month. lol Goodbye Eircom

jonski

Excess Usage −Phone Number xxx-xxxxxx September 10 8.00 GB 1.65 13.20


Time to cancel me thinks .

davo22

Hi Jonski,

quick question:

have you been charged for 8GB , how much is your excess ? less than 8 or more than 8 GB ?

I am wondering if they are charging for 1 GB more as soon as u got over even by 1KB.

Are you going to NTL ?

They charge €2 per GB over your limit up to a max of €50.