Meteor Smart lite plan offering free meteor calls & texts

kmart6

Now see this kinda crap annoys me, I wasn't allowed to that when I tried!

Really seems like Meteor have different procedures in each store which isn't good business!

nicker_s

kmart6 wrote: »

Just talking to Val in CC,

He reccommended signing up to it and then porting an existing number over to the new sim, round about way but at least he was helpful. Shame it wasn't mentioned that I need o sign stuff nd send it back to them before the sim will be sent out!!

Yeah, that's a better way of explaining what i'm doing.

Frankmagnet

kmart6 wrote: »

Just talking to Val in CC,

He reccommended signing up to it and then porting an existing number over to the new sim, round about way but at least he was helpful. Shame it wasn't mentioned that I need o sign stuff nd send it back to them before the sim will be sent out!!

Was this signing up for it online or could he do it in the shop for you?

clancyoo7

clancyoo7 wrote: »

I was an existing customer with meteor prepay and went into the meteor store with a bill and passport and got signed up for the smart lite offer no problems. Only problems for those going on holidays soon is you have to pay 60€ deposit to roam up front

After calling a friend last night discovered after being informed by a customer service rep that I could obtain the offer in store that i was charged for meteor to meteor calls. when I went to call the customer care 1905 number would not connect. The only way i could contact customer service was by sending an email which they promise to reply two days later. Went back to store and staff got onto retention dept and put me on the online plan. What a joke when transferring from prepay to bill pay you cannot contact customer service for two days

Frankmagnet

clancyoo7 wrote: »

After calling a friend last night discovered after being informed by a customer service rep that I could obtain the offer in store that i was charged for meteor to meteor calls. when I went to call the customer care 1905 number would not connect. The only way i could contact customer service was by sending an email which they promise to reply two days later. Went back to store and staff got onto retention dept and put me on the online plan. What a joke when transferring from prepay to bill pay you cannot contact customer service for two days

I called into the store in Longford and they said they couldnt do it in store but the store in Athlone or Mullingar could sign me up for it instore and its no problem coming from PAYG. In Athlone tomorrow so hopefully they can, Dont want to be stung like you Clancy and have to pay for meteor to meteor. Keep us up to date.

clancyoo7

Frankmagnet wrote: »

I called into the store in Longford and they said they couldnt do it in store but the store in Athlone or Mullingar could sign me up for it instore and its no problem coming from PAYG. In Athlone tomorrow so hopefully they can, Dont want to be stung like you Clancy and have to pay for meteor to meteor. Keep us up to date.

Yeah they can offer you bill pay smart lite but not the online offer with meteor to meteor calls, when i said i was told by the customer rep, they contacted the retention dept directly, they stated that it would be sorted later today went into at 12pm and still no change at this stage, and other thing when you sign up you do not get a full 200 minutes they will give you 98 minutes and texts as you are billed on the 10th of each month. done on a pro rata basis

Frankmagnet

clancyoo7 wrote: »

Yeah they can offer you bill pay smart lite but not the online offer with meteor to meteor calls, when i said i was told by the customer rep, they contacted the retention dept directly, they stated that it would be sorted later today went into at 12pm and still no change at this stage, and other thing when you sign up you do not get a full 200 minutes they will give you 98 minutes and texts as you are billed on the 10th of each month. done on a pro rata basis

Do you think its worth trying in store tomorrow so or am I better signing up for a new sim online and trying to port over my 085 number?

clancyoo7

as far as i know when you port you lose your credit so it depends how much you have in the account. I would port over and back so you know for certain 98 minutes is not much when you have other family members on meteor you would fly through it

Frankmagnet

clancyoo7 wrote: »

as far as i know when you port you lose your credit so it depends how much you have in the account. I would port over and back so you know for certain 98 minutes is not much when you have other family members on meteor you would fly through it

Thanks for all the advice Clancy. So I will have to port over to o2 or Voda tomorrow and then port back to meteor and sign up online? My 20e credit has just run out so account empty at the moment.

clancyoo7

Frankmagnet wrote: »

Thanks for all the advice Clancy. So I will have to port over to o2 or Voda tomorrow and then port back to meteor and sign up online? My 20e credit has just run out so account empty at the moment.

Yeah that's it you could sign up online tonight and then port over tomorrow that way done that bit quicker.

fmcattack

Is this over yet??

I'm on Meteor bill pay at moment, 85 a month Thinking of just buying a cheap 02 sim today, signing up with that. An then porting my current number over to the o2 number.

Can I do this??

igor420

I see that the bill pay smart lite is a 1 month contract.
How do you cancel the contract? 1 months notice?

kmart6

Yeah 30 days notice!

looder

Are they still offering this? It's still on the website but the * is saying until 31 May.

fmcattack

It says on there website it is now running untill June 30th

I rang today about it, I am on the Talk Max 85 a month at the moment but i needed that for work. Told them on the phone i wanted the Smart Lite E30 offer on the web or i am cancelling my contract.

She put me through to retention department.

They said they would put me on the Lite E30 with unlimited data plan for free instead of the extra E15 for the next 3 months, she then said i will *probably* be able to continue the free data for the following 3 months.

Anyway i am happy with that, saves me a bit of hassle.

Just taught i would share

nicker_s

I got sorted in the end by porting to vodafone for all of 15 minutes. I signed up as a new customer and when i got the sim went into a store and they told me i had to port over and back, whole thing took about 20 mins.

dave oc

Did you get free calls and texts added in store too??

fmcattack

nicker_s wrote: »

I got sorted in the end by porting to vodafone for all of 15 minutes. I signed up as a new customer and when i got the sim went into a store and they told me i had to port over and back, whole thing took about 20 mins.

when I tried to sign up as a new customer and put all my info in they rang me a day later saying u are an existing meteor customer and you can't get a new sim on a new account.

How did u get away with this? Were u bill pay before?

nicker_s

Dave6195 wrote: »

Did you get free calls and texts added in store too??

Dave, Yes I did, HOWEVER, that's because i had signed up online as a new customer and had the sim sent out to me.

nicker_s

fmcattack wrote: »

when I tried to sign up as a new customer and put all my info in they rang me a day later saying u are an existing meteor customer and you can't get a new sim on a new account.

How did u get away with this? Were u bill pay before?

No, wasn't bill pay, i just told them what i wanted to do and asked them a very simple question - Can I not have another account if I want? The simple questions really stump Meteor.

dave oc

nicker_s wrote: »

Dave, Yes I did, HOWEVER, that's because i had signed up online as a new customer and had the sim sent out to me.

So have you kept your original number from prepay? Just trying to work what you did cause id be interested in doing it. What exactly did you do?

Thanks!

nicker_s

I signed up to the offer online, basically pretending i was a new customer. They sent me out a contract to sign etc. I then got a sim card with a new number for the bill pay offer. I then went and ported over to vodafone, and went into a meteor shop, told them i wanted my old number on the new bill pay account. Thats what worked for me, now i have my old number on the new bill pay account. I think it's a technical thing that they can't switch you over from the pre-pay to bill, that could be just cr@p tho.

kmart6

Technical my hole....they could easily do it they are just being awkward as hell about it!!!!

ronan1001

for those who got put on the plan by speaking to the retention dept., make sure that you check it went through when your new billing cycle starts.

Mine started a few days ago, and they had put me on the new plan but hadn't added the free meteor to meteor calls and texts, which originally only new customers were entitled to. Took a few calls and forum posts to sort it.

Gileadi

ronan1001 wrote: »

for those who got put on the plan by speaking to the retention dept., make sure that you check it went through when your new billing cycle starts.

Mine started a few days ago, and they had put me on the new plan but hadn't added the free meteor to meteor calls and texts, which originally only new customers were entitled to. Took a few calls and forum posts to sort it.

Good advise, the exact same thing happened to me and they havn't sorted it out yet

ronan1001

Gileadi wrote: »

Good advise, the exact same thing happened to me and they havn't sorted it out yet

try the meteor forums, that's where it got fixed for me - my post is in the customer care section

http://forums.meteor.ie/index.php?showtopic=874

looder

nicker_s wrote: »

I signed up to the offer online, basically pretending i was a new customer. They sent me out a contract to sign etc. I then got a sim card with a new number for the bill pay offer. I then went and ported over to vodafone, and went into a meteor shop, told them i wanted my old number on the new bill pay account. Thats what worked for me, now i have my old number on the new bill pay account. I think it's a technical thing that they can't switch you over from the pre-pay to bill, that could be just cr@p tho.

Hi nicker_s,

You've been a great help so far but just one or two ques for you:

*When you were signing up, pretending you were a new customer did choose the option to get a new number or to keep an existing number?

*Did you have any trouble getting them to port your PAYG number onto your bill pay? - did they ask you any questions or what did you tell them?

*I'm presuming it was your PAYG you ported over to Voda yea?

Jev/N

OK I'll clear a lot of questions up as I just signed up to this plan from Meteor PAYG and I kept my original number with no hassle....

Basically, you order a SIM card and select 'new number'.
When it arrives you can ring customer care on 1890 80 85 85 and ask for a MSDIN swap, where they effectively swap your old number onto the new SIM.
It generally takes 24+ hours and you can use the old SIM for the time being and run up your credit until the SIM dies, then the new SIM should carry your old number.

That's about it!

looder

Good man.

Did it take long for the new Sim to come?

Also, Did you not have to port over to Vodafone or o2 to get the free meteor to meteor calls and texts?

kmart6

Requires a €150 deposit according to the phone call I got on Tuesday! Like the way that's not disclosed until after you sign up!

looder

kmart6 wrote: »

Requires a €150 deposit according to the phone call I got on Tuesday! Like the way that's not disclosed until after you sign up!

Serious?

What did you put down for your employment status? if you don't mind me asking.

I heard before Meteor done something similar to someone who put down unemployed (or could have been student).

Jev/N

looder wrote: »

Good man.

Did it take long for the new Sim to come?

Also, Did you not have to port over to Vodafone or o2 to get the free meteor to meteor calls and texts?

The SIM took about 2-3 days from when I sent off the contract, passport copy, proof of address etc. Not sure exactly how long as they got my address wrong on the envelope (but not on the letter inside) so I had to rescue it from the post office!

Didn't have to port to anyone to get the free calls and texts, simply ordered a new number (which had the offer attached) and then pasted my old number onto the new one, keeping all the benefits of the new one

I had originally thought I would port for 24 hrs and then go back to avail of the offer but in the end, a Meteor rep told me to do the above as it had been done before and was fine.

I have to say all the Meteor staff were really helpful and nice.

Jev/N

€150 deposits aren't required; they weren't for me and I'm a student!

That's only if it's a continuous 12 month contract AFAIK, not the 1 month rolling contracts that the Smart Lite plan offers

kmart6

looder wrote: »

Serious?

What did you put down for your employment status? if you don't mind me asking.

I heard before Meteor done something similar to someone who put down unemployed (or could have been student).

Put down I was full time!

Jev/N wrote: »

€150 deposits aren't required; they weren't for me and I'm a student!

That's only if it's a continuous 12 month contract AFAIK, not the 1 month rolling contracts that the Smart Lite plan offers

Well that's clearly not the case since I had to pay it!

Spipov

deposits are often required.

in 2007 i got a 12 month contract and it cost me 300 euros - im a doctor

i went back to payg after it was done.

in 2009 i took the 30 day contract bill pay lite 10 - had to pay 100 euros depost.


i think i argued about this in a thread at the time somewhere.

http://www.boards.ie/vbulletin/showthread.php?t=2055216186

Jev/N

kmart6 wrote: »

Well that's clearly not the case since I had to pay it!

Sorry I should have said taking into account my experience, I don't think they're required, for this contract at least

Haven't a clue why I wasn't asked to put up a deposit?!

Amaru KGB

Hi Folks,

I'm on the bill pay lite at the moment and i was looking into getting the internet add on until I saw this thread.

Would it be best to ring up and ask to switch to the smart lite package to get the 1gb extra or is it down to hard negotiating?

nicker_s

By the way, yes I ported my PAYG Meteor over to Vodafone Prepay, they were then able to port my number to the Bill pay account that had been set up. Does that make sense?

Also I had to pay a 50 euro deposit, which I will get back after 7 Months automatically or if I cancel the account. I'll probably have to drive to Donegal to pick up a cheque made out in Nigerian Dollars to get that back knowing Meteor.

ronan1001

Amaru KGB wrote: »

Hi Folks,

I'm on the bill pay lite at the moment and i was looking into getting the internet add on until I saw this thread.

Would it be best to ring up and ask to switch to the smart lite package to get the 1gb extra or is it down to hard negotiating?

You can switch to the new package no problem, you'll just lose the free calls and texts to meteor unless you negotiate with them.

I was the same as you, I was on bill pay lite and wanted to switch but still keep my free calls/texts. When I first rang I got the 'only available to new customers' spiel.

I said that there was a comparable package with vodafone that I would switch to, followed by 'are you sure meteor can't do anything for me?', which got me through to the retention dept. I kept it polite, but was quite firm in the fact that I would move if I didn't keep the free calls and texts. 5 mins later I had the new plan and still kept the free calls and texts.

Amaru KGB

ronan1001 wrote: »

You can switch to the new package no problem, you'll just lose the free calls and texts to meteor unless you negotiate with them.

I was the same as you, I was on bill pay lite and wanted to switch but still keep my free calls/texts. When I first rang I got the 'only available to new customers' spiel.

I said that there was a comparable package with vodafone that I would switch to, followed by 'are you sure meteor can't do anything for me?', which got me through to the retention dept. I kept it polite, but was quite firm in the fact that I would move if I didn't keep the free calls and texts. 5 mins later I had the new plan and still kept the free calls and texts.

Good man, might give it a go myself.

patrickc

nicker_s wrote: »

By the way, yes I ported my PAYG Meteor over to Vodafone Prepay, they were then able to port my number to the Bill pay account that had been set up. Does that make sense?

Also I had to pay a 50 euro deposit, which I will get back after 7 Months automatically or if I cancel the account. I'll probably have to drive to Donegal to pick up a cheque made out in Nigerian Dollars to get that back knowing Meteor.

i got my 50 deposit back automatically after 6 months, didnt need to contact meteor or anything

bluefirefly

Whats an MSDIN swap? I'm a PAYG customer and I think i'll try your way of getting the new price plan. But when im talking to the meteor people do i just say MDSIN swap?
Like you know you dont really say PAYG, you'd say Pay As You Go to them. Thanks!

Jev/N wrote: »

OK I'll clear a lot of questions up as I just signed up to this plan from Meteor PAYG and I kept my original number with no hassle....

Basically, you order a SIM card and select 'new number'.
When it arrives you can ring customer care on 1890 80 85 85 and ask for a MSDIN swap, where they effectively swap your old number onto the new SIM.
It generally takes 24+ hours and you can use the old SIM for the time being and run up your credit until the SIM dies, then the new SIM should carry your old number.

That's about it!

MarkJD

Hmm interesting people politely threatended to leave then got put on the new plan.

Iv been a PAYG customer since i had a mobile phone and since meteor came about. Switched the the Lite package of €30.00 a month. and i fight im going over the 200 texts, i was getting by fine with €20.00 a month on credit but only wanted to pay the extra 10.00 due to me having an iPhone the data plan was perfect.

So if i ring up and explain that i am considering leaving the meteor network to join another network that offer a more suitable plan? Will they offer the new package to me or just say see you later? lol

Spipov

funnily enough. i was on the bill pay smart 10 euro and i think i had 60 minutes calls and 60 texts free.

i said i wanted to go to pay as you go, and guess what they offered me, 10 euro bill pay smart lite with 50 minutes and 50 texts, no data.

lady was pretty insistent. i wondered if i had heard correctly.oh well.

bye bye meteor in 30 days and hello 3 pay as you go

SUNGSAM

MarkJD wrote: »

Hmm interesting people politely threatended to leave then got put on the new plan.

Iv been a PAYG customer since i had a mobile phone and since meteor came about. Switched the the Lite package of €30.00 a month. and i fight im going over the 200 texts, i was getting by fine with €20.00 a month on credit but only wanted to pay the extra 10.00 due to me having an iPhone the data plan was perfect.

So if i ring up and explain that i am considering leaving the meteor network to join another network that offer a more suitable plan? Will they offer the new package to me or just say see you later? lol

If you only have a problem sending texts you should download the Eirtext App, it allows you to use your online texts from your Iphone. My girlfriend finds the app great.

WeleaseWoderick

I signed up for this offer last week online. When Meteor sent out the sim card, I went to a Meteor Store and asked them to transfer my original number (I was already a Meteor PAYG customer) onto the new sim card. There was no mention of having to change networks or that the offer was for only new customers.

Anyways, I was told by the girl in the shop that it would take 24 hours for the number to switch over. After 2 days, there was no sign of this happening so I rang Customer Care. They put through the instruction again to transfer over my old number and within a couple of hours it was done.

Just to make sure that I was getting my free meteor to meteor texts and calls, I checked my call history online and I have not been charged for any of them.

MarkJD

Well i rang Meteor and gave the speil about considering joining another network. As mentioned they immediately put me through to the dept to sort it out. The only thing they would offer me is the Free Meteor > Meteor calls & texts if i agreed to stay on the Smart Lite Package (30) for 6 months. Normally that package isnt a contract deal and you can leave it whenever you want.

I agreed to it as i figured i would be on the package for the forseeable future.

Maybe they have caught on and only offering this now?

ciarraioch1

I rang meteor last week and the customer service rep didn't know about the free calls and texts offer. He tried to switch me to the €10 bill pay lite offer, then I explained I wanted €30 smart lite plan. Ended up explaining that the offer was online only when he tried to send me into a store. Eventually I asked to be put through to retentions dept who said that the offer was for new customers only, and the free calls and texts could be added for €10 extra per month.

No luck!

What can I do now?!

MarkJD

Just establish that you will definately be leaving the Meteor service if there is nothing they can do!

Just state that in lieu of you last few bills you have noticed that you are using more than 200 texts and this is not ideal as you didnt have this problem buying only 20euro credit a month(if you where on PAYG recently) Say a friend mentioned a new Vodafone offer that is very similar but offers more that you will have to consider that. They will either say well good luck to you or offer you something similar to me.

wireless101

Hey guys

PAYG customer here wanting to avail. Jyust wondering how I could combine switching over and getting a smartphone (HTC Desire) at the bill pay price?