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Sendinga watch for repair under warranty

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  • 26-04-2010 8:52am
    #1
    Sheep Shagger
    Moderators, Business & Finance Moderators Posts: 6,386 Mod ✭✭✭✭


    Apologies if this is in the wrong section, can the mods please move if this is the case.

    Purchased a Tag watch whilst on Holiday in Australia about 22 months ago, it came with a 24 month global warranty.

    Seems the watch is loosing its time already :(. . .not what you'd expect for an expensive watch but anyway. . .

    Went into a shop on Grafton Street that sells the brand (don't know if I can mention names). they said that they won't service the watch themselves as it could invalidate the warranty. Fair enough I suppose but they have said they will send it back to the manufactuer in the UK however there will be a courier charge of €50 :eek:

    Does this sound right, that I should have to pay a courier charge to have something looked out that is under warranty (and is not my doing(?!?).

    :confused:

    Thanks.


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    #2
    dudara
    Registered Users Posts: 33,518 ✭✭✭✭dudara


    Hmm - I'd contact TAG directly and get them to organise collection, rather than going via the shop.

    I don't think that you should have to pay for the courier.


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    #3
    Sheep Shagger
    Moderators, Business & Finance Moderators Posts: 6,386 Mod ✭✭✭✭Sheep Shagger


    Thanks, have looked at the UK website and if I lived there they would provide a free post envelope. .have sent them an email.

    http://csec.tagheuer.com/customer-service-centres/home-local-uk/shipping-kit/index.lbl?lang=en


    Can understand the retailer not wanting to pay the courier charge as i didn't buy the watch there but I asked would I have to pay if I did and they said they would still charge me!


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