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NEED AN EXCHANGE!

  • 01-06-2010 7:47pm
    #1
    Sarah.Roo
    Closed Accounts Posts: 57 ✭✭


    i bought a gorgeous dress in river island.. i wore it out once !! when i was putin it in the wash i noticed 2 big rips on the dress.. one under each arm. too big to mend !
    is this too much damage to ask for a replacement.. or refund... would i be told that theres nothin they can do ?


Comments

  • #2
    The Lovely Muffin
    Closed Accounts Posts: 6,595 ✭✭✭The Lovely Muffin


    When did you buy the dress? And do you have a receipt/proof of purchase?


  • #3
    Sarah.Roo
    Closed Accounts Posts: 57 ✭✭Sarah.Roo


    o yeah !! i have a reciept and i only bought it on saturday the 29th of may!


  • #4
    Sid_Justice
    Closed Accounts Posts: 2,720 ✭✭✭Sid_Justice


    was the dress torn before you bought it?


  • #5
    Sarah.Roo
    Closed Accounts Posts: 57 ✭✭Sarah.Roo


    no not that i noticed !!..... o i hope i can get a new one ! it was really lovely


  • #6
    Vinta81
    Registered Users, Registered Users 2 Posts: 2,953 ✭✭✭Vinta81


    Sid_Justice wrote: »
    was the dress torn before you bought it?
    + 1 and if you've worn it nothing they can really do.


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  • #7
    Sarah.Roo
    Closed Accounts Posts: 57 ✭✭Sarah.Roo


    o really.. could i lie nd say i didnt wear it ?


  • #8
    convert
    Registered Users, Registered Users 2 Posts: 9,339 ✭✭✭convert


    If it was torn before you bought it but you just didn't notice, then I'm not sure if there's much that can be done. However, if the item isn't up to scratch, and you can prove it, then I think you can get an exchange. It happened to a friend of mine whose shoes literally started to fall apart after one wear.

    You could try the Consumer Issues forum. Somebody there may be able to fill you in on all the facts surrounding something like this.


  • #9
    proletarian
    Closed Accounts Posts: 33 ✭proletarian


    Hey, I work there and you'll be fine, don't bother saying you never wore it, that's a fault with the dress and they're obliged to swap/refund it for you. And RI are pretty good about refunds, especially faulty returns. Just bring your receipt, it'll make it much easier!!

    ETA: I don't think it'll make any difference whether it was already ripped; RI will return it for you either way. And you will be entitled to a refund, if that's what you want. That's the policy anyway. Read the bottom of your receipt.


  • #10
    Sarah.Roo
    Closed Accounts Posts: 57 ✭✭Sarah.Roo


    aw i really hope so ! thanks very much for your help !


  • #11
    proletarian
    Closed Accounts Posts: 33 ✭proletarian


    No worries! And it'll be made easier again by the fact you just want an exchange. Good luck! (You'll be fine!)


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  • #12
    Sarah.Roo
    Closed Accounts Posts: 57 ✭✭Sarah.Roo


    aw thanks.. god i hope i get someone as nice as you when i ask for the exchange haha !! do u work in the one in blanch ? :p


  • #13
    proletarian
    Closed Accounts Posts: 33 ✭proletarian


    No no....down south, but not for much longer *quitting joy*. I have no experience with the Dublin RI's, but the policy doesn't vary even if the people might!


  • #14
    Novella
    Registered Users, Registered Users 2 Posts: 13,713 ✭✭✭✭Novella


    I dunno. I worked in RI's flagship store 'til recently and they were always very picky about exchanges. I presume you've taken the tag off if you've worn it? You could get lucky and get a faulty exchange out of it. Unless the rips are through fault of your own. It's kinda odd to have a dress rip under both arms. Usually faults in RI dresses are in the zips or embellishment falling off etc.


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