Xbox Live Account suspended.

Retr0gamer

And my crime? MS couldn't charge my temporary credit card that I used to pay for it last time. So now I've no access to the Xbox live arcade games I own. Maybe I can't afford another subscription? Why can't you just bump me down to silver because I did nothing wrong? Grr... I'm guessing phoning them up will fix it?

DARK-KNIGHT

think a phone call should sort it alright retro!

bad form by ms on this i didnt know you couldnt access arcade games with a silver membership?

Retr0gamer

You can access games with a silver account. My account isn't Silver, it's full on suspended! I'll have to ring them tomorrow, trying to study in the library at the moment.

DARK-KNIGHT

full on suspended???? :eek::eek::eek:

i seriously would be pissed if i was you!

you should make a big deal about this with them you never know they may very well offer you free live subscription even if its only 3 months!

but we pay a lot for that service i think a little bit of care needs to be taken by ms as we are there bread and butter and live is something they have on sony at the moment

good luck with the study lol

vZeus

Retr0gamer wrote: »

You can access games with a silver account. My account isn't Silver, it's full on suspended! I'll have to ring them tomorrow, trying to study in the library at the moment.

were you one the pay month by month?
if so thats the reason :P never go with the month-month

Retr0gamer

I was 12 months actually. It's in the T&C that they can automatically charge you so if you paid by credit card I'd turn off the automatic updates on xbox.xom or you'll be 60 euros worse off or end up with a suspended account like me!

rizzla

I'm guessing you got a new console and that's why you can't play your arcade games offline, you should have tranfered the licences to the new console.

Seems like the pettiest reason to suspend someones account though.

Antamojo

This happened to me. They couldn't charge my Ulster Bank debit card so I had to ring the Irish number on the live website. Then I got a cheap subscription on live-codes.com

calex71

There's another lesson to be learned Retro, never give your greedy xbox your credit card details. A live sub is nearly half what MS charge from the sites listed in the sticky thread.

Retr0gamer

rizzla wrote: »

I'm guessing you got a new console and that's why you can't play your arcade games offline, you should have tranfered the licences to the new console.

Seems like the pettiest reason to suspend someones account though.

I did get a new refurb but everything was working fine until they did this.

TouchingVirus

Retr0gamer wrote: »

I did get a new refurb but everything was working fine until they did this.

And it would, because there are two ways to authenticate full-version Arcade games:

1) Playing on the console that has the license (i.e. usually the one you originally purchased the full version game on unless you transferred your licenses) - all gamertags on this console can play the full version arcade games

2) Playing on a console that doesn't have the license - only the Xbox Live gamertag used to purchase the game can play the full version.

Obviously because you got a refurb and didn't transfer the licenses you were running on the #2 authentication, but since you can't log into Live because you're suspended you can't play your games anymore.

It's an incredible reason to suspend an account, the usual action is to demote to Silver membership, don't understand why it wasn't done.

Slugs

Also when you're doing it, threaten to quit and you'll get a free month

Retr0gamer

Couldn't ring up yesterday because I only had 2 euro credit on my mobile and the phone number you have to ring to sort it out is a premium number and I didn't have sufficient credit to ring :rolleyes: Was stuck in college all day so wasn't home to ring.

Burning Eclipse

This is beyond a disgrace to be honest. Why is this the standard protocol? What is the problem with just letting your gold membership lapse on Microsoft's part?

TouchingVirus

Retr0gamer wrote: »

Couldn't ring up yesterday because I only had 2 euro credit on my mobile and the phone number you have to ring to sort it out is a premium number and I didn't have sufficient credit to ring :rolleyes: Was stuck in college all day so wasn't home to ring.

A premium number...I don't think there is a premium number for support.

Eircom landlines can use the freephone number: 1800 509 186

All other people can just dial Dublin 01-2420758

Retr0gamer

Well I triedthe dublin number on my mobile and despite having about 1.80 euro in credit it wouldn't let me through saying I had insufficient credit to make the call.

TouchingVirus

Retr0gamer wrote: »

Well I triedthe dublin number on my mobile and despite having about 1.80 euro in credit it wouldn't let me through saying I had insufficient credit to make the call.

Hmm, I called with €2.00 credit myself and it was fine - 20c per minute :pac:

Anyways, give them a piece of your mind when you get in touch with 'em, bad form is bad form.