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Irish broadband/imagine - support

  • 06-05-2010 10:50pm
    #1
    Lmao_Man
    Registered Users, Registered Users 2 Posts: 605 ✭✭✭


    Hello,

    right,I've been with Irish broadband for years(now imagine).I emailed them about a month ago explaining that I'm too happy about my speeds for what I'm paying.

    My average is :

    1.8mb/s DL
    1.4mb/s UL

    I asked them to see if they could make it abit faster,and after around 3 emails asking for more details,they finally said they will look into it soon.

    That was around a month ago and got no reply.So I emailed them again last week saying what's the story,got a reply asking for my address so I replies,and haven't heard anything since.

    I emailed them today with 1 sentence,basically saying are you ever going to reply.

    So,has anyone had any help from these through email ? We have called them about other things in the past and were very helpful,but it's user my parents names and they probs won't know too much about upload/dl etc.plus your on hold for a while and it's not free.

    Wonder if anyone has any good email addresses from imagine that actually help ?

    Thanks


Comments

  • #2
    vshine
    Closed Accounts Posts: 1 ✭vshine


    HI just to share an experience i had with imagine Broadband.
    customer beware.
    i was just charged 99euro cancellation fee for my connection.
    Why did i change.
    the service was poor and the connection was slow.
    i was not informed of this charge.
    i am now back with eircom who gave me a better deal and a free modem.

    Learn from my mistake. avoid Imagine its not worth the trouble


  • #3
    boopolo
    Registered Users, Registered Users 2 Posts: 578 ✭✭✭boopolo


    Lmao_Man wrote: »
    I emailed them about a month ago explaining that I'm too happy about my speeds for what I'm paying.
    I presume you mean 'I'm none too happy' :)

    There is only one thing worse than getting bad service; and that is the service provider ignoring their customer's correspondence :mad:


  • #4
    rolion
    Closed Accounts Posts: 3,362 ✭✭✭rolion


    i have Irish Broadband since 1996.
    one single problem with them,unpaid invoice,service canceled for a month !
    apart of that...3M is 3M up & down !
    not working for them...

    Re email and CSR...always following up with a phone call and i ask for email only for confirmation...i mean,we know that emails are not a guaranteed method of delivering a message ! :)


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