Louth Customer service

ytpe2r5bxkn0c1

gilmour wrote: »

The manageress/head waitress/owner (not sure of her exact title) of Eno is a miserable so and so, her depressing responses and general bitchy attitude to any simple request or question makes me feel like hitting her over the head with the menu. .

I don't know! I must look for something completely different when I use some of these shops and cafes! I go to Eno not only because they have great coffee but also because my wife and I find them very pleasent and friendly. When we go for a meal they will go off menu for my picky tastes.

I'm starting to wonder if Customer Service is in the eye of the beholder.

SOCOM

Bought an iPhone about 9 months ago from this shop and found the overall service top notch, about 3 weeks later my iPhone crashed, went back in to seewhat could be done, I am not joking when I say they had absolutley no interest whatsoever! It turns out all I needed to do was reboot the phone by holding down a couple of buttons for a few seconds, you would think they would know this simple fix, but no they suggested I call apple with my dead phone!!
In hindsight I remember just after I signed the contract the customer rep's attitude changed instantly as in we have you now cos I asked a few more questions about the phone and tariff, they grunted and referred me to the website
apple on the other hand were sound they did not need my blood type or my dads mothers maiden name in order to sort the problem
thanks for letting me air my grieveance!!

Whiskey Devil

draffodx wrote: »

Has anyone that's complaining ever had a prolonged job that they had to deal with the public? Like in a shop?

The lack of intelligence and pure ignorance of some customers would dumbfound you!

For that reason I sometimes give bad customer service the benefit of the doubt but if its constant thats a different matter

That doesn't excuse being rude to a person who is polite to you.


I've worked in retail since I was 16 and have never worked in a shop that would tolerate that kind of behaviour.

peewee_44

Deffo one for the Good Customer Service has to be Matthews Chemist. I think they are fantastic esp the girls that work on the pharmacy part of it. Always serve with a smile and have a bit of chat with you. There are a few shops that could take a leaf out of there book.

20 Times 20 Times

SOCOM wrote: »

Bought an iPhone about 9 months ago from this shop and found the overall service top notch, about 3 weeks later my iPhone crashed, went back in to seewhat could be done, I am not joking when I say they had absolutley no interest whatsoever! It turns out all I needed to do was reboot the phone by holding down a couple of buttons for a few seconds, you would think they would know this simple fix, but no they suggested I call apple with my dead phone!!
In hindsight I remember just after I signed the contract the customer rep's attitude changed instantly as in we have you now cos I asked a few more questions about the phone and tariff, they grunted and referred me to the website
apple on the other hand were sound they did not need my blood type or my dads mothers maiden name in order to sort the problem
thanks for letting me air my grieveance!!

I used to work in a phone shop and every i mean everything said above is true in 99% of phone shops :-)

Funglegunk

draffodx wrote: »

Has anyone that's complaining ever had a prolonged job that they had to deal with the public? Like in a shop?

The lack of intelligence and pure ignorance of some customers would dumbfound you!

For that reason I sometimes give bad customer service the benefit of the doubt but if its constant thats a different matter

I worked in retail for 3 years, and I know exactly what you mean. The sense of entitlement some people have is just jaw dropping. Also doesn't help when you're taking stick for following company policy and are then overruled by a cowardly manager, just feeds the behaviour of these people.

The "Cries of Retail" thread in Ranting & Raving is my favourite thread on boards!

Dundalk Daily wrote: »

Lol, heres one most of you wont have experienced. The Remnant Basket, Chapel St, Dundalk has to be the perfect case study for appalling customer service.

I have experienced their service actually! I have to say it wasn't too bad though. Maybe I got them on a good day?

ytpe2r5bxkn0c1

Funglegunk wrote: »

I have experienced their service actually! I have to say it wasn't too bad though. Maybe I got them on a good day?

Have to agree. I find the Remnant Basket staff to be ok. Nothing brilliant but nothing wrong with them either.

D.R Adams

Clementine Curved Piccolo wrote: »

This is not directed at you specifically but to all the others who have posted about bad service in particular locations. The same applies to the OP always getting bad service in a fast food outlet. Why go back to these places? If I get bad service, or don't like someone's attitude, I don't give them my custom or money. If the woman in the stationery shop is so off putting don't go back. If the guy on the till is a pain then tell the manager and don't go back.

Just as an aside, I always make a point of complimenting good service. I say it to the person involved and tell the boss as well (often phoning afterwards to praise the staff member). Do many others do this?

Who is saying that we do go back to these places?? We are just commenting on bad customer service that we have experienced. Plus as another poster has mentioned, it can be hard to avoid these places if you really like what they offer, La Cantina for example, the food is great but i don't particularly care for the owners manner.
Its peoples opinions so don't get all high and mighty over it.
If you think some of the posts re so bad then take a leaf from your own book and stop reading the thread.

BettePorter

well said dr adams.........i think its a great thread but feel that free speech can't be facilitated cause we may have a mate of a mate or a concerned party contributing to sway favour. personally i have posted on those i praise and criticise............i hve no allegiance or pre concieved predjudice to any. if you find good service....say it......if you don't.....say it.....dont start a ridic row where there is none warranted.


ps
i've recently been back to la cantina.......rude element has gone....changed hands....new table cloths, cutlery, quality of food and service........not to mention the ridic statue of mary in the corner ???????!!!!!!

ytpe2r5bxkn0c1

D.R Adams wrote: »

Who is saying that we do go back to these places??..Its peoples opinions so don't get all high and mighty over it.
If you think some of the posts re so bad then take a leaf from your own book and stop reading the thread.

1. If you bothered your neck to read all the posts you'd see that I was referring to people, in general, who return time after time to a shop/service and yet complain about bad service. Time to go somewhere else if you have complained of poor service and things remain the same. There are no goods so special or rare that they can't be sourced elsewhere or done without if faced with bad service.

2. I agree it's each persons opinion and, believe it or not, I respect that fact. However, aren't we ALL entitled to have an opinion even if it disagrees with what others think? High and mighty? You have got to be joking! My opinion; your opinion. It's all opinion. No airs. No graces. Just expression of a thought. Not my fault if my style of writing causes you uncomfortable moments, or cause to read something in a tone in which it was not written.

3. Who said anything about any posts being bad? Not I. Defamatory certainly (fact proven) but I certainly never said any post was bad.

I like this thread but it has to be fair and honest with all opinions shared and appreciated. Please don't put a tone, which I haven't added, to my posts just because the sentiment is at variance with your own.:)

washiskin

Went into TK Maxx in Drogheda yesterday morning - around 11am ish and was one of the first people in.

The place was really quiet and I didn't stay long so I reckon I was one of the first at the checkouts. Well to say that the reception I got from the girl was glacial is an understatement. I pointed out that the price tag on one item was inside the packaging and I got "I Know" snapped back at me. Ignoring this I smiled and said "it took me ages to find". Deadpan - no acknowledgement at all. Stuff scanned and I got "7.98" - no please. I took out a fiver and counted out the remainder quickly as I was now slightly embarassed and wanted to go. "Theres 2.98 there" I said handing it over. "I said 7.98 ! " was the terse reply as I handed over the fiver and then a mumbled "oh". I said thankyou and goodbye but again no reaction - except she was checking a text message on her phone.

It's not my fault you had to work on a Bank Holiday madam and the bare minimum you could have muttered was please and thank you. :mad:

furiousox

washiskin wrote: »

It's not my fault you had to work on a Bank Holiday madam and the bare minimum you could have muttered was please and thank you. :mad:

Yeah but why didn't you say that to her?
Sounds like you should have.

washiskin

To be honest, I really felt like it but she was too busy scowling at her phone so it would have been a waste of time. I did look around for a managment type but there were very few staff on. Usually the staff there are nice.

AND I didn't want to end up on "The Cries of Retail" thread

locum-motion

washiskin wrote: »

...It's not my fault you had to work on a Bank Holiday madam and the bare minimum you could have muttered was please and thank you. :mad:

I agree that this girl was very rude, but it sort of IS your fault that she has to work on a Bank Holiday. Well, not just you alone, but shoppers like you in general who want to go shopping on a Public Holiday. If people didn't want to shop, the shops would close on a BH.

washiskin

locum-motion wrote: »

I agree that this girl was very rude, but it sort of IS your fault that she has to work on a Bank Holiday. Well, not just you alone, but shoppers like you in general who want to go shopping on a Public Holiday. If people didn't want to shop, the shops would close on a BH.

I normally don't go shopping on a Bank Holiday, I went in because the shop was quiet and I was passing by.

I'm sorry but I don't agree that shops would close if people didn't want to shop on an Bank Holiday. I'm sure people across Germany (for example) would like to browse in the shops on a Sunday but they can't because the shops just don't open. It's the love of the wonga by the shops and government here that keeps them open on a Bank Holiday.

Do you honestly think TK Maxx look out into the car park at 12 noon on a Sunday and say "Ah it looks quiet out there lads, shure close up" ?

borderlinemeath

washiskin wrote: »

I normally don't go shopping on a Bank Holiday, I went in because the shop was quiet and I was passing by.

I'm sorry but I don't agree that shops would close if people didn't want to shop on an Bank Holiday. I'm sure people across Germany (for example) would like to browse in the shops on a Sunday but they can't because the shops just don't open. It's the love of the wonga by the shops and government here that keeps them open on a Bank Holiday.

Do you honestly think TK Maxx look out into the car park at 12 noon on a Sunday and say "Ah it looks quiet out there lads, shure close up" ?

I would love not to have to work weekends and bank holidays - but that's when most people get their only chance to shop so I can see why it's become the norm in retail.

I really hate the opening hours in the run up to Christmas though. Seriously - it's not worth opening until 9pm on a Monday night in November.

In the north shops cannot open their tills until 1pm and shut at 6pm- even if Christmas Eve falls on a Sunday -It's the law.

locum-motion

washiskin wrote: »

I normally don't go shopping on a Bank Holiday, I went in because the shop was quiet and I was passing by.

I'm sorry but I don't agree that shops would close if people didn't want to shop on an Bank Holiday. I'm sure people across Germany (for example) would like to browse in the shops on a Sunday but they can't because the shops just don't open. It's the love of the wonga by the shops and government here that keeps them open on a Bank Holiday.

Do you honestly think TK Maxx look out into the car park at 12 noon on a Sunday and say "Ah it looks quiet out there lads, shure close up" ?

No, not quite!

BUT, if they were paying wages for all the staff on Sundays or BHs, and nobody was turning up to shop, and they were losing money, then yes, they would make the decision to close on those days.*

It is a bit 'chicken and egg'; does the demand for shopping on those days drive the provision of the service, or does the availability of the service drive the demand? It's a bit of both, tbh, but certainly if the demand wasn't there, the service wouldn't be either.

* I don't mean that on any given Sunday they'd close if it was quiet, but that if over a period, they were losing money generally, they'd decide to stop Sunday shopping.

whelan1

in all fairness if the customer service isnt up to scratch these people obviously dont like their jobs... i am sure there are plenty of other people willing to have their job

ytpe2r5bxkn0c1

I have to compliment the Foodhouse in Clanbrassil St Dundalk (McAteers I think). I was blown away reently with not only the friendly staff but the level of service. Not the fastest service in the world but I don't rush a meal or coffee break anyway. I had cause to go there recently and, while I don't want to go into all the details, they went above and beyond the call with service. Very nice place and very nice people.

D.R Adams

locum-motion wrote: »

I agree that this girl was very rude, but it sort of IS your fault that she has to work on a Bank Holiday. Well, not just you alone, but shoppers like you in general who want to go shopping on a Public Holiday. If people didn't want to shop, the shops would close on a BH.

Listen this is by no means any shoppers fault, if the stores chose to close on a Sunday and BH then nobody would be able to go there and what would happen is people would expect and get used to shops being closed on these days and would spend them doing other things.
But here in Ireland shops stay open 7 days a week and no matter how many of us decide to stay away there is always going to be Sunday shoppers.
And it is not this persons fault that that rude girl has to work on a Sunday or BH, its her employers fault.

SAMCRO

I personally found the service in JJB soccer dome to be top notch always finds friendly. Esspecilly the big tall blonde guy he is very nice and helpfull and great with kids.

Dioza

SAMCRO wrote: »

I personally found the service in JJB soccer dome to be top notch always finds friendly. Esspecilly the big tall blonde guy he is very nice and helpfull and great with kids.

Shut up Stephen

SAMCRO

Dioza wrote: »

Shut up Stephen

Stephen?? Im afraid I dont know what you are talking about

Cakes.

Staff in Mullens (the ones in Roden Place and Blackrock not the ones on the Castletown Road and the one up towards bridge street) are dead sound.

BordorFox

Well in all honesty, if you were to work in the situation most of them do, which i do, you would know they get complaining shoppers all day and most of management in retailers try to avoid such situations most the time by passing the buck, staff don't have that luxury and it does get tiresome.

Just the other day had some guy try to tell me i had stolen his change that he was suppose to get when he sent his two 7yr olds in to shop for him, they had left their change behind them in a auto till, somebody next..lifted it, however he was intent of accusing me of stealing it because i worked there.

When you have to work in those sort of scenarios you can build up a dislike, but told to keep a smiling face or lose your job.

My point is, if you expect to be treated good, at least pay the other person the same respect, even if you don't get it much in return, you could be lightening up their day and it will have an effect, but sometimes the scale of customer service is out of the servers hands when they're told to do various things and not what you would actually like.

Happy Shopping

Linda123

can't believe nobody has mentioned Kearney & Lynch paint shop. They are very helpful and knowledgeable, and always knock something off the price.
Also, Dublin Providers on the Ramparts are great.
Have to agree with Gamestop, they are helpful and very knowledgeable.
Although , the manageress in Smyths toys in the retails park is a horrible person, and I try to avoid the place if at all possible.

fh041205

Dunnes Stores in Scotch Hall very poor customer service. I'm not trying to sound racist or whatever but there are a lot of foreigners working the tills there. Thats not the problem, The problem is that almost everytime I go there they never say a single word during the transaction...

Not even a "hello" or "goodbye". Even worse, when they're finished scanning the items through they just hold out their hand and wait for you to put some money in it. They don't even tell you how much. A lot of the women (AFAIK its only women who work the tills) at the desk there spend entire transactions talking with their workmates and ignoring the customer, its a true disgrace.

fh041205

whelan1 wrote: »

in all fairness if the customer service isnt up to scratch these people obviously dont like their jobs... i am sure there are plenty of other people willing to have their job

Its actually kills me seeing people who are blatantly obnoxious or rude when I spent a good part of the summer applying to the exact same places for a job and didn't get one. Instead this ignoramous is being paid for treating people badly. Boils my blood...

ytpe2r5bxkn0c1

Linda123 wrote: »

Also, Dublin Providers on the Ramparts are great.
.

You have got to be joking! DPL don't give any service. They are the talk of the town - how you can wander about for half an hour looking for some member of staff to serve you. When they do, they know nothing about the products they sell.

kbell

Went into fast fix beside fás last week, there's a little window behind the trade counter that you can see into the warehouse.
There's was two of the younger lads inside and one of them looked at me then put his head down.
The other said "aaahhh you made eye, contact you have to serve him, that's the rule" he replied "f##k off" and then made his way back to the rear of the warehouse then up the stairs.
The remaining lad turned around and headed to the rear also.
I was there for nearly 10mins, shouting into the warehouse to get attention before finally being served by one of the regular lads who seemed to be returning from his morning break.
Now the items i buy there can only be got by them so i have little choice but to go back.
However they've been charging me nearly 50% less on this product since i started going there, a mistake on their part from the start, so i'm going to keep quiet on this occasion

pinky 06

I think Dundalk Plumbing are good. There's an english lad who works there that seems to know his stuff and is always very helpful.
Also the spirit store have great customer service. Always friendly and cheery!