Tralee bt/vodafone problem

paddypowder

Over the past week my broadband has been cutting off.

i have a bt voyager router... status varies from "down" to "handshaking" to "training"

It started cutting off once or twice a day.. now the problem has become more frequent.
today it has cut off every time I've gone online(4 times while signing up to this site)

Heres what I have done so far to solve my problem.

-router reset
-firmware update
-change of all cables and filters

nothing worked

i have also run the diagnostics test on the router
"ping default gateway" fails everytime.. even though im on the net
the rest pass

Is anyone else suffering like me?
any suggestions?

Mister Robinson

Do you still have you're old user name and password to connect to the isp, that was provided by BT?

If so try this,

User: "Vodafone@vodafone.com" or ".net"
PW: "broadband"

Other wise ring Voda if all else fails.

paddypowder

just tried vodafone@vodafone.com

same problem

trying "phonenumber"@vodafone.com now
fingers crossed

i have a feeling a change of providers will be my best option

buzzthewire

Vodafone have made changes on their network over the last week or so as a result of migrating those BT customers with static IP Addresses to their network. One of the symptons of this is that anyone with a Voyager router is experiencing multiple disconnects and the voyager won't auto reconnect. Ring tech support and get them to send you out a new modem and your problem should be solved.

Mister Robinson

Did you try vodafone@vodafone.net as well? They told me to try both when I had a problem and the .com didn't work.

Apart from that make sure you're VPI and VCI are correct and that the encapsulation is PPPoE although not sure if everyones is PPPoE

Or as buzz said, Ring voda for a new one

paddypowder

rang vodafone today
took me on a step by step to make sure vpi/vci were all correct

told me to enter

"phnumber"@vodafone.ie

the problem remained

rang them back 20 mins later
spoke to an agrivated tech... he told me I should wait half an hour for "system to reconfigure"

problem persisted

i turned off router
turned it back on a few hours later... its been on now for 30mins and i havn't had a disconnect yet(wow).

thanks for help guys