Problems with acer extensa 5032e

xxmarymoxx

Can anyone help me please. I sent the laptop back for repair as it wouldn't power on. It came back and said main board was replaced. The problem now is that it takes ages to load and then freezes. I tried malwarebytes Ccleanet and uninstalled Mcfee. Still no joy. When i sent the laptop back it had windows vista home installed now it has windows business. Could this be causing the problem.

ED E

Is it even the same laptop? Repairs people often just cobble togwther a working unit and send it back.

xxmarymoxx

Im not sure looks same came back with the screen filthy as well but the main problem now is i cant load anything.

ED E

Run dxdiag and see what spec its detecting.

wolfric

Go back to them and say you're still having problems with the laptop. It's not being a difficult customer, your computer simply isn't fixed/working and they haven't done their job. Don't give them any more money for making sure it's fixed this time.

xxmarymoxx

Lethal_Bullet wrote: »

Run dxdiag and see what spec its detecting.

It says system model is 5630 which is incorrect as its 5230e.


Operating System: Windows Vista™ Business (6.0, Build 6001) Service Pack 1 (6001.vistasp1_gdr.080917-1612)
Language: English (Regional Setting: English)
System Manufacturer: Acer
System Model: Extensa 5630
BIOS: Ver 1.00PARTTBL
Processor: Intel(R) Celeron(R) CPU 900 @ 2.20GHz, ~2.2GHz
Memory: 440MB RAM
Page File: 821MB used, 615MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 10
DX Setup Parameters: Not found
DxDiag Version: 6.00.6001.18000 32bit Unicode

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DxDiag Notes

---

Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Input Tab: No problems found.

---

DirectX Debug Levels

---

Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)

xxmarymoxx

wolfric wrote: »

Go back to them and say you're still having problems with the laptop. It's not being a difficult customer, your computer simply isn't fixed/working and they haven't done their job. Don't give them any more money for making sure it's fixed this time.

Will be sending it back. It is still under warranty and took nearly a month to get it back off them last time

wolfric

Ok don't send it back in that case. Go back WITH it however ask for the manager and tell him your case. If needed mention small claims court (as a last resort) because by the sounds of it they really did switch your computer out and the fact that it's not working and took a month to repair it.

I'd advise avoiding them altogether and getting someone called that's on terms of a "no fix no fee". That way you know either it's going to get fixed or you're going to be able to hang onto your money and your computer.

Just a note: who did you send this back to exactly? Warranty only applies to the person you bought it from (usually oem like dell etc). Or did the repair company give you a warranty? (which is rather odd)

xxmarymoxx

My brother bought it from some place in cork. He rang them and they sent it back to acer. When I rang acer last week all I was told is that the there was a fault with the motherboard and they had no idea why it was taking so long.

Yet when my brother rang the guy in cork a day later he was able to get it sent back after two days. My brother got a twelve month guarantee when he bought the laptop which he only bought in December. Today I emailed with the problem I was told to restore it to factory settings which I did with no joy. Was also told in email that my warranty was out of date so have no idea what is going on.

ED E

Processor: Intel(R) Celeron(R) CPU 900 @ 2.20GHz, ~2.2GHz
Memory: 440MB RAM

Says it all...:p

wolfric

The out of warranty (if you're convinced it hasn't been that long), might be because it's second hand? Or they bought it in to resell and it was lying there a while before it went out. Try this page and see what it says.
https://customercare.acer-euro.com/customercare/CaseStatus.aspx

Did you pay the guy in cork? I assume you sent it to him who forwarded it to acer?

xxmarymoxx

I didn't pay him he never asked for money and wouldn't have got any if he did:) My brother will be going to cork again tomorrow so will send it back and ask for a refund or a replacement. Thank you for all the replies they have been very helpful.

Will try that link now.

xxmarymoxx

Lethal_Bullet wrote: »

Processor: Intel(R) Celeron(R) CPU 900 @ 2.20GHz, ~2.2GHz
Memory: 440MB RAM

Says it all...:p

Thats all double dutch to me but I take it that its not looking good