Vodafone at Home Broadband Down

LibraMan

Vodafone at Home broadband went down on Thursday evening ("login failed", phone service unaffected) in Ashbourne, Co. Meath. Phoned helpdesk on Friday and they said there was a problem with the service and they were working on it.

Saturday morning and still no broadband. Mobile Vodafone broadband sucks too as can connect but with 0bps, so that's not much use! :mad: Thank goodness for O2 3G!

Is anyone else experiencing VAH broadband problems?

LibraMan

Got through to Vodafone helpdesk and they say it's an eircom fault at the exchange and the eircom engineers "are working on it". The fault was reported on Thursday evening but only "confirmed on Friday afternoon"!!!

Having said all that, a neighbour two doors down has no problem with their eircom broadband so someone is telling pork pies!! :mad:

LibraMan

Just off the phone with Vodafone "customer care". They refused to:

1. give any explanation as to the nature of the fault
2. escalate it
3. say when it's likely to be resolved
4. tell me when it is eventually resolved
5. open a ticket to record the fault!

The call centre monkey I was talking to actually used the words - and I quote - "that's they way it is"!!!!

I never thought I'd say this, but I'm going back to eircom. I swore years ago that I wouldn't darken their door again but even their customer service wasn't a contemptuous as Vodafone's.

ejmaztec

LibraMan wrote: »

Just off the phone with Vodafone "customer care". They refused to:

1. give any explanation as to the nature of the fault
2. escalate it
3. say when it's likely to be resolved
4. tell me when it is eventually resolved
5. open a ticket to record the fault!

The call centre monkey I was talking to actually used the words - and I quote - "that's they way it is"!!!!

I never thought I'd say this, but I'm going back to eircom. I swore years ago that I wouldn't darken their door again but even their customer service wasn't a contemptuous as Vodafone's.

That's Vodafone Broadband for you.

I've never dealt with such a bunch of complete incompetents. My hatred of Eircom that built up over the years, is dwindling fast, but I just can't get it out of my head that Eircom is also somehow screwing the competition around.

LibraMan

ejmaztec wrote: »

That's Vodafone Broadband for you.

I've never dealt with such a bunch of complete incompetents. My hatred of Eircom that built up over the years, is dwindling fast, but I just can't get it out of my head that Eircom is also somehow screwing the competition around.

That's exactly where I'm at now. I swore years ago never to darken eircom's door again but I'm having to reevaluate that now. Even eircom isn't as bad as Vodafone and that's saying something!

I sent an e-mail to Vodafone's UK CEO, Guy Laurence, and copied it to athome.ie@vodafone.com to complain about the standard of customer service. That worked for someone else who PMd me here and Vodafone couldn't do enough for him after that. So I'll bear that in mind while also reluctantly thinking about switching to eircom after the weekend.

It may well be that eircom is messing competitors about. If that's the case then Vodafone should have the details ready to communicate to their customers when they ring up. All I got was stonewalled and I don't believe for a minute that they're still paying engineers overtime to be still "working on" the problem over a bank holiday weekend. It's now 08:50 on Sunday and still no Vodafone broadband. What a shower of cowboys!

LibraMan

Phoned Vodafone helpdesk again and got the same non-answer, blaming eircom.

On telling the agent that I'd already mailed the Vodafone CEO about the, by now, 4-day outage and lousy customer service he relented and gave me an alternative username and password to try. It worked!

I'll leave you to draw your own conclusions because, right now, mine isn't fit for publication!!

uRbaN

Phoned this morning. No broadband since last Wednesday. Instantly suggested to change my username & pw...

Pretty annoying.

Micky 32

I have noticed a few times since they took over that after 12am it shuts off but always back on in the morning when i get up, weird..

xi

Oh Sh1t, I thought I was alone, I have not had broadband with Vodafone since the 29th of May,I have had 5 years with BT Ireland without a problem, I have been passed from pillar to post with VF, Eircom were in my house and told me it was a VF problem, when I told VF they became irate that the Eircom tech would have told me this.

To be fair their customer service/Technical department are trying their best and are always apologetic and understanding, but they have no Idea what the problem is or how to solve it.

I am considering moving to Smart (Never Eircom) but I don't know if my problem will continue.

BTW No DSL Light on three types of modem (one of which the Eircom Tech used (zyxcel)), on the main line with or without DSL Filter

P.S
"More than words" by Extreme (Peels off skin and rolls around in salt)

Mister Robinson

xi wrote: »

I have not had broadband with Vodafone since the 29th of May,I have had 5 years with BT Ireland without a problem,

BTW No DSL Light on three types of modem (one of which the Eircom Tech used (zyxcel)), on the main line with or without DSL Filter

On the same boat as you!

Not had proper broadband since the 29th as well. Was told it was the exchange, my modems which I have two different types, and now I was told its my line and the engineers will have a look.

This is the second engineer to be booked in a week and it will be the same result, "theres nothing wrong with the line", I'm concidering smart aswell, shame UPC aint doing it in my area yet

Edit: This is what I'm getting right now:



No way will I pay the full amount of my bill too if they think this is service...

scarpetta65

Anyone experiencing problems with Vodafone broadband today?

Micky 32

scarpetta65 wrote: »

Anyone experiencing problems with Vodafone broadband today?

Nope

Covey

scarpetta65 wrote: »

Anyone experiencing problems with Vodafone broadband today?

No Broadband since 18/06 either. No one able to indicate when we'll have it back either. Time to move me thinks!

skywalker

Similar discussion in this thread.

http://www.boards.ie/vbulletin/showthread.php?p=66531848#post66531848

Jerichoholic

Xbox live is pretty much unplayable now, and it's only within the last month or so. Any reason for this?

branners69

Dont delay, get away from Vodafone asap!

I was with BT for years not one problem, changed over to Vodafone in March and had nothing but hassle. I was even forced to make a complaint to comreg who were pretty useless.

I am now with Eircom a month and I am much happier! Speeds are slower but at least it is reliable!