E-Trust AntiVirus Removal??

jujuB

Hi all,

When I got my laptop there was an antivirus software on it called E-Trust. It is now out of date and i want to remove it from my laptop and put Norton on instead. When i go to the usual Add/Remove Programs to try get rid of it, a box pops up and says "Please wait while windows configures" and my computer freezes, I cant even use the curser and eventually have to switch it off at the mains. This is really frustrating me and I tried for hours last night to remove it and nothing seems to work, I wouldnt be the best at this kinda stuff, im fairly basic so Im just wondering does anyone have any easy to follow advice/steps on what i should do? I googled it and apparantely it seems to happen a lot with this particular software. Help!

chin_grin

Found some info on it here.

http://www.wilderssecurity.com/showthread.php?t=175239

http://www.ehow.com/how_5051943_remove-etrust-antivirus.html

Gone Drinking

Hit the F8 key while your machine is booting up, you'll get a list of boot options. Select Safe Mode, hit enter.

Once its started up, try removing it again, the same way as before (add remove programs).

jujuB

Thanks for the advice guys! A friend of mine took a look at it earlier and managed to get rid of it using the Add/Remove Program (So frustrating after me spending hours yesterday trying to do it, it just worked for him!)
Thanks again!