Can eircom do this?

Redriddick

Hi there,

Just a quick one.I am trying to find out what to do.Have been with eircon for the past 2 years and have 1mb as thats all i could get.Well it went out of the blue a week to 2 weeks ago and i have been trying to get it back but to no avail.Had engineer out and he failed rang support and was told that i would have to cancel my service.I asked why after 2 years and was told it was a deterioration of the line and thats just what the so called techie kept saying.Is there anything i can do surely they just cant cut me off just like that.Please give me a bit of advice!

thefinalstage

Redriddick wrote: »

Hi there,

Just a quick one.I am trying to find out what to do.Have been with eircon for the past 2 years and have 1mb as thats all i could get.Well it went out of the blue a week to 2 weeks ago and i have been trying to get it back but to no avail.Had engineer out and he failed rang support and was told that i would have to cancel my service.I asked why after 2 years and was told it was a deterioration of the line and thats just what the so called techie kept saying.Is there anything i can do surely they just cant cut me off just like that.Please give me a bit of advice!

Unfortunately they can do this. If the engineer has deemed it as a non starter it's hard to get it checked again and for the broadband to be reconnected.

Redriddick

thelastangryman wrote: »

Unfortunately they can do this. If the engineer has deemed it as a non starter it's hard to get it checked again and for the broadband to be reconnected.

Update!!!!!!
Well after a month without i got my bb back 3 weeks ago.Rang and rang and then got number of an engineer then rang him.Got him out and he could not figure it out.Left it then a week later it was back dont know what was wrong with it but its back.Then the bill arrived and was charged for the bb even though i had not got it.:D

MrVestek

Redriddick wrote: »

Then the bill arrived and was charged for the bb even though i had not got it.:D

I'd ask to talk to a supervisor about that... there's no way I'd pay for a service that I wasn't receiving. Their lines degrading due to their lack of maintenance is hardly your fault.

Nick_oliveri

Ring the billing/complaints department. The eircom numbers should be in the first few pages of your phonebook. I'm not sure what the procedure is after the bi-monthly bill has come but they should refund for the time without broadband.

Redriddick

Nick_oliveri wrote: »

Ring the billing/complaints department. The eircom numbers should be in the first few pages of your phonebook. I'm not sure what the procedure is after the bi-monthly bill has come but they should refund for the time without broadband.

Was on to them there guys and guess what i got €19.27 cent back whoopee!!!Think its time for a move to someone else, especially after there carry on.ANy idea who to go to?

deiced

where abouts are you based to see what is available in your area?

MrVestek

Redriddick wrote: »

Was on to them there guys and guess what i got €19.27 cent back whoopee!!!Think its time for a move to someone else, especially after there carry on.ANy idea who to go to?

Well unfortunately your DSL options aren't great as it's very likely that whoever you end up receiving service from will just be leasing Eircom's lines.

As a previous poster said if you could tell us what area you're in we'd know what to recommend.

Redriddick

Achilles wrote: »

Well unfortunately your DSL options aren't great as it's very likely that whoever you end up receiving service from will just be leasing Eircom's lines.

As a previous poster said if you could tell us what area you're in we'd know what to recommend.

On the knockcroghery exchange in roscommon.Dont know whats on offer but would rather go to vodafone or anything.I have 1mb and think thats all i can get but what with eircom jumping on board with irma and the likes i dont think i will be the only one jumping ship.;)