Important 3 Broadband Contract change - GET OUT OF CONTRACT NOW FOR FREE

colinod0806

i just called up to cancel because of the drop in usage but told them if i was being billed til 6th of june i didnt want it switched off til then.he told me thats no problem and that i can have 2 months freewtf? is this some sort of scam or something.it doesnt really matter to me because i'll be cancelling the direct debit tomorrow so they'll not get a penny from me

Our man in Havana

You must write to them.

limpdd

cable842 wrote: »

what address do I send it too ?

is this the address I send it too ?

3 Ireland 2010
Hutchison 3G Ireland Limited
3rd Floor
1 Clarendon Row
Dublin 2

I think the correct address is:-
3 Customer service
Hutchison 3G Ireland Ltd
Po Box 333
Dublin 2

cable842

thats the address I sent it too.

I sent the letter by reg so it should have arrived yesterday.

what happens now ? is it canceled or will they cancel it right away.

can I cancel it over the phone ?

Our man in Havana

They will contact you.

high heels

I just rang up and he said its all done.. Cancelled.. Do I still need to send them a letter?

LavaLamp

I sent my letter off last week and received an email saying:

"We have processed the 30 days notice today in order to cancel your mobile broadband account. This account is set to close on 14th of June 2010. Your final invoice will generate after that date detailing final payment due on the account and confirming that the account has been closed. Your direct debit instruction will be cancelled shortly after your final invoice payment has been cleared."

Now this is fine, but I have a question - what happens if I now use my broadband after 1 June, am I still seen as accepting the changes? It seems that I am going to be billed for the 30 days, so I would like to be able to use it rather than pay for nothing. Any ideas or am I best calling them to clarify

ttm

high heels wrote: »

I just rang up and he said its all done.. Cancelled.. Do I still need to send them a letter?

To be quite sure you could phone back and ask what date your contract ends, if they know nothing about it then you need to follow up.

LavaLamp wrote: »

I sent my letter off last week and received an email saying:

"We have processed the 30 days notice today in order to cancel your mobile broadband account. This account is set to close on 14th of June 2010. Your final invoice will generate after that date detailing final payment due on the account and confirming that the account has been closed. Your direct debit instruction will be cancelled shortly after your final invoice payment has been cleared."

Now this is fine, but I have a question - what happens if I now use my broadband after 1 June, am I still seen as accepting the changes? It seems that I am going to be billed for the 30 days, so I would like to be able to use it rather than pay for nothing. Any ideas or am I best calling them to clarify

From what other posters have said you should be OK up to the 13th of June as they have already agreed to cancel your contract so thats the end of it, you even have an email to prove it which is more than high heels has.

LavaLamp

ttm wrote: »

From what other posters have said you should be OK up to the 13th of June as they have already agreed to cancel your contract so thats the end of it, you even have an email to prove it which is more than high heels has.

Excellent, I was hoping as much but thought I'd double check! I actually emailed them a copy of the letter I sent, and as I didn't answer my phone when they rang (totally unintentional) they just confirmed it all by email which it seems is perfect Thanks!

ttm

LavaLamp wrote: »

Excellent, I was hoping as much but thought I'd double check! I actually emailed them a copy of the letter I sent, and as I didn't answer my phone when they rang (totally unintentional) they just confirmed it all by email which it seems is perfect Thanks!

Also good to know they haven't changed their policy of phoning up to confirm

cable842

i just realised that I posted them a reg letter I put my full name on the letter but I didnt put my account number on it.

Ive not heard back from them I posted the letter on tue and posted it by reg post. should I have put my account number on it ?

I'll ring them tomorrow too see if they got the letter

LavaLamp wrote: »

Excellent, I was hoping as much but thought I'd double check! I actually emailed them a copy of the letter I sent, and as I didn't answer my phone when they rang (totally unintentional) they just confirmed it all by email which it seems is perfect Thanks!

cable842

just traced the reg letter there they got it last thur and they have not contacted me.

you sure thats the right address ?

what happens now do I ring them

cable842

Does it matter that I sent it do a different address its the same building. crap I;ll have too send it again. I'll ring them now and find out what happening is it canceled.

limpdd wrote: »

I think the correct address is:-
3 Customer service
Hutchison 3G Ireland Ltd
Po Box 333
Dublin 2

Sponge Bob

WRITTEN Complaints Procedure NOW !!!

Details and Links in Here http://www.boards.ie/vbulletin/showthread.php?t=2055899295

Shiny Cactus

I tried to cancel my broadband contract(with the letter and everything),
but they said I couldn't without paying the rest of my contract:eek:
because there is no change for the National Broadband Scheme customers?
Is this truth because I don't trust them!:mad:

watty

Yet 3's licence doesn't allow them to discrimate on basis of location/mast.

So what happens if you sign up for 3 in an NBS area and use Modem in a non-NBS area?

nachoman

This is bang out of order, I only happened to glance at this post about the 15 gigabyte downgrade to 10 gigabyte on boards! a month after 3 apparently made this announcement.
Surely they should have sent an email to every customer informing them in advance of this downgrade, it's disgraceful! I just upgraded my 3 broadband stick under the pretense that I was still getting 15 gigabyte downloads a month.

Leeg17

Ok, I'm pissed, I onnly found out about this last night. Is is too late to send that registered letter or not?
I want out of this horrible service, with internet dropping every 5 mins if it ever works. Worst thing is that I only found out about it last night

Leeg17

Sorry for the double psot, I rang 1913 this morning nd got forwarded to the cancellation dept.
They said to write a letter explaining why we're leaving, and to ring a number given on monday to confirm that they have received the letter and make sure the service has been cancelled.

nachoman

Leeg17 wrote: »

Ok, I'm pissed, I onnly found out about this last night. Is is too late to send that registered letter or not?
I want out of this horrible service, with internet dropping every 5 mins if it ever works. Worst thing is that I only found out about it last night

hang on a sec there, I just checked with a 3 outlet today, the guy said this new downgrade applys to people who've just started the 12 month contract from the 1 june 2010, I think after my twelve month contract is up though i'll be downgraded

ttm

nachoman wrote: »

hang on a sec there, I just checked with a 3 outlet today, the guy said this new downgrade applys to people who've just started the 12 month contract from the 1 june 2010, I think after my twelve month contract is up though i'll be downgraded

Then explain why current customers can get out of contract because the cap limits (and hence the terms of the contract) are changing

Chriscl1

Leeg17 wrote: »

Sorry for the double psot, I rang 1913 this morning nd got forwarded to the cancellation dept.
They said to write a letter explaining why we're leaving, and to ring a number given on monday to confirm that they have received the letter and make sure the service has been cancelled.

i cancelled my 3 contract with just a phone call, i got a confirmation letter from them a few days later and they also gave me 3pay broadband sim.

cable842

I canceled my contract. can you still cancel it even thou its past the date.

nachoman

ttm wrote: »

Then explain why current customers can get out of contract because the cap limits (and hence the terms of the contract) are changing

dunno, just goin by what the guy in the store said

dsg

I just looked at the three website and they seem to have moved the goalposts once again. Seems that the changes are applying to the monthly top up mobile broadband, and not the pay monthly/contract broadband.

Am I just reading it wrong???

http://www.three.ie/terms/customer_notification.htm

Notice to 3 Broadband Customers - 28th April 2010
3Pay Broadband Customers.

From 8th June 2010, the data usage allowance associated with broadband monthly top up will change as follows:
Current monthly data usage allowance New monthly data usage allowance
10GB 7.5GB

These changes to data usage allowance do not affect the monthly price for Pay Monthly or 3Pay Broadband.

ttm

dsg wrote: »

I just looked at the three website and they seem to have moved the goalposts once again. Seems that the changes are applying to the monthly top up mobile broadband, and not the pay monthly/contract broadband.

Am I just reading it wrong???

http://www.three.ie/terms/customer_notification.htm

Notice to 3 Broadband Customers - 28th April 2010
3Pay Broadband Customers.

From 8th June 2010, the data usage allowance associated with broadband monthly top up will change as follows:
Current monthly data usage allowance New monthly data usage allowance
10GB 7.5GB

These changes to data usage allowance do not affect the monthly price for Pay Monthly or 3Pay Broadband.

Yes the goalposts have been moved, now only "TOP UP" customers are affected.

So if you have a contract there is no change and no longer any "Get out of Jail Free Card" - but it would have timed out tomorrow anyway even if they hadn't changed anything.

Note also that was the second ammedment that 3 made to that page, the first one changed that date the changes commenced (1st June to 8th June afaik) and the second removed the cap change for contract customers.

ttm

Its changed again....

http://www.three.ie/terms/customer_notification.htm

now says

Notice to 3 Broadband Customers - 8th June 2010

3's €19.99 per month broadband to remain at 15GB.

Following additional research, 3 has decided to keep its current broadband price plan to €19.99 per month for 15GB. 3 will not be reducing the allowance to 10GB and all other terms and conditions remain the same. 3 plans to introduce a wider range of price plans to meet different customers' needs in the coming weeks so watch this space for more great value broadband from 3.

So regarding the tread title, its too late now to get out of contract by this method and 3 have changed the cap for contract users back to what it was anyway.

adm

I sent a letter about three weeks ago and they said fine.
They said they would send a confirmation letter - but no such letter has arrived.

I wonder if they didn't process my termination could they now renege since the T&C have been restored?

limpdd

adm wrote: »

I sent a letter about three weeks ago and they said fine.
They said they would send a confirmation letter - but no such letter has arrived.

I wonder if they didn't process my termination could they now renege since the T&C have been restored?

I'm the same, got a call back but no confirmation letter. I called yesterday and they confirmed the cancellation was still going to go through

cable842

Can I just say thank you for helping me out cause you saved me paying 100 euro too cancel.

also I went over my 1 gig my limit and they charged me 80 quid twice. I would like to buy you a pint.

thanks mate for helping me out.

ttm wrote: »

Applogies for cross posting but this notice on 3's site seems to have been overlooked which is I'm sure what 3 want. (Mods just delete if its already been mentioned by someone else)

http://www.three.ie/terms/customer_notification.htm

cable842

you have too ring them too confirm as they wont send a letter.

adm wrote: »

I sent a letter about three weeks ago and they said fine.
They said they would send a confirmation letter - but no such letter has arrived.

I wonder if they didn't process my termination could they now renege since the T&C have been restored?

burrentech

It doesn't matter how often you tell their operators in India, or how often you write then, they won't cancel your contract. I even wrote to the CEO, awaiting a reply for more than a month now. Even escalating via COMREG they still haven't contacted me to confirm the contract is canceled!

For a bit of light relief on the subject, Google "hitler gets 3 broadband" and click the Youtube link