Incorrect description

xabi

I bought a compact digital camera from Argos recently, the description in the catalogue said it had 720p HD movie capture - on inspecting it at home it does'nt have this. The argos site says its exempt from refund. Since its not what I thought I was getting should i be entitled to a refund?
X.

Oryx

An item should be as described. So you are entitled to a remedy if the camera is not what was described in the catalogue, but whether that turns out to be repair, replacement or refund is between you and argos.

Cabaal

Product not as described, your entitled to a refund if they tell you otherwise they are wrong

sale of goods and supply of services act 1980 means that:

3. Goods must be ‘as described’
The description given of the goods must
match the packaging, the brochure or what
the salesperson said.

2. Goods must be ‘fit for
They must do what you
expect them to do.


1. Goods must be of ‘merchantable quality’
This means goods must be of an acceptable
standard taking into account:
• what they are supposed to do;
• any advertising claims;
• their durability; and
• their price.

http://www.consumerconnect.ie/eng/Hot_Topics/Our-booklets/NCA-Sale-of-goods.pdf

What are my rights if things
go wrong?
If the goods fail to comply with any of these
three criteria – for example they turn out
to be faulty – you have certain clear rights
under consumer legislation. These
entitlements come under the three Rs:
• repair
• replacement
• refund

If they tell you that you are not entitled to any of the three above R's then they can go jump, print out the above link and show them the text, if they won't budge advise them you'll be taking them to small claims as you are perfectly within your rights.

Alun

Personally I'd never, ever buy anything based on a description in a catalogue, especially electronic goods. It's so easy now to just check on a definitve source such as the manufacturer's website first before making these kinds of purchases.

xabi

Thanks for the replies, I took it back, got my refund no questions asked .

X.

Gillo

Just a bit of back ground information for you OP, ARgos usually offer a 14 or 16 exchange on goods if you change your mind but certain items are exempt from this. Camera's & camcorders are one of the things exempt, the reason is they used to have problems with people buying a high end camera for say a wedding or a holiday and then returning it.

In your case as the other posters have pointed out it doesn't match the description, they'll possibley try and fob you off but stand your ground, if you get no joy which is a possibility, take a copy of the brochure when you are leaving and make a claim through the small claims court.