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ORBEA Alma bike
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27-05-2010 11:44am#1Hello,
If any of you is willing to buy an ORBEA bike, please, read carefully.
On the 29th of December 2009, i bought an ORBEA Alma, MTB, from an Orbea Distributor Alliance (ODA), in the basque country. I got a decent deal as I am from the hometown where the bikes are manufactured (not anymore the carbon ones at least).
After 5 months of use, the day after my first competition i went to wash the bike, and i found that the frame was cracked on the back fork, just underneath the chain. I attach the report from ORBEA.
Being a lifetime warraty frame, made on Carbon Fibre, and being sold as the pretigious frame that Julien Absalon, World Champion on XC, they told me the frame broke due to some bad use of the bike. They think the rear derailluer hit the frame and caused the damage.
The result has been that after trying to deal with them for 2 weeks all i got was a deal from the bike-shop. They kept the broken frame and sold me a brand new 2009 model for 290€.
The bike, brand new costs about 2'5k and i had to spend extra money on a lifetime warranty product that they consider was broken by the rear derailleur set by them on the bike.
My point is, that how could a frame break because the derailleur hit it? I guess that then is due to a bad design of the bike, or not suitable derailleur for the bike.
Uploaded with ImageShack.us
Uploaded with ImageShack.us
Uploaded with ImageShack.us
Uploaded with ImageShack.us
Judge by yourselves, but you may consider bying bikes from this brand.
There have been some other cases that i know from another users. here a post from our spanish forum.
http://www.foromtb.com/showthread.php?t=581011
hope this is usefull for you guys.Tagged:0
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