O2 iPhone Customers - Get out of contract!

justsomebloke

Carpenter wrote: »

I went into contract 18 months only on monday where do I stand now can I get out

what call charges did you sign up for?

theteal

Carpenter wrote: »

I went into contract 18 months only on monday where do I stand now can I get out

depending on when these changes were "announced", you could be in an awesome position by the sounds of it

if this new info was already available when you signed, you may have agreed to the changes

worth a bit of investigation imo

BBMcQ

drunkmonkey wrote: »

If your want to get out of your contract you won't be getting an upgrade, you'd get a new phone from which ever network you move to.
If you want to stay with o2 and get your upgrade your in the wrong thread.

I think alot of people would be in my position and confused about the situation so I think it was a proper question to ask.

I have a iPhone 3G and am due an upgrade. I intend getting the iPhone 4 with O2, therefore I'm better sticking with my contract and renewing when I get my iPhone 4 for cheaper with my upgrade.

My only decision is whether I want to come out of contract, go up North buy an iPhone 4 sim free before release date in the republic and get onto a cheaper monthly sim-only tariff.

Carpenter

40 euro a month I think it is called 150 got the handset Htc for 160 euro

whiterebel

Brady wrote: »

It actually doesnt effect your upgrade, you are still entitled to your upgrade 12 months after your previous handset.

Did o2 change their policy on upgrades? It used to be after hitting a certain amount in billings, not the length of time. Vodafone do this as well. I'm over 12 months now, but haven't spent enough to upgrade.

starfish12

the iphone contracts were all for 18 months, so not entitled to an upgrade until then apparently

fitz

Just called this morning.
Was told I'd be released from my contract, but would have to port off the network within 30 days. Told them others online have been allowed stay on, at which point they said they'd refer it to the team dealing with this issue, and I'd get a call back.
Tbh, I can't see how they can make you leave...surely that isn't releasing you "without penalty" as stated?

justsomebloke

Carpenter wrote: »

40 euro a month I think it is called 150 got the handset Htc for 160 euro

no what are the actual call charges that you signed up for and did the contract you signed mention anything about new charges coming out

Tom Cruises Left Nut

Just had it confirmed by the mods on the O2 Forum that I am out of my contract, seems if you called early enough yesterday they just took you off with no questions.

Have requested an email from them as well but the Mod comment will do just fine

pistolpetes11

Tried to tell me that I would have to leave the network , I was having none of it , getting put through to another department now .

rebeve

If I opt out of my contract advance 175.Can I port over to another network even though my phone is locked to o2.

cookie1977

rebeve wrote: »

If I opt out of my contract advance 175.Can I port over to another network even though my phone is locked to o2.

Yes. They should unlock the phone for you if they dont then thats a penalty and the regulations state no penalty. Just be nice but firm with them

rebeve

cookie1977 wrote: »

Yes. They should unlock the phone for you if they dont then thats a penalty and the regulations state no penalty. Just be nice but firm with them

Nice 1,Thx

Lumi

pistolpetes11 wrote: »

Tried to tell me that I would have to leave the network , I was having none of it , getting put through to another department now .

let us know how you get on - my OH is getting the same run around at the moment but I was released from my contract yesterday with no hassle and can continue as an uncontracted O2 customer

fitz

Fionagus wrote: »

let us know how you get on - my OH is getting the same run around at the moment but I was released from my contract yesterday with no hassle and can continue as an uncontracted O2 customer

+1. Would be interested to hear how you get on...

zt-OctaviaN

Is there normally a big price difference between getting an iPhone on upgrade compared to a new contract?
Can a person get a iPhone on launch day with upgrade?

cheers

potsy11

I got out fine yesterday, my sister had some difficulty on the phone but told her to quote artilce 17, once she did that no problems.

My brother tried to do it yesterday evening and he had to make 3 calls. He kept calling me saying they would not change it for him but whne I told him to quote Article 17 ......Hey preasto...Out of his contract.

Must say though 02 are getting some bad press on this forum.

Dont get me wrong I am delighted to be out of my contract 14 months early, but 02 IMHO are a good company with excellent customer service. Have always been a pleasure to deal with. I have been with them for 8 years bar one year I went to Vodafone (was not that please with them). I have no real intentions of jumping to Vodafone.

pistolpetes11

Fionagus wrote: »

let us know how you get on - my OH is getting the same run around at the moment but I was released from my contract yesterday with no hassle and can continue as an uncontracted O2 customer

Woop , now outta contract , she kept saying I would have to leave the network,

I was having none of it what so ever and just kept repeating myself :
"Under regulation 17 of the European Communities regulation 2003 I have to right to withdraw from my contract with out penalty as I dont agree to the modifications to the contract "

I asked her to tell me where it stated that I have to leave the network and said that this would be a penalty , she realized at this stage that she was not getting anywhere with fobbing me off and said she would have to check it out .

Put me on hold for five mins , and came back and said its done now and I am contract free .

She would not mail me over confirmation but has assured me that I am now off contract , gave me her name .

I am gong to ring to make sure I am off contract later on today , but I am a happy camper now I tell you.

Bottom line here is , if you dont hold your ground you will pushed over and fobbed off !

That has made my day !!!

Purpleone

pistolpetes11 wrote: »

Woop , now outta contract , she kept saying I would have to leave the network,

I was having none of it what so ever and just kept repeating myself :
"Under regulation 17 of the European Communities regulation 2003 I have to right to withdraw from my contract with out penalty as I dont agree to the modifications to the contract "

I asked her to tell me where it stated that I have to leave the network and said that this would be a penalty , she realized at this stage that she was not getting anywhere with fobbing me off and said she would have to check it out .

Put me on hold for five mins , and came back and said its done now and I am contract free .

She would not mail me over confirmation but has assured me that I am now off contract , gave me her name .

I am gong to ring to make sure I am off contract later on today , but I am a happy camper now I tell you.

Bottom line here is , if you dont hold your ground you will pushed over and fobbed off !

That has made my day !!!

Hey - well done!!

lafors

potsy11 wrote: »

Must say though 02 are getting some bad press on this forum.

Dont get me wrong I am delighted to be out of my contract 14 months early, but 02 IMHO are a good company with excellent customer service. Have always been a pleasure to deal with. I have been with them for 8 years bar one year I went to Vodafone (was not that please with them). I have no real intentions of jumping to Vodafone.

Agreed, I've always thought their customer service was good....apart from those annoying "just ringing you to see how your current plan is suiting you" calls.
It just suits me to be out of contract now as the wife wants an iPhone4 and we can go to whichever network has the best deal for her without any problems.
No problem if thats with O2.

Tom Cruises Left Nut

pistolpetes11 wrote: »

Woop , now outta contract , she kept saying I would have to leave the network,

I was having none of it what so ever and just kept repeating myself :
"Under regulation 17 of the European Communities regulation 2003 I have to right to withdraw from my contract with out penalty as I dont agree to the modifications to the contract "

I asked her to tell me where it stated that I have to leave the network and said that this would be a penalty , she realized at this stage that she was not getting anywhere with fobbing me off and said she would have to check it out .

Put me on hold for five mins , and came back and said its done now and I am contract free .

She would not mail me over confirmation but has assured me that I am now off contract , gave me her name .

I am gong to ring to make sure I am off contract later on today , but I am a happy camper now I tell you.

Bottom line here is , if you dont hold your ground you will pushed over and fobbed off !

That has made my day !!!

If she won't send an email go on to the O2 Forum and ask the mods there to confirm that you are contract free and can cancel at any time with 30 days notice, you will get it in writing there !

connundrum

I've had it up to my eyeballs with being on hold and arguing over the phone with Sky and ESB recently..

Will 02 deal with me if I try to cancel via email?

http://www.o2online.ie/help/contact_us_query_form.shtml might be a way to go?

Excuse my lethargic nature at the moment

cookie1977

connundrum wrote: »

I've had it up to my eyeballs with being on hold and arguing over the phone with Sky and ESB recently..

Will 02 deal with me if I try to cancel via email?

http://www.o2online.ie/help/contact_us_query_form.shtml might be a way to go?

Excuse my lethargic nature at the moment

They might although you may be giving them an opt out. I can see it now.

"Due to the large number of emails we are currently receiving it will be a while before we get back to you say the 13th of July!!!"

I'd call if I were you.

elvis jones

I am going to move to voda as my parents have moved the home phone to them and can ring me for free, it will save them a lot overall.

quad_red

OP - I could fuppin kiss you!



In a moment of madness a few weeks ago, I went from clear sim to an 18 month contract for a HTC Desire.

Didn't like the Desire so sold it and went back to my iPhone. And now you've allowed me to get out of that damned contract!

Wahey!!

fitz

pistolpetes11 wrote: »

Woop , now outta contract , she kept saying I would have to leave the network,

I was having none of it what so ever and just kept repeating myself :
"Under regulation 17 of the European Communities regulation 2003 I have to right to withdraw from my contract with out penalty as I dont agree to the modifications to the contract "

I asked her to tell me where it stated that I have to leave the network and said that this would be a penalty , she realized at this stage that she was not getting anywhere with fobbing me off and said she would have to check it out .

Put me on hold for five mins , and came back and said its done now and I am contract free .

She would not mail me over confirmation but has assured me that I am now off contract , gave me her name .

I am gong to ring to make sure I am off contract later on today , but I am a happy camper now I tell you.

Bottom line here is , if you dont hold your ground you will pushed over and fobbed off !

That has made my day !!!

Just had the same experience, though she didn't put me on hold. Called me back within 2 minutes. Excellent service once I got speaking to the team dealing with the issue.

HuntingDrog

cheers OP.

best thread ever

theteal

quad_red wrote: »

OP - I could fuppin kiss you!



In a moment of madness a few weeks ago, I went from clear sim to an 18 month contract for a HTC Desire.

Didn't like the Desire so sold it and went back to my iPhone. And now you've allowed me to get out of that damned contract!

Wahey!!

. . .and made a tidy profit i'd assume fair play. . .jammy bastid

I'm waiting on the call back from them, she was telling me I'd have to leave o2, told her I wasn't having that. In fairness to her she claimed she is acting as directed by her supervisor, she said one of the team will ring me later. I also emailed them last night.

Carpenter

Just off the phone to them I signed up on 18 month contract on Monday and am now contract free so in other words I got a Htc desire for 160 euro cool or what Boards is the best

Monkaa

Just got released there no bothers at all...they were extremely mannerly etc

But they would not release my parents contracts who were on the 02 release edge package

How do I fight their corner? I said I wasnt happy with the 11811 thing and they said that wasnt nothing to do with it etc?!? They said they would ring me back

Stuxnet

vodafone are loving this...

..rats off a sinking ship...

quad_red

I gotta commend O2 on this. If anything, it makes me likely to stick with them.

I deal with Vodafone in work and have been with O2 personally for years and I would always rate O2 higher on customer service.

And given 90% of my family and friends are on o2, it's still cheaper overall to be with them.

jacko493

can someone point me to this article 17 in the terms and conditions, can't seem to see it, apologies for the stupid question just seems to be one of those days :-)

Monkaa

jacko493 wrote: »

can someone point me to this article 17 in the terms and conditions, can't seem to see it, apologies for the stupid question just seems to be one of those days :-)

http://www.o2online.ie/wps/wcm/connect/O2/About%20O2/Terms+and+conditions/Customer+Notification

Lumi

quad_red wrote: »

I gotta commend O2 on this. If anything, it makes me likely to stick with them.

I deal with Vodafone in work and have been with O2 personally for years and I would always rate O2 higher on customer service.

And given 90% of my family and friends are on o2, it's still cheaper overall to be with them.

Absolutely, even though I've been released from my contract I've no intention of leaving O2. Their customer service is second to none

Tom Cruises Left Nut

Same here, they have been excellent.

Just means I can now get the new iphone for a new customer price and cancel my old contract

Fionagus

Fionagus wrote: »

Absolutely, even though I've been released from my contract I've no intention of leaving O2. Their customer service is second to none

You wouldn't be of that view if two of their 1909 customer service folks were telling you you can only opt out of your contract if porting to another network. If anything they are pushing me to f off.

GinjaNinja

So Rang up. Got the script that the iphone was expensive and the contract covered this expense not just the phone tarrifs. States Reg 17, then the tune changed and they said i had to leave the network. I said that was a penalty, the changed tune. so i can stay on the network now. they offer new contracts and price plans. etc.

end results is out of contract 10 months early and unlock code on the way. Great customer service. but savage prices for the plan so i can now look around.

ando

dazedandlost wrote: »

Even worse, they are stopping their webtext service from 3rd Aug !

No more Eirtext or Jelly SMS !!!!!!


http://www.o2online.ie/wps/wcm/connect/O2/About%20O2/Terms+and+conditions/Customer+Notification

Ah ffs That app and those webtxts save me a good bit

The Recliner

ando wrote: »

Ah ffs That app and those webtxts save me a good bit

That post is incorrect, they are not dropping webtext

Desktop text is a different application, usually used by business

theteal

BOBBY wrote: »

vodafone are loving this...

..rats off a sinking ship...

not just vodafone, i'd assume this is being watched from all angles

Lumi

RoverJames wrote: »

You wouldn't be of that view if two of their 1909 customer service folks were telling you you can only opt out of your contract if porting to another network. If anything they are pushing me to f off.

I'm just speaking from my own experience. Sorry to hear you're being messed around. You are entitled to be released from your contract without penalty so stand your ground and demand your rights

Our man in Havana

I honestly can't see how you can on one hand disagree with the changes and then stay on their network.

Haddockman

Haddockman wrote: »

I honestly can't see how you can on one hand disagree with the changes and then stay on their network.

It is a means to get off contract, who wants to be contracted these days ? I'm a self employed contractor, I could either be out of work or working abroad at the drop of a hat so I would prefer not to be under contract with 02.

quad_red

Haddockman wrote: »

I honestly can't see how you can on one hand disagree with the changes and then stay on their network.

? O2 are making changes to the terms of your contract.

It is your right to cancel the contract if you do not accept these changes.

If another plan with o2 suits you better, then why change networks for the sake of it?

dubbegoode

So at this stage I have rang up 3 times. 1st time was a total nightmare very rude operator. 2nd & 3rd time very nice but regardless of what I say they said I have to leave the network. So I requested an unlock code and I will be dropping into vodafone getting a prepay sim for free and biding my time until Iphone 4 comes out. I can't understand O2, they are really shooting themselves in the foot.

cookie1977

Haddockman wrote: »

I honestly can't see how you can on one hand disagree with the changes and then stay on their network.

I think it's because of the fact that as they are changing the terms and conditions of your current contract they need you're agreement. If you dont agree to the terms you can be removed from contract but it doesn't force you off the network. It is then your decision to leave when ever you feel you want to or whenever you feel there's a better deal. I know it sounds strange but it is correct. If they forced you off the network that would be a penalty (which is not permitted under the act). The funny thing is that it's to do with the "small print" which normally screws the customer over but this time it's messing with the networks heads. The same applies to all the networks. I'm sure people on all networks will be looking very closely at changes to their T&C

Lumi

Haddockman wrote: »

I honestly can't see how you can on one hand disagree with the changes and then stay on their network.

The very minor change they made to their pricing does not affect me in any way, shape or form but, it has allowed me to demand to be released from my existing 18 month contract. Why wouldn't I take advantage of that??? It's always better to be a free agent rather than constricted by contractual terms.

quad_red

dubbegoode wrote: »

So at this stage I have rang up 3 times. 1st time was a total nightmare very rude operator. 2nd & 3rd time very nice but regardless of what I say they said I have to leave the network. So I requested an unlock code and I will be dropping into vodafone getting a prepay sim for free and biding my time until Iphone 4 comes out. I can't understand O2, they are really shooting themselves in the foot.

Did you quote regulation 17? And did you say you've got friends who did the exact same thing this morning?

Once I mentioned reg 17 (and quoted it), told them I did not accept the amended terms and conditions and wanted to terminate the contract in no uncertain terms, they complied.

And had no problem with me changing to o2 clear sim.