Eircom Broadband 3mb gone down to 512/256 (kbps)

razor_ryan

Just checked my line speed today and noticed my Eircom Broadband speed has changed from 3 mb to 512/256 (kbps) has anybody else had this problem

conor.hogan.2

2.41 down (2.47) - .26 (.32) up

but it goes up and down and I think they are capping it a bit because of going a wee bit over the download limit.

razor_ryan

razor_ryan wrote: »

Just checked my line speed today and noticed my Eircom Broadband speed has changed from 3 mb to 512/256 (kbps) has anybody else had this problem

Have you been put on "NGB"?

When I went to NGB my speed went from 7Mb to 6Mb. But was put back after a 5 min phonecall.

Spear

conor.hogan.2 wrote: »

2.41 down (2.47) - .26 (.32) up

but it goes up and down and I think they are capping it a bit because of going a wee bit over the download limit.

No, that's the limit of your line which is a little variable. Nothing to do with limiting or the cap.

conor.hogan.2

well i was getting over 3mb before, so.

AARRRRGH

I was the same. Used to get 3Mbps, but now I only get 720K max. This happened about 6 months ago. Numerous phone calls later the max speed is still 720K. They just tell me my line cant handle it. It used to before.

So then I was thinking of moving to digiweb, but now I see they are sending letters out for people downloading music, so i wont bother with digiweb wither.

What are you line stats??

Get the line attenuation and the sn margin, if you can from here: http://192.168.1.254

razor_ryan

Update
Yesterday it was 1248 / 256 Kbps
Today it's showing 1280/256 kbps
Still nowhere near what it was

Spear

razor_ryan wrote: »

Update
Yesterday it was 1248 / 256 Kbps
Today it's showing 1280/256 kbps
Still nowhere near what it was

We need to see the attenuation and SNR margins.

DeepBlue

Had a strange one recently where my download speed was cut in half and I was getting frequent disconnect/reconnects.
In addition phone calls coming in were cutting off after one ring and sometimes not ringing at all.

In the end it turned out that the phone line from the splitter to the router was faulty and must have been damaged somehow. I replaced that and all was fine again.

I don't know if that's your issue but you'll need to trouble shoot everything internal to your setup.

razor_ryan

Speed 2048/256
Line Attenuation 55/31db

My Broadband has been down for 3 Days now am still waiting on Eircom to fix it.

Spear

razor_ryan wrote: »

Speed 2048/256
Line Attenuation 55/31db

My Broadband has been down for 3 Days now am still waiting on Eircom to fix it.

55dB is poor but good enough for more than 2 meg, closer to 4 at max. What's the SNR like?

razor_ryan

Max Allowed Speed (kbps) 2048 256

SN Margin (dB) 9.00 12.00

Line Attenuation (dB) 55.00 31.50

CRC Errors 0 1

Spear

razor_ryan wrote: »

Max Allowed Speed (kbps) 2048 256

SN Margin (dB) 9.00 12.00

Line Attenuation (dB) 55.00 31.50

CRC Errors 0 1

The SNR is okay, not terrible but not great either. Looks like you're on a 2 meg package though.

razor_ryan

I'm on the 3mb package thats what I signed up for my speeds started changing last week until Wednesday no broadband since then

Spear

razor_ryan wrote: »

I'm on the 3mb package thats what I signed up for my speeds started changing last week until Wednesday no broadband since then

You're not on 3meg, if you were you'd be sync'd at that speed easily.

Broadband Kid

Ring Eircom technical support ask them to put you out of test mode the same thing happened to me last year they put me down to 2MB when I was supposed to be on 3MB. If you still have a problem ask for their supervisor and if you issue is still not resolved , inform them that you are going to make an official complaint to Comreg.

razor_ryan

The Eircom Engineer has replaced the phone socket with the new built in filter type and replaced the router aswell he did something at the pole also well I'm back up and running and it has improved the Line Attenuation 53/31db

Mini Driver

same as most above. Eircom speed in the last month has gone to the dogs absolutely ridiculously slow and when you complain they can't do anything unless you upgrade.. one of their sales people called me up the other day trying to get me to change to a more expensive phone package for the same benefits though!! Looks like they have priorities a little mixed up

Narcissus

Recently my Eircom broadband has been cutting out quite frequently. Incredibly infuriating when trying to download something.

It couldn't be a fault in the line could it?

Spear

Apapaia wrote: »

Recently my Eircom broadband has been cutting out quite frequently. Incredibly infuriating when trying to download something.

It couldn't be a fault in the line could it?

As before, line stats are needed.

razor_ryan

We've just had some really heavy rain broadband connection was lost but it's back but now Line Attenuation is 61/31 from 53/31

Mini Driver

Wiiiiiiiiiiiiiiiiiimax song should be played here ha ha