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How to avail of distance selling rule?

consultech · 2010-05-28 11:25:28

Hi all, As above - A company in the UK have taken the absolute pi$$ delivering a product ordered 25 days ago (I received shipping confirmation on the day). What is the procedure when an post deliver it? Do I refuse to take it at the door and it get's returned to sender, I get refunded minus shipping cost... Or do I take it…

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28-05-2010 12:25pm

#1

consultech

Closed Accounts Posts: 1,956 ✭✭✭

Join Date: April 2008

Posts: 1879

Hi all,

As above - A company in the UK have taken the absolute pi$$ delivering a product ordered 25 days ago (I received shipping confirmation on the day).

What is the procedure when an post deliver it? Do I refuse to take it at the door and it get's returned to sender, I get refunded minus shipping cost... Or do I take it and post it back myself??

Thanks in advance,

C

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#2 28-05-2010 12:41pm
Elessar

Registered Users Posts: 5,251 ✭✭✭

Join Date: November 2003

Posts: 4689

Take it and send it back to them. You have 7 days from date of delivery to do that. Make sure you let them know first though, they may need you to attach an RMA number.

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