So I now officially hate UPC!

nutterguy

RangeR wrote: »

I'm pretty sure you will get the same answer each time you ring.

I'm pretty sure that if I rang up telling them I was going to download 5Tb every month they would probably tell me that I would have to be on a business line or something.

Magnet: Rory

Thor wrote: »

Hey Rory, I dont suppose you know if magnet will work for me(24mb).

Im in St Columbanus Rd in Dundrum

You may be on the Dundrum exchange (in which case no, we couldnt offer the 24Mb). But if you PM me I could check for you.

nutterguy

orlaith21 wrote: »

Thanks for telling us what happened to you. I'm waiting on UPC to start coverage in my area so i can get the whole package, phone, internet and t.v. channels. After reading your tread i wont bother going near them now.
Cheers.

I'm glad I could help warn you. I was thinking about adding TV to my broadband pack as well.
Glad I didn't.

com7

i m sure they wo nt lose much sleep over two customers !

Thor

Magnet (Rory) wrote: »

You may be on the Dundrum exchange (in which case no, we couldnt offer the 24Mb). But if you PM me I could check for you.

I believe i'am on the dundrum exchange. Pitty, Do you know if and when the dundrum exchange will be availible to me from magnet.

Sorry for hijacking the thread everyone.

nutterguy

com7 wrote: »

i m sure they wo nt lose much sleep over two customers !

2 users (kingtorres9 & orlaith21) other than myself have posted that they decided not to use UPC because of this thread, so including me that's three, plus I hope many other silent readers.

My aim is not to make a company lose sleep, my aim is to:
A) Rant a little and get this off my chest.
Inform others who may be in the same position as me that UPC is not for them.

I'm still very annoyed with them, Paul Malone especially, and if they happen to lose sleep, time, customers or money I'll be pleased. They deserve nothing less in my book.

Mad_Mike

Ultimately, the HUGE question remains here

In the website description for 30M broadband.........In the T&C's for the 30M broadband.........IN THE FUP FOR THE 30M BROADBAND, CAN ANYBODY SHOW ME AN ACTUAL REFERENCE TO THIS 250GB LIMIT????????

I certainly couldn't find it anywhere and thats exactly WHY I signed up with them. Looking at all the FUP posts on here, I'm thinking strongly of telling them where to go!!


Its the old old story.....Its one law for them and another for us!


How about their wording on the 30M broadband service?? Does any of that explain why it should drop down under 5 MEGS???

nutterguy

I should actually mention that two friends of mine will also be switching to Magnet from UPC because of this, so in total UPC will be losing about €250/month purely because of their sh*tty treatment to me.

Not to mention that I will be advising everyone else I can to stay away from them and make a complaint to the Advertising Standards Authority about them.

Anyway, I signed up to Magnet today and will keep you all informed of how things go.

nutterguy

Mad_Mike wrote: »

Ultimately, the HUGE question remains here

In the website description for 30M broadband.........In the T&C's for the 30M broadband.........IN THE FUP FOR THE 30M BROADBAND, CAN ANYBODY SHOW ME AN ACTUAL REFERENCE TO THIS 250GB LIMIT????????

I certainly couldn't find it anywhere...

Oh you certainly will not find it anywhere.
Not in their adverts.
Not in their T's&C's.
Not in their "Welcome guide".
They won't even tell you if you ring them up and ask then if there is a limit.
They say that there is no limit but make sure to point out the A.U.P.

There is a limit/cap.
They are liars.

Interestingly on Magent's website I can't seem to find the word unlimited anywhere...which is actually in my opinion a good thing.
Mind you they do have some things like "HOME OF IRELAND'S FASTEST BROADBAND SPEEDS" which isn't true if that vague statement is about download speed and it better not be trying to claim the fastest ping either.

RangeR

nutterguy wrote: »

Interestingly on Magent's website I can't seem to find the word unlimited anywhere...which is actually in my opinion a good thing.
Mind you they do have some things like "HOME OF IRELAND'S FASTEST BROADBAND SPEEDS" which isn't true if that vague statement is about download speed and it better not be trying to claim the fastest ping either.

Actually this link for magnet shows both the word unlimited [with FUP] and that they are the fastest residential provider in Ireland. I don't know of any other provider offering 50Mb. Fiber is good

nutterguy

RangeR wrote: »

Actually this link for magnet shows both the word unlimited [with FUP] and that they are the fastest residential provider in Ireland. I don't know of any other provider offering 50Mb. Fiber is good

Oh your right there, pity it's more like "Dublin's fastest broadband speeds" Fibre is only available in Dublin (oh & Meath & Laois). Hope it will be coming to Cork soon.

yomamasflavour

RangeR wrote: »

Actually this link for magnet shows both the word unlimited [with FUP] and that they are the fastest residential provider in Ireland. I don't know of any other provider offering 50Mb. Fiber is good

What about this crowd
www.cablesurf.com
They advertise as being able to provide 120Mb, 60Mb, and 30Mb.
Though it is only in Dungarvan. (lucky feckers:()

MysNthR0p3

techdiver wrote: »

The UPC FUP does not state any specific usage limit.

Interesting to note that UPC blatantly advertise "no monthly usage cap" under their "conditions" of service on the website and refers to it acceptable use policy which states excessive use is "usage exceeding your monthly data transfer allowance". So where did this cap come from if its not documented in their own sources and everything that is documented negates any such cap?

Conditions (http://www.upc.ie/broadband/thirty/ - click on CONDITIONS tab (emphasis added))

The Chorus ntl Fibre Power Broadband service is only available to enabled homes. Installation is carried out by a third party installer. Chorus ntl will not be responsible for the installation. A €20 equipment activation fee applies to all orders that are not placed online. Order online for free connection. A wireless router is included with the Fibre Power Broadband 15Mb and 30Mb packs. Equipment remains property of Chorus ntl. If a customer downgrades their 15Mb or 30Mb service within the first 4 months of installation they will be charged the €49.99 installation fee for the wireless router. All services are billed monthly and are payable by Direct Debit. A €3 charge applies to all bills for non-direct debit customers. A €15 Downgrade Administration Fee will be applied anytime you downgrade any element of your service. Subject to a minimum contract period of twelve months for all services. A cancellation fee will apply should you cancel your service during the first twelve months. Monthly data usage is capped at 40GB for Fibre Power Broadband 5Mb, there is no monthly usage cap for Fibre Power Broadband 15Mb or 30Mb. All broadband services are subject to our acceptable usage policy. Average expected broadband speeds at peak times are 5Mb, 15Mb and 30Mb. Broadband speeds are the maximum possible speeds only. Actual speeds will vary depending on internet traffic, the sites you visit and other factors. As our Fibre Power Broadband service is provided over the Chorus ntl TV cable you do not require an eircom landline to access this service. Prices include VAT. Residential use only. Savings based on equivalent services from eircom. eircom rates taken from www.eircom.ie. Information correct as at (12/09).

Acceptable Use Policy (http://www.upc.ie/termsandconditions/acceptableusagepolicy/ (emphasis added))

Section 3: Data Transfer Allowances, Excessive Use and Other Limitations
UPC broadband services are intended for normal recreational or educational use by individuals and families and our pricing and network architecture have been designed accordingly. The Services are strictly for residential use only - commercial use of any kind is prohibited. Customers who use the services more heavily than a normal home user will reduce the performance of the network for other customers.

Your monthly data transfer allowance depends upon which broadband package you have selected. The data transfer allowances for the various packages can be found at www.upc.ie. All monthly data transfer allowances refer to the cumulative amount of data uploaded and downloaded per month, unless otherwise specified in your particular package. For purposes of illustration only, 1 gigabyte downstream of data transfer equates to approximately 200 music tracks, 650 short videos, 10,000 pictures or around 100 large software programmes downloaded.

“Excessive use” of the Service is defined as usage exceeding your monthly data transfer allowance.

If you exceed your monthly data transfer allowance as determined by UPC, in our sole judgment, UPC may take any of the following actions, or any combination thereof:

• Impose a charge of 3 cent per megabyte or part thereof for exceeding your data transfer limit; and/or
• Upgrade your package to a package with a higher data transfer limit with the corresponding higher monthly fee; and/or
• Downgrade your upload and download speed for a period of one month to dial-up speed, with your monthly fee remaining the same; and/or
• Suspend your access to the services for one month, with your monthly fee remaining the same; and/or
• Terminate your account as per the terms of the User Policy and UPC Terms and Conditions.

I'd be inclined to point this out to ComReg and have them investigate, assuming of course they're not under any "instructions" to leave big telecoms businesses alone lest the withdraw campaign funds. Of course that would never be an issue in our country where the government put the people first.

R3laX

Actually on phone(still ringing them, to find out what is wrong with speed after 18.00 in Swords area), they told me that there is cap(at the very end of our conversation, I asked: Oh, and is there download limit? I was surprised to get answer: Yes, but don't worry You haven't exceeded it. :rolleyes: *I am sooo good ), but they didn't answer where exactly can I find it on their web, only thing was - 'log in into your account and there in fair use policy You can find'. Till that day, I even didn't have account on their web :P after creating it, I could not find anyway...

RangeR

yomamasflavour wrote: »

What about this crowd
www.cablesurf.com
They advertise as being able to provide 120Mb, 60Mb, and 30Mb.
Though it is only in Dungarvan. (lucky feckers:()

Yes, It's only Dungarvin. I know Magnet aren't National as such but Cable surf is VERY much closed.

RangeR

MysNthR0p3 wrote: »

Interesting to note that UPC blatantly advertise "no monthly usage cap" under their "conditions" of service on the website and refers to it acceptable use policy which states excessive use is "usage exceeding your monthly data transfer allowance". So where did this cap come from if its not documented in their own sources and everything that is documented negates any such cap?

Welcome to boards and welcome to the UPC party. As you browse UPC website, contract, T's & C's and the AUP, you will find that they all contradict each other MANY times over. This is one of the main reasons many people have a problem with that company.

However, the ONLY one they can hold you up on is the contract YOU sign when you get broadband. Nothing else.

rh5555

Lol. I knew there would be another thread about the cap. soon. Surprised there wasn't one last week.
Anyways its pretty funny if ppl believe that UPC is losing sleep over losing people that are downloading 10's of gigabytes everyday but only want to pay the normal price.
I can 100% guarantee you that UPC has no problems with letting heavy users go.
All providers have a simple formula which is some low usage users (grandma checking emails), normal users <100GB/month and heavy users 200+GB. They want a the average as low as possible of course but it the ave. use is 100GB or so per month that is ok with them too.
Now if all the 500GB/month users decide to go to Magnet as an example Magnets cost basis is gonna go way up and I am absolutely certain that sooner or later they will impose a cap too. No provider can afford to take on all the heavy users while having only a small low user base (grandma etc.)

As for the unlimited phrase I said and will say it again. Its absolutely bs. and I hope they get forced to change this as soon as possible. In 5 years I can't see this still being allowed.

Anyways see you all next week when the next guy discovers there is a cap.

nutterguy

rh5555 wrote: »

Anyways see you all next week when the next guy discovers there is a cap.

Thanks for the support rh5555...

CiaranC

rh5555 wrote: »

As for the unlimited phrase I said and will say it again. Its absolutely bs. and I hope they get forced to change this as soon as possible. In 5 years I can't see this still being allowed.

ISPs have been getting away with this since BT kicked us all off the "surf-no-limits" dial-up package in 2001.

http://electricnews.net/story/show/1537394

nutterguy

CiaranC wrote: »

ISPs have been getting away with this since BT kicked us all off the "surf-no-limits" dial-up package in 2001.

http://electricnews.net/story/show/1537394

See the thing is that I wouldn't mind so much if somewhere in the T's&C's on the website/brochure it said Unlimited=250Gb/month. But UPC clearly state there is no cap, when there clearly is a f-ing cap.