service problem

GERMAN ROCKS

took the car into the peugeot main dealer yesterday to get a small service. oil and filter and what not. in any case when i came back they said they had actually ran out of oil filters for my hdi and to come back tomorrow and they will replace it. they did everything else and changed the oil. for the inconvience they wont be charging for this service. my question is will it be ok to go back in the end of nect week instead as i cant make it in today

mickdw

They should have left the oil change til the filter change. That is crazy work tbh.

I would actually go back next week, pay them for the service but tell them to stick fresh oil in again too.

corkcomp

thats madness changing the oil and letting the old filter on. It would have been easier to do nothing until the filter came in. Was it in Cork? there is only one peugeot garage in Cork that would be capable of doing something like that .. nuff said:rolleyes:

junior_apollo

they wont charge you as a result... pfft.. ya because they did a half-ar$ed job thats why!..

Id bring it back to them and change the filter and tell them you want new oil.
As said above why would they change the oil and not the filter? I reckon they havent done the oil either and wanna try get away with doing nothing on your car... be very wary... report the incident to a manager/higher up again.

Could get a full service for nothing if you kick up enough fuss about it.

mickdw

corkcomp wrote: »

thats madness changing the oil and letting the old filter on. It would have been easier to do nothing until the filter came in. Was it in Cork? there is only one peugeot garage in Cork that would be capable of doing something like that .. nuff said:rolleyes:

Im assuming they drained the oil then realised they didnt have a filter & had no choice but to fill it with new oil. crazy situation though

crosshair1

This happens, filter missing from stock,
They should replace the oil again with the new filter with no questions asked
and at no extra cost.

Atlantic Dawn

crosshair1 wrote: »

This happens, filter missing from stock,
They should replace the oil again with the new filter with no questions asked
and at no extra cost.

Exactly, if the oil is not rechanged the original oil change is a waste of time, oil will already be contaminated from the old filter. What kind of idiots starts changing oil before checking they have a new oil filter in stock to replace it with, especially a main dealer.

You are essentially almost back to square one with the oil change, I suppose seeing as it's free it's better than it was.

colm_mcm

surely fitting a spurious OE quality filter and informing you of this would have been the thing to do.

GERMAN ROCKS

they have new oil put in now. im going back in monday to get the filter changed and oil. they are doing the oil and filter together again. they are not charging for anything.

Drummerboy08

Cant argue with that. Sounds like the dealer is trying to work with you.

-Corkie-

mickdw wrote: »

Im assuming they drained the oil then realised they didnt have a filter & had no choice but to fill it with new oil. crazy situation though

Ya definitley I see a lot of parts managers are being restricted to the amount of stock they keep latley to keep costs down because of the auld recession. Silly mistake though the op should ask the garage would they wash their feet and put on dirty smelly socks;)

Tigger

should end up with a nicely washed engine for free at least they told you
be happy

corkcomp

GERMAN ROCKS wrote: »

they have new oil put in now. im going back in monday to get the filter changed and oil. they are doing the oil and filter together again. they are not charging for anything.

as a matter of interest what model peugeot is it? diesel? a lot of the pugs share the same oil filters so it seems very strange the dealer would be out of stock. if the dealer is located in a town between cork and clonakilty be careful, ive a few horror stories