Airtricity now supplying gas

loyatemu

Flogas will bill you monthly for gas and will spread your payments out so you are paying the same amount every month, which IMO is great (I get paid monthly, I like having consistent bills every month).

Airtricity used to do the same thing for electricity customers but they're not offering it to new customers any more.

pat1981

Not sure about the cooling off period, is 7 days btw. As your an existing customer bit of a grey area, at least that was the advice I received.
Another option that worked for me, when you entered into this one year contract did they explain the standing charge was higher, if not then you were miss sold a product and that would be grounds to cancel without penalty. Calls are recorded so I guess it depends on what was said.

pat1981

Sorry just realized you were a new customer, but this may be of help to someone that was in a similar situation that I was in.

tronman

pat1981 wrote: »

Sorry just realized you were a new customer, but this may be of help to someone that was in a similar situation that I was in.

Ok thanks mate. So the standing charge is higher than BG? I intend to call them on Monday telling them to cancel the order because I didn't realise they well billed together and can't stagger them, and because I didn't realise the standing charge is higher.

eddiem74

angel01 wrote: »

What saving is it if you only have Electricity with Bord Gais, at the moment, I have Gas & Electricity with Bord Gais, I am not sure if its worth moving the gas..

I had BG for both also, and now have BG for Electricity and am Switching to Flogas 15% for Gas. See these links for help:

Cheapest Electricity

Cheapest Gas

Cheapest Gas & Electricity

Your need to consider your usage which will be different for everyone, and then decide, but bottom line seems to be you should not be with ESB for Electricity and BG for Gas.

iMADEtheBBC

Has anyone here switched from Bord Gais to Airtricity when they have a credit with Bord Gais ?

(I'm on a balanced payment plan with BG which means that I overpay in the summer building up credit for the winter).

How is the credit refunded and does it require a lot of following up with Bord Gais?

whowantstwoknow

Dont have an answer, but I guess its best to ask Bord Gais to be totally sure of how this gets handled?

W.

boombang

iMADEtheBBC wrote: »

Has anyone here switched from Bord Gais to Airtricity when they have a credit with Bord Gais ?

(I'm on a balanced payment plan with BG which means that I overpay in the summer building up credit for the winter).

How is the credit refunded and does it require a lot of following up with Bord Gais?

I had problems switching from Board Gais, they had overcharged me on my last bill, but claimed I was no longer a customer of theirs so they couldn't refund me. Was quite frustrating and I lost about €30 in the end, just gave up after a while...

Would advise you to be all even before moving to avoid problems.

lizzyxox08

Hi iMADEtheBBC,

The credit does not automatically switch over from Bord Gais to Airtricity!
Ring Bord Gais before you make any decisions!!!!

TheBouldNaoise

iMADEtheBBC wrote: »

Has anyone here switched from Bord Gais to Airtricity when they have a credit with Bord Gais ?

(I'm on a balanced payment plan with BG which means that I overpay in the summer building up credit for the winter).

How is the credit refunded and does it require a lot of following up with Bord Gais?

Switched from BG to Airtricity with a credit on our BG account. It took a long time for BG to sort out the credit but they paid up 4 months later. No complaints there.

Airtricity is a different story - blinding incompetence. Don't read the meters on time, don't send bills, don't communicate when there is an metering issue and drop a massive utility bill on you.

Be VERY careful before moving to Airtricity! We're moving off Airtricity as quick as we can.

dubrov

Airtricity don't read the meters. ESB Networks do, no matter which supplier you are with.

You can also take a meter reading yourself if you like

TheBouldNaoise

dubrov wrote: »

Airtricity don't read the meters. ESB Networks do, no matter which supplier you are with.

You can also take a meter reading yourself if you like

We've both gas and electricity with Airtricity. They messed up with both. Total incompetence.

Terrible service. Not to be recommended.

gally74

I find airtricity very good no issues

nollag007

I've been with Airtricity for over a year and found them quite good and haven't had any issues yet. (Maybe I'm lucky?)

Anyway I find them better to deal with than ESB were and prefer to check bills submit readings etc online.

sendit

Pirelli is just looked at Airtricity's website and they now take every kind of payment not just DD

melekalikimaka

TheBouldNaoise wrote: »

We've both gas and electricity with Airtricity. They messed up with both. Total incompetence.

Terrible service. Not to be recommended.

bord gais reads the gas, esb the electricity, the issue is not with them, you could easily give actual reads when ever you wish, depending on the supplier to come to your house and take a read isnt very proactive

thesphinx

Airtricity is a disater, I moved both electricity and gas to them last November, haven't had a problem with the electritiy, but the gas is a different strory, to date I haven't recieved a bill for Gas usage, they didn't notify me that there was an issue, I have rang them several times, every time I ring I get a different cock and bull story, they DO NOT ring you back as they say they do. Never seen sunch incomptence in all my life, it is part of there terms and conditions to supply a bi monthy bill, they are not fullfilling there duties. I have notied the regulator with this regard, as soon as I get my first bill I am moving gas to flogas and electricity to bord gais...

You are warned folk avoid, avoid avoid....

gebbel

I am with Airtricity for 6 months for Electricity and Gas. No problems. Lower bills than before. I submit my own readings. Delighted I moved to them.

eddiem74

eddiem74 wrote: »

I had BG for both also, and now have BG for Electricity and am Switching to Flogas 15% for Gas. See these links for help:

Cheapest Electricity

Cheapest Gas

Cheapest Gas & Electricity

Your need to consider your usage which will be different for everyone, and then decide, but bottom line seems to be you should not be with ESB for Electricity and BG for Gas.

FYI, Links to comparisons updated again on Feb 19th.

JoeySully

thesphinx wrote: »

Airtricity is a disater, I moved both electricity and gas to them last November, haven't had a problem with the electritiy, but the gas is a different strory, to date I haven't recieved a bill for Gas usage, they didn't notify me that there was an issue, I have rang them several times, every time I ring I get a different cock and bull story, they DO NOT ring you back as they say they do. Never seen sunch incomptence in all my life, it is part of there terms and conditions to supply a bi monthy bill, they are not fullfilling there duties. I have notied the regulator with this regard, as soon as I get my first bill I am moving gas to flogas and electricity to bord gais...

You are warned folk avoid, avoid avoid....

I had the exact same problem. Just noticed on the last bill that there was no mention of GAS. Rang them up and they said some crap about the bad weather keeping them from reading the meter. But I know already that they dont read them, thats Bord Gais that does that.


Anyway they issued a bill for 380€ a few days later with the meter reading i gave them and arranged to break up the payment over a few months.

Not really happy about, They could have just rang me.

After waiting for 5 mins on the phone I asked them to ring me back because I would run out of credit (im billpay though ) they rang me back straight away.

mrquiteaguy

I too havent received my Nov-Jan 11 Gas Bill.
Now i know why.

Cheers JoeyScully for your detailed explanation.
I will get on to them in the morning.

Mr Magners

melekalikimaka wrote: »

bord gais reads the gas, esb the electricity, the issue is not with them, you could easily give actual reads when ever you wish, depending on the supplier to come to your house and take a read isnt very proactive

This is where I take issue with them.

The send their greens dragons door to door trying to sell you a service with the sales pitch that your service will not change in any way. As far as I'm concerned, it's a fundamental difference in service if the responsibility has been handed to me for the submission of meter readings.

I asked the question of their customer service team "what happens if I forget to submit a reading" and it's tough, basically. Bord Gais will eventually get around totake a reading and then you'll get a bill.

Bord Gais and ESB have read meters for years without expecting the customer to do it for them.

melekalikimaka

Mr Magners wrote: »

This is where I take issue with them.

The send their greens dragons door to door trying to sell you a service with the sales pitch that your service will not change in any way. As far as I'm concerned, it's a fundamental difference in service if the responsibility has been handed to me for the submission of meter readings.

I asked the question of their customer service team "what happens if I forget to submit a reading" and it's tough, basically. Bord Gais will eventually get around totake a reading and then you'll get a bill.

Bord Gais and ESB have read meters for years without expecting the customer to do it for them.

you get a estimate for your bill if you do not submit, once you recieve your bill and you feel that the estimate is incorrect, you have the opportunity to read yourself and submit it to them over the phone and adjustments can be made there and then. esb and bord gais still provide the same reading service to you, so I don't see the issue. Also the 'green dragons' aren't 'airtricity employees' exactly, they are a subcontracted firm, but they are a whole different issue

Scruff

havent received a gas bill either. me thinks i will manage my own repayment plan for the huge bill i am due by reading my own meter by submitting a lower reading for the next few months to spread the cost. If they cant be bothered to at least send monthly estimates like bord gais did then fook em.

Mr Magners

melekalikimaka wrote: »

you get a estimate for your bill if you do not submit, once you recieve your bill and you feel that the estimate is incorrect, you have the opportunity to read yourself and submit it to them over the phone and adjustments can be made there and then. esb and bord gais still provide the same reading service to you, so I don't see the issue. Also the 'green dragons' aren't 'airtricity employees' exactly, they are a subcontracted firm, but they are a whole different issue

You're incorrect when it comes to the gas bill. The electricity bill is different and they will use an estimated reading.

I've had war with their customer service over this. I signed to them at the end of June last year. No gas bill received by the end of October so I phoned them and they told me that I had to submit my own readings. Apparently they don't have the facility to estimate gas consumption (ESB provide them with estimates and actual readings for electricity, BG only provide actual readings 3 times per year)

I'm currently waiting on a gas bill for most of Nov, Dec, Jan & Feb because I failed to act on a text they sent me on Christmas Day!! to provide a reading. I submitted a meter reading online 2 weeks ago and phoned them yesterday wondering where my bill is and they said no action was taken on the reading submitted and he didn't know why!!

The solution is to leave them or submit a gas reading every month or two as you require but make sure you tell them you want a bill generated using the reading submitted.

With regard to the sales team I know they're not direct em,ployees and to be honest I had no problem with them, unlike a lot of others.

Mr Magners

Scruff wrote: »

havent received a gas bill either. me thinks i will manage my own repayment plan for the huge bill i am due by reading my own meter by submitting a lower reading for the next few months to spread the cost. If they cant be bothered to at least send monthly estimates like bord gais did then fook em.

That's all well and good until Bord Gais read your meter and provide the detail to Airtricity and you'll get caught for it anyway.

Scruff

Mr Magners wrote: »

That's all well and good until Bord Gais read your meter and provide the detail to Airtricity and you'll get caught for it anyway.

its not about getting caught or dodging payment. its about spreading it out myself without having to interact with their Customer (lack of)Services. If i get "caught" in 2 or 3 months time i will at least have had that length of time to spread the cost over. its been 4 months with out a bill so far.

Mr Magners

Scruff wrote: »

its not about getting caught or dodging payment. its about spreading it out myself without having to interact with their Customer (lack of)Services. If i get "caught" in 2 or 3 months time i will at least have had that length of time to spread the cost over. its been 4 months with out a bill so far.

Yeah sorry, poor choice of words on my part, I didn't mean to imply any wrongdoing on your part.

What I meant is that you have no way of knowing when BG will turn up to read the meter it could be tomorrow or a further 2 months away.

thesphinx

Eventually I got a response from the Complaints department, I was told that the reading was more then a week away form when the bill was issued so they could not use that reading to generate a bill. I then asked them then why coulddn't they estimate the bill, i was told they couldn't. I don't have access to my meter box, I have requested a key from airtricity and I was told that there was an issue with BG system. I was told when I switched over that my meter would be read in the same way, i was told that customer readings was optional, now I am told that meter readings are cumpolsury. I asked them to terminate my contract as I was moving to another supplier, I was told I couldn't as there was an early exit fee, i told them that they defaulted on there contract to provide a bill every 2 months (as detailed in there customer charter) and because of this I want the contract terminated with no fee. I am waiting a response from the manager, I also am in contact with the regulator, my advice is every one do the same, people can't do this and get away with it

JoeySully

yeah i made the same demand as they had broken the contracted agreement. By the next phone call I had calmed down a bit though and just decided to get on with it.

thesphinx

I got somewhere today, was actually speaking to a nice guy in the complaints departmen, he appeared to be very helpful, and explaind thge resaon for the mess up, and they admitted that yes it was the there fault. Thats all I kinda wanted, for them to admit that they were worng and hopefully make sure it will be rectifed in the future so this won't contine. I now have an oppertunity to exit out of the contrat without a panalty because they messed up. I might give them until the next bill to see how they fair out, I don't want the hassle of changing again... but guys if you have a problem keep at it to get the issue resolved

melekalikimaka

Mr Magners wrote: »

You're incorrect when it comes to the gas bill. The electricity bill is different and they will use an estimated reading.

I've had war with their customer service over this. I signed to them at the end of June last year. No gas bill received by the end of October so I phoned them and they told me that I had to submit my own readings. Apparently they don't have the facility to estimate gas consumption (ESB provide them with estimates and actual readings for electricity, BG only provide actual readings 3 times per year)

I'm currently waiting on a gas bill for most of Nov, Dec, Jan & Feb because I failed to act on a text they sent me on Christmas Day!! to provide a reading. I submitted a meter reading online 2 weeks ago and phoned them yesterday wondering where my bill is and they said no action was taken on the reading submitted and he didn't know why!!

The solution is to leave them or submit a gas reading every month or two as you require but make sure you tell them you want a bill generated using the reading submitted.

With regard to the sales team I know they're not direct em,ployees and to be honest I had no problem with them, unlike a lot of others.

sorry yes your correct, bord gais and their system make it almost impossible to estimate readings. you do need to submit, also due to a safety issue with excessive consumption, some gas accounts have been stopped for fear of incorrect reads from either the customer or the system, where high consumption might incorrectly be billed, unfortunately due to bad winter, some customers exeeded this and bill was stopped, and are getting fixed asap. the customer service should have known why. you do now now

Jemmy

Is it so hard to keep an eye on your bills, it's easy enough for the rest of us!

JoeySully wrote: »

After waiting for 5 mins on the phone I asked them to ring me back because I would run out of credit (im billpay though ) they rang me back straight away.

It's a flat rate low call number! :rolleyes:

JoeySully

Jemmy wrote: »

It's a flat rate low call number! :rolleyes:

So it is :rolleyes:

Mr Magners

Jemmy wrote: »

Is it so hard to keep an eye on your bills, it's easy enough for the rest of us!

Just wondering who that's directed towards?

Of course it's easy to keep an eye on your bills but in order to do that you'd need to be getting bills in the first place which, it seems, several people have not been because of Airtricity's meter reading (non)system.

This is something which is not mentioned when signing up to their service and it should be.

Scruff

Mr Magners wrote: »

Yeah sorry, poor choice of words on my part, I didn't mean to imply any wrongdoing on your part.

What I meant is that you have no way of knowing when BG will turn up to read the meter it could be tomorrow or a further 2 months away.

Checked online last night and it turns out it was read at the end of January and they created a new bill last friday :rolleyes: but they got my address arse ways so havent received the paper bill. Which is odd seeing as how they had the address right on the welcome letters...
So have the huge bill to payoff in one go. Its actually not as huge as i was expecting, well the gas part anyway. I am surprised at how high my electricity bill is though. Its not like I had the house covered in garish christmas light for a month...

melekalikimaka

Scruff wrote: »

Checked online last night and it turns out it was read at the end of January and they created a new bill last friday :rolleyes: but they got my address arse ways so havent received the paper bill. Which is odd seeing as how they had the address right on the welcome letters...
So have the huge bill to payoff in one go. Its actually not as huge as i was expecting, well the gas part anyway. I am surprised at how high my electricity bill is though. Its not like I had the house covered in garish christmas light for a month...

you wont have to pay it off in one go, due to the delay they will happily offer a payment plan to pay off the bill in sections ontop of your regular bill, if the gas was quite high you will likely get a phone call regarding this in the near future, if not I would call customer service

lizzyxox08

Ogham wrote: »

lizzyxox08 - Do you work for them?

As mentioned earlier - that 6% Electricity discount is on current ESB rates - and is a fixed price for the year even if ESB prices drop. (ESB is likely to be deregulated during the next 12 months - if they are - prices will fall)
Also (if you do work for them) can you confirm that the standing charge for gas on this "special" offer is higher than the charge for all other gas providers?

Sorri for taking so long to reply to this, i didnt realise you had replied. Yeah i did work on behalf of them but i have since left, so i wouldnt know much about the way the prices went with them.. as far as i kno they are still doing the 20% Gas deal arent they, although a lot of ppl in kno have had awful trouble with them, my own family included.. not getting an elec or gas bill for 4 months and then to be landed with one for like nearly 500 euro !! its crazy, personally i think people are better off staying with ESB or Bg

Fishy1

So now that ESB are supplying electricity & gas, who's cheaper? Am presently with Airtricity, getting both electricity & gas, paying by direct debit & getting online billing.
Anyone? I've looked at the ESB website, but needless to say there's no easy way to figure out if it's worth my while making the move.

bogman

Im sure I remember Airtricity 12 months or so ago saying they would match the ESB if they announced price cuts in the future, if this is not the case im reverting back to the ESB

Nollog

Fishy1 wrote: »

So now that ESB are supplying electricity & gas, who's cheaper? Am presently with Airtricity, getting both electricity & gas, paying by direct debit & getting online billing.
Anyone? I've looked at the ESB website, but needless to say there's no easy way to figure out if it's worth my while making the move.

ESB-EI:
13.724 c/kWh (Supersaver rate with direct debit and online billing)
Airtricity:
13.93 c/kWh (Supersaver rate with direct debit and online billing)

Electricity alone is slightly cheaper with EI, their electricity standing charge is cheaper too.

ESB-EI:
13.286 c/kWh (duelfuel rate with direct debit and online billing)
4.19522 Gas
Airtricity:
14.40 c/kWh (duelfuel rate with direct debit and online billing)
4.02 Gas

That's like for like - no contract, online bill, direct debit etc.
Airtricity has one with more discounts but you're stuck for a few months with them.

Standing charges:
ESB-EI:
Elec 28.60/38.14
Gas 18.66
Airtricity:
Elec 32.35/41.88
Gas 22.39
I think those are per day, and cent.

worded

Airtricity are a scotish company?
They are a nightmare to deal with Ive heard.

melekalikimaka

worded wrote: »

Airtricity are a scotish company?
They are a nightmare to deal with Ive heard.

no they are irish

Nollog

I thought they were Welsh.

lizzyxox08

The are part- owned by a company called Scottish and Sounthern as far as i Know!

BionicRasher

Fishy1 wrote: »

So now that ESB are supplying electricity & gas, who's cheaper? Am presently with Airtricity, getting both electricity & gas, paying by direct debit & getting online billing.
Anyone? I've looked at the ESB website, but needless to say there's no easy way to figure out if it's worth my while making the move.

Have you tried www.bonkers.ie - Not sure if the site is updated but it should help

Maybe the other providers will drop prices in the coming weeks also to try to compete so I am going to wait a little while before I switch from Bord Gais

number_1

lizzyxox08 wrote: »

The are part- owned by a company called Scottish and Sounthern as far as i Know!

There's no part about it, they are fully owned by Scottish and Southern Energy. When SSE bought Airtricity a number of years ago, they retained the "Airtricity" brand for their customer supply business in Ireland and for the maintenance of public street lights. The bit of the company which builds, owns and operates renewable energy farms was assimilated into SSE and was rebranded as SSE Renewables - http://www.sserenewables.com/.

Benny_Cake

I signed up for electricity and gas with Airtricity last Autumn. There has been no particular issue with the electricity bill, but the gas..I got an estimated bill for the period to mid-October in December. I thought it might just be their billing cycle, but when February came around and the electricity bill came without any sign of a gas bill I began to worry so I rang them. First they said that they don't take meter readings, Bord Gais Networks do, and if BGN didn't take one that wasn't Airtricity's responsibility, then they told me about taking the meter reading myself,which I did. Finally today a gas bill arrives, for the period from October to December! To make things interesting they included a letter apologising for "the higher than expected bill" which was caused by "an inadvertant delay in processing your bill". Actually the bill is about what I would have expected given the weather during the period in question. I've tried phoning them but all I'm getting is a recorded message telling me that they are busy and to try later - has anyone else with these problems actually managed to get their bills up to date? I really regret signing up with this shower now!

Tipsy McSwagger

I'm in the same boat. Signed up last November and have received two electricity bills but no gas bills. I rang them last week and they said I have to take meter readings myself and they would send out a key to open the meter box. Im actually moving into the apartment next door in a month so I'm gonna sign up with the esb.

Jesus Wept

It has all changed again now.
'Electric Ireland' (ESB to you and I) have lowered their prices and are the cheapest for electricity.