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Broadband off?

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  • 21-05-2010 3:28pm
    #1
    Bob Z
    Registered Users Posts: 2,587 ✭✭✭


    Has anyone else lost their Internet connection for the last 2 days?


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    #2
    muffler
    Registered Users Posts: 46,095 ✭✭✭✭muffler


    Off late last night for about 10 minutes but that was it.

    Are you on mobile or fixed line?


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    #3
    Noreen1
    Closed Accounts Posts: 1,654 ✭✭✭Noreen1


    mine went off at about 12 o clock last night. (Fixed line) After the running the usual repair tools, and virus scanning - I gave up and phoned tech. support.

    Turns out that PPPoE had been changed to PPPoA - I've no idea how that happened, though I'm going to run a different virus and malware scan on the laptop, since my son was using a facebook app. when my connection went down........

    Noreen


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    #4
    muffler
    Registered Users Posts: 46,095 ✭✭✭✭muffler


    Noreen1 wrote: »
    mine went off at about 12 o clock last night. (Fixed line) After the running the usual repair tools, and virus scanning - I gave up and phoned tech. support.

    Turns out that PPPoE had been changed to PPPoA - I've no idea how that happened, though I'm going to run a different virus and malware scan on the laptop, since my son was using a facebook app. when my connection went down........

    Noreen
    It was around 12 when mine went off also. I rebooted the modem a couple of times and it was up and going again after 10 minutes.


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    #5
    Noreen1
    Closed Accounts Posts: 1,654 ✭✭✭Noreen1


    muffler wrote: »
    It was around 12 when mine went off also. I rebooted the modem a couple of times and it was up and going again after 10 minutes.

    Lucky you! I tried re-setting the modem several times, ran network repair, virus scanned, malware scanned, eventually opened tools/run network diagnostic in IE (I usually use Firefox) - and got a message to phone Tech. Support.

    I have to admit, it's a new one on me - I've never had PPPoE settings change before, especially since both my router and computer are running independent firewalls........ and the router configuration is password protected too!

    Strange! I think I better check the security settings on the kids laptop!

    Noreen


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    #6
    PattheMetaller
    Registered Users Posts: 459 ✭✭PattheMetaller


    Er, what's PPPoE and PPPoA? :confused:

    Mine was down for ten minutes the same night as posters above. Do i need to check settings etc?


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    #7
    Noreen1
    Closed Accounts Posts: 1,654 ✭✭✭Noreen1


    PattheMetaller wrote: »
    Er, what's PPPoE and PPPoA? :confused:

    Mine was down for ten minutes the same night as posters above. Do i need to check settings etc?

    They're router settings. PPPoE is the standard used in Ireland.
    If your internet is working - then:
    "If it ain't broke, don't fix it!" :D

    Noreen


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    #8
    PattheMetaller
    Registered Users Posts: 459 ✭✭PattheMetaller


    Cheers Noreen, I'll leave well alone so :D


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    #9
    Adamcp898
    Registered Users Posts: 5,469 ✭✭✭Adamcp898


    Funny mine has stopped since Friday, rang Eircom support on Saturday morning and went through a few things with the PPPoE settings with them and they said it seemed to be a server port fault on their side and it would be fixed within 2-3 days, still waiting.


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    #10
    Noreen1
    Closed Accounts Posts: 1,654 ✭✭✭Noreen1


    Adamcp898 wrote: »
    Funny mine has stopped since Friday, rang Eircom support on Saturday morning and went through a few things with the PPPoE settings with them and they said it seemed to be a server port fault on their side and it would be fixed within 2-3 days, still waiting.

    That's strange! (I'm not with Eircom, BTW - though I think my ISP rents the line from Eircom.).

    I've been thinking that something pretty major hit the Broadband lines that night, esp. since when I rang Customer support, they didn't seem at all surprised that my PPPoE settings had changed - despite checking on my router type, and being made aware that it had an inbuilt Firewall!! (In other words - between the Firewall, and security settings - it shouldn't have been possible for anyone to change the settings externally!!)

    As it happens, my clever kids:rolleyes: had turned off the security settings on the router, to add a new laptop to the network! Hence, the router was vulnerable, though both computers were secure, thankfully!

    I'd ring Eircom, again, if I were you - do they not have a Customer charter that says they have to have a fault fixed in 48 hours, or you get X amount off your bill? They used to, anyway. Either way, it's time they had it fixed!

    Good luck!

    Noreen


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