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Amazon; faulty electrical item

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  • 17-05-2010 9:16pm
    #1
    Madame Razz
    Closed Accounts Posts: 13,252 ✭✭✭✭


    I bought something off Amazon in March; only been used a handful of times but now doesn't work. I sent them an email about the issue. Can anybody advise about what to do/say next?


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    #2
    dudara
    Registered Users Posts: 33,518 ✭✭✭✭dudara


    When did you send them the email, and have they responded?

    Amazon have a decent reputation, I'd be pretty sure that they will arrange an RMA (Return Materials Authorisation) for you.


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    #3
    Madame Razz
    Closed Accounts Posts: 13,252 ✭✭✭✭Madame Razz


    dudara wrote: »
    When did you send them the email, and have they responded?

    Amazon have a decent reputation, I'd be pretty sure that they will arrange an RMA (Return Materials Authorisation) for you.

    They responded but they say that I should contact the manufacturer directly. Surely as I bought it from them they should be handling it as my contract as the buyer is with them the seller??

    I made this point to them in my reply email.

    I've never had an issue with faulty goods online before so I don't quite know how it works tbh:o


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    #4
    dudara
    Registered Users Posts: 33,518 ✭✭✭✭dudara


    That's an unusual response from them - the retailer is who you have a contract with, not the manufacturer.

    Although with some items (i.e. Apple), it is sometimes more efficient to deal with the manufacturer. Do you mind if I ask what is the item in question.


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    #5
    Madame Razz
    Closed Accounts Posts: 13,252 ✭✭✭✭Madame Razz


    It's a portable speaker set.


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    #6
    Madame Razz
    Closed Accounts Posts: 13,252 ✭✭✭✭Madame Razz


    Just heard back from them again following my email reply last night. I'm being sent a replacement free of charge and am to return the old one to them with them covering the cost of same also. Win:D


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    #7
    dudara
    Registered Users Posts: 33,518 ✭✭✭✭dudara


    Fair play to Amazon - that's a response from them


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