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No Comeback when Online Laser Card transaction go wrong!

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  • 15-04-2010 11:30am
    #1
    TonyInch
    Registered Users Posts: 57 ✭✭


    Hi Everyone


    In February I made a purchase online for 55euro with my AIB laser card. The item was taking ages to come so I logged into my account on the website and my order had been cancelled. The only contact is via email or the query section of the website. So I contacted them and they said they don’t know when or if they’ll re-stock the product and that they are trying to secured facilities to refund the money. I’ve emailed every week since and never get a reply. It is now almost 6 weeks later and I have still not been refunded. I contacted the bank and they said there is nothing that they can do.

    Any help much appreciated!


Comments

  • Options
    #2
    Paulw
    Registered Users Posts: 13,381 ✭✭✭✭Paulw


    If you're buying from a company in Ireland, file with the small claims court.


  • Options
    #3
    _Whimsical_
    Registered Users Posts: 7,953 ✭✭✭_Whimsical_


    Paulw wrote: »
    If you're buying from a company in Ireland, file with the small claims court.

    This is also an option if you've bought from any company in the EU now.


  • Options
    #4
    Gamesnash.ie: Pat
    Company Representative Posts: 2,957 ✭✭✭Gamesnash.ie: Pat


    I'm not sure why the AIB are telling you this. We have had chargebacks issued to us for laser transactions that turned out to be stolen cards so I can't see why there is no process for charging back in situations where the goods were not delivered. :confused:


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    #5
    RangeR
    Registered Users Posts: 7,265 ✭✭✭RangeR


    And never, I mean NEVER, purchase from a website that doesn't give you a phone number and snail mail address. All, if not 99%, of reputable websites have nothing to hide and publish these details freely.

    I would never trust a site that only publishes an email address.


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    #6
    calex71
    Closed Accounts Posts: 13,126 ✭✭✭✭calex71


    RangeR wrote: »
    And never, I mean NEVER, purchase from a website that doesn't give you a phone number and snail mail address. All, if not 99%, of reputable websites have nothing to hide and publish these details freely.

    I would never trust a site that only publishes an email address.

    Good advice, and it only takes a few seconds to check and after a while becomes a habbit, details are usally in an about us section or at the bottom of the page.


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    #7
    danmanw8
    Registered Users Posts: 229 ✭✭danmanw8


    AIB Laser card is also a Maestro card. Maestro is part of Mastercard so I'd be very surprised if they can't issue a chargeback.


  • Options
    #8
    dub45
    Moderators, Technology & Internet Moderators Posts: 12,448 Mod ✭✭✭✭dub45


    You should contact IPSO to get this matter clarified for you.

    http://www.ipso.ie/section/ConsumerCornerPaymentCards


    T: +353 1 6636740


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    #9
    ScouseMouse
    Closed Accounts Posts: 5,070 ✭✭✭ScouseMouse


    danmanw8 wrote: »
    AIB Laser card is also a Maestro card. Maestro is part of Mastercard so I'd be very surprised if they can't issue a chargeback.

    mmmmm. Carn't or won't?


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