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UPC Modem Question

  • 12-05-2010 6:29pm
    #1
    jleavy046
    Closed Accounts Posts: 155 ✭✭


    Hi Folks,
    I'm having losts of packet loss and general intermittent loss of service. UPC say there might be a line fault or something.

    Can I ask, the below numbers - do they look good/bad/indifferent?

    Snyone got any experience of UPC's network Support team? I'm close to the "digital hub", D8.

    Joe

    Name
    Cisco EPC2203

    Hardware Version
    1.1

    Receive Power Level
    2.4 dBmV
    Transmit Power Level
    51.5 dBmV

    Cable Modem Status
    Operational

    Vendor
    Cisco

    Boot Revision
    2.1.6lR7


Comments

  • #2
    Interloper
    Registered Users Posts: 15 ✭Interloper


    Packet loss is an indicator of noise, which wont show up in the logs or the status page of the modem. The two power levels quoted are only useful if you know the tolerance levels of the modem itself, so wont really help.

    Next time the service drops check the US / DS / Online lights on the modem. If any of them are flashing or off it indicates an issue with the service itself.

    Don't reboot the modem then call Technical Support, because they're more likely to be able to find where the problem is when the service is down, as opposed to when it's working.


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