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better business bureau in ireland?

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  • 11-05-2010 10:37pm
    #1
    selene
    Closed Accounts Posts: 13 ✭


    hi, i wonder can anyone help me. im trying to find an independent body to send a complaint about my internet provider to. i have dealt with the company and im not getting a satisfactory response. at the end of the day i am paying for a service im not receiving..... anyone know of anything?


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    #2
    krpc
    Registered Users Posts: 619 ✭✭✭krpc


    selene wrote: »
    hi, i wonder can anyone help me. im trying to find an independent body to send a complaint about my internet provider to. i have dealt with the company and im not getting a satisfactory response. at the end of the day i am paying for a service im not receiving..... anyone know of anything?

    All dependent on the nature of the complaint, there are two avenues to explore.

    Comreg - Commission for Communications Regulation.

    www.askcomreg.ie

    NCA - National Consumer Agency.

    http://www.consumerconnect.ie


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    #3
    selene
    Closed Accounts Posts: 13 ✭selene


    thanks, that really helps :)


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    #4
    krpc
    Registered Users Posts: 619 ✭✭✭krpc


    selene wrote: »
    thanks, that really helps :)

    If you wish to provide some detail on the nature of the complaint against the service provider on this thread, you might receive some feedback - someone might have been through a similar issue before and could help!


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    #5
    mehmeh12
    Closed Accounts Posts: 921 ✭✭✭mehmeh12


    selene wrote: »
    hi, i wonder can anyone help me. im trying to find an independent body to send a complaint about my internet provider to. i have dealt with the company and im not getting a satisfactory response. at the end of the day i am paying for a service im not receiving..... anyone know of anything?

    Ive dealt with cancelling my perlico contract just a few months ago. A few things to know-

    1. Comreg have no legal powers. You might have to email them to get a basic 'you tried' response but otherwise this company is useless.

    2. the national consumer agency of ireland when i wrote to them referred me to comreg. Again no help.

    The small claims court actually worked for me-within a month of applying i was able to rid myself of said perlico contract.

    Hopefully some of this info will help.


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    #6
    MunsterCycling
    Registered Users Posts: 4,864 ✭✭✭MunsterCycling


    The entity which you seek does not exist in this country, that would mean accountability.


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