Dell Laptop Hard Drive issue

Naid23

Hopefully some one will have some info on this.

I have a Dell Inspiron 15 for just over 2 years now. Havent had many problems with it bar the occasional battery charge problem.

Out of the blue the other night the laptop just died and wont switch back on. it appears to be a hand drive problem. There has been no physical damage whatsoever on it.

Would anybody know where I stand on getting this repaired or replaced with dell or will I have to fund the repair myself.

Thanks in Advance

CathalDublin

Why do you suspect it to be a hard drive problem?
what happens when you press the power button?
what happens when you plug in the PSU?

When you say it wont power on, does it display any activity, as in a Dell Logo (BIOS), and does it display any information as in error codes, etc?

Naid23

It wont power on at all most of the times ive attempted it. The battery stopped holding a charge bout 3 months ago but would still work with the power cord in.

On the rare occasion when it does switch on, it says that it has encountered a hardware issue and to go to start mode to fix issue. When safe mode is selcted the screen just goes Black with a white cursor and nothing more. I left it switched on for a few hours and nothing changed.

monkeypants

Sounds like you need a Windows refresh and nothing more.

CathalDublin

Not powering on at all isn't a HDD problem.
Does a light come on to tell you the charger is plugged in when the laptops off?

Naid23

Yes the charger light comes on. It will appear to switch on and load and then nothing.

What exactly is involved with a Windows refresh and would there be a big cost involved??

CathalDublin

Naid23 wrote: »

Yes the charger light comes on. It will appear to switch on and load and then nothing.

so does the bios logo always display(dell logo)?

Naid23

Yeah that comes up for a minute and then it asks do you want to start up in safemode/normal mode and no matter which one you choose it doesnt work. From what your saying it does sound like a software issue.

Anything I can do to resolve this!?

Cuddlesworth

http://support.dell.com/support/edocs/systems/ins1521/en/om_en/pdf/RT722A02MR.pdf

follow the instructions in this pdf to remove the Ram/memory modules. Remove one and then try to boot the laptop up. The place it back and remove the other and try to boot it up.

Your hard-drive would not affect the laptops ability to initial boot. A badly faulty ram module can do this though. I would also affect windows on start up as you described.

simoniz

Try to re install of repair OS