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Can you get refunds from IE for unused return portions of tickets?

  • 21-04-2010 3:22pm
    #1
    Our man in Havana
    Closed Accounts Posts: 29,473 ✭✭✭✭


    I bought a 1 month return from Gorey to Dublin on Monday as I was going to the UK on the ferry and returning yesterday. Last night the Ferry to Dun Laoirghre was late arriving and I missed the Rosslare train by 7 minutes. As there are no trains south of Greystones after 1856 I was left with no choice but go into town and get the bus to Gorey at a cost of €15.50 single.

    Can I get a refund under the circumstances?


Comments

  • #2
    Cookie_Monster
    Registered Users, Registered Users 2 Posts: 24,522 ✭✭✭✭Cookie_Monster


    I wouldn't have thought so. Its not IEs fault the ferry, and hence you, were late for the train.

    EDIT: you can still use it another time can't you? or sell it to someone you know who may need it?


  • #3
    Our man in Havana
    Closed Accounts Posts: 29,473 ✭✭✭✭Our man in Havana


    No use to me as I don't be in Dublin much at all.

    Ah well I guess the volcano got me too. :)


  • #4
    Victor
    Registered Users, Registered Users 2 Posts: 78,495 ✭✭✭✭Victor


    You can get refunds. There are specific refund forms (different one if train is delayed). www.irishrail.ie/upload/refunds.pdf

    http://www.irishrail.ie/home/terms_and_conditions.asp
    Changes and cancellations

    Passengers wishing to travel on the same day, but on an alternative train other than the time shown on their ticket, can do so provided seats are available, by paying a surcharge. The surcharge of up to €40 should be paid at the booking office before boarding the train. If a booking office is not open the surcharge must be paid on board the train. All tickets are only valid for travel on the dates printed on the ticket.

    Travelling on an invalid ticket will result in a fine of €100.

    To cancel a reservation call the Iarnród Éireann Travel Centre on 1850 366 222 (00 353 1 8366222) . Opening hours are 08.30 - 18.00 Monday to Friday and 09.00 - 18.00 Saturday or alternatively, outside opening hours, email info@irishrail.ie. Change and Cancellation charges apply. Cancellation requests made after the dates printed on the ticket cannot be facilitated. Bookings that have not been cancelled prior to the expiry date on the ticket are not eligible for refund.

    In order to qualify for a refund, cancelled tickets must be submitted to Iarnród Éireann within 28 days of the expiry date as printed on the ticket. Cancelled tickets should be submitted to Iarnród Éireann Travel Centre, 35 Lower Abbey Street, Dublin 1

    The following refund rules apply:

    * Cancelled up to the day before travel - 80% refund on the ticket price.
    * Cancelled on the day of travel - 50% refund on the ticket price.
    * All cancellations must be made before the time of travel to be considered eligible for refund.
    * Tickets must be presented for cancellation.
    * No refund on card fees.


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