Problems with BT/Vodafone in Swords

Paddyo

Hi

Is anyone else having problems with BT/Vodafone in the swords area.

Synching ok - but cannot login/connect

Stopped workng about 11pm last night

Paddyo

Tis I

Yep, in Navan and have no broadband since about 11p.m. last night. Is it an area issue???

Paddyo

Just been told by Vodafone to change my username and password to vodafone@vodafone.ie and broadband respectively

Not at home at the moment - will try it later

Paddyo

clubcrown

Paddyo wrote: »

Just been told by Vodafone to change my username and password to vodafone@vodafone.ie and broadband respectively

Not at home at the moment - will try it later

Paddyo

Why on earth would you need to do that? Bizarre.

Same problems in Clonsilla since 12 midnight last night. Random disconnects for the last 3 weeks actually.

Time for a change, never had a problem with BT until they switched to Vodafone.

Maybe related to this: http://www.boards.ie/vbulletin/showthread.php?t=2055909732

Shane O' Malley

Having the same problem with BT 24Mb in Blanchardstown.

Anyone got a response from Support yet?

Shane

clubcrown

Shane O' Malley wrote: »

Having the same problem with BT 24Mb in Blanchardstown.

Anyone got a response from Support yet?

Shane

Slightly off topic, but, where exactly in Blanch are you? I'm curious, as I'm in Clonsilla village and seem to be on the main blanch exchange, which has been a disaster for the last 2-3 weeks for me

Shane O' Malley

I am the other side of N3 (Warrenstown). I am on the 24Mb package so using unbundled equipment in the Quinn building across from exchange.

Only noticed the problem this morning.

Shane

wes

Having intermittent issues. Will have net access for a little while, then it will disconnect, and reconnect again later. While, disconnected I am not getting a WAN ip address. Been happening the last couple of days, and it has happened for a day or 2 before.

Never had these kind of issue with BT. I am seriously considering moving, due to the truly terrible level or service.

**EDIT**
Just to add in Dublin 8.

clubcrown

The technical support line has a new message - they are currently experiencing difficulties in the 01 and 046 areas and are working on them.

Can't get through to an actual person at all.

Shane O' Malley

Symptoms above are exactly what i am having.

Very strange.

Shane O' Malley

clubcrown wrote: »

The technical support line has a new message - they are currently experiencing difficulties in the 01 and 046 areas and are working on them.

Can't get through to an actual person at all.

Cheers for that. At least we know something is happening.

clubcrown

Shane O' Malley wrote: »

Symptoms above are exactly what i am having.

Very strange.

Me also, to the letter. Started at 12 midnight last night.

Time to give UPC a ring methinks. Never had a single problem with BT, but since the switchover its rubbish.

Shane O' Malley

Would think about UPC but don't want their TV. Love the Sky+ system and UPC version is too awkward.

miftha

not sure if this applies to all or just 24mbit LLU (I'm in Swords)

They told me they made changes to the configuration and need to use a new username and password

user: homephone no including area code(with no leading zero)@vodafone.ie
pass: broadband

so if home number is 012233445 username is, 12233445@vodafone.ie

I am back up and runnnig for now!!

Shane O' Malley

miftha wrote: »

not sure if this applies to all or just 24mbit LLU (I'm in Swords)

They told me they made changes to the configuration and need to use a new username and password

user: homephone no including area code(with no leading zero)@vodafone.ie
pass: broadband

so if home number is 012233445 username is, 12233445@vodafone.ie

I am back up and runnnig for now!!

That did it for me.

What a pack of idiots for making the changes and not telling anyone.

Got to be a contender for "Shoot yourself in the foot" award of the year.

clubcrown

Shane O' Malley wrote: »

Would think about UPC but don't want their TV. Love the Sky+ system and UPC version is too awkward.

yeah, but you dont need to take the TV package anymore - theres a BB and home phone pack, 5, 8 or 30MB. So you could switch and still keep Sky.

Paddyo

We are back up and running again.

Changed username and password also, but did not need to use our phone number - just used vodafone@vodafone.ie

Lets see how long we last


We are on the 24mbit package also but can only get 6 because of the lines.


Paddyo

Shane O' Malley

clubcrown wrote: »

yeah, but you dont need to take the TV package anymore - theres a BB and home phone pack, 5, 8 or 30MB. So you could switch and still keep Sky.

Yes, but deal not nearly so good.

It would be €50 a month for 15Mb BB Plus phone similar to what i have with Voda.

Will have to think about it though.

miftha

Shane O' Malley wrote: »

That did it for me.

What a pack of idiots for making the changes and not telling anyone.

Got to be a contender for "Shoot yourself in the foot" award of the year.

Couldn't agree more, useless shower. Plus their prices are not better for me, costing more so opened a complaint with COMREG/Vodafone, taking for ever with Vodafone to respond. So UPC will be getting my business as soon as I can switch!

wes

Oh wow, that is really bad, changing log in information, and not telling the customer. In full agreement with those above, that doing that was really stupid.

Not at home right now, but will try it, when I get home, and hopefully that will sort out my issue.

Shane O' Malley

Shane O' Malley wrote: »

Yes, but deal not nearly so good.

It would be €50 a month for 15Mb BB Plus phone similar to what i have with Voda.

Will have to think about it though.

Just seen that those prices are for when adding BB to existing TV customers. Otherwise an €7.75 surcharge applies.

clubcrown

Paddyo wrote: »

We are back up and running again.

Changed username and password also, but did not need to use our phone number - just used vodafone@vodafone.ie

Lets see how long we last


We are on the 24mbit package also but can only get 6 because of the lines.


Paddyo

Just got back online as well - used phonenumber@vodafone.ie .

Pretty unbelievable cock-up.

Shane O' Malley

Do we know if this is just on the 24Mb package.

Anyone on another package had the fix work for them?

clubcrown

Shane O' Malley wrote: »

Do we know if this is just on the 24Mb package.

Anyone on another package had the fix work for them?

I'm on 8MB, not 24.

Shane O' Malley

clubcrown wrote: »

I'm on 8MB, not 24.

Unbelievable. This is a story worthy of the One O' Clock news

Lots of friends and family on BT/Voda. Better get the word out.

karltimber

new user & password work in navan for now.

had to use phone number

thx

k

Qwikpix

Navan went down around 11pm last night. Back on now. I had to use new password - myphonenumber@

Despite the change to Vodafone, I was left on an ESAT server. The new password has put me on a Vodafone server.

Speed is still what I usually get:

Cocoon

clubcrown wrote: »

Just got back online as well - used phonenumber@vodafone.ie .

Pretty unbelievable cock-up.

Got back online too, Thanks for the info.

branners69

miftha wrote: »

Couldn't agree more, useless shower. Plus their prices are not better for me, costing more so opened a complaint with COMREG/Vodafone, taking for ever with Vodafone to respond. So UPC will be getting my business as soon as I can switch!

I lodged a complaint with Comreg at the start of the month because as an ex-BT customer I cant get the same packages as Vodafone customers. 7mb package with calls is €52, for ex-BT customers the same package is €60 + a new 12 months contract. Comreg told me that Vodafone should be in touch, I havent heard squat.

The final straw was this sh1te last night and today, I had to ring them in order to find out I needed to change my login details. What a shower of t0ssers. I have never had such poor product service and customer service from a company in all my life.

I reckon Eircom will have to do me, UPC dont do phone in my area

wes

Got it sorted out using the new username and password. Pretty damn silly of vodafone, for not telling people. Thanks for the help everyone.

hobbit stomper

Gotta love Ireland for screw ups like this