Esb power surge compensation?

wastewater

Are the ESB liable for damage to appliances within the home due to power cuts, LCD went dead after power cut, I wrote to ESB network local office and was told that they are not under the their charter although I have seen reports that they are.

dudara

Moved to the new Talk to ESB forum

dudara

Electric Ireland: David

Hi Wastewater,

I'm sorry to hear your appliances suffered damage due to power failures/surges. I'm not in a position to comment on the charter of ESB Networks, as this forum is for ESB Customer Supply only. I could offer you some general advice though. Have you tried emailing them, or visiting their website for further information?

From a safety point of view I would recommend you have surge protectors installed, to protect both yourself and any sensitive equipment you own. For general safety tips and advice, click here.

I hope this information has been of some help.

Thanks,

David.

wastewater

I bought surge protectors yesterday, I emailed them and I await a reply

Electric Ireland: David

Hi Wastewater,

You're way ahead of me..! I hope you get a prompt reply and some satisfaction.

Has your house insurance provider been of any help?

wastewater

I can claim less the excess, although i am loathed to claim on my insurance when I believe I know who should be liable.

Electric Ireland: David

Hi wastewater,

I regret that I can't be of more assistance to you in this matter.

If you have any billing related queries/questions, I will be happy to help you out.

All the best,

David.

wastewater

thanks

dlambirl

What day did the surge happen??

wastewater

last saturday evening, I am at the of a line with another house about 30 poles to the next, the whole village was out for about an hour

I.K.Brunel

I know from previous experience that ESB Networks will accept responsibility for appliance damage caused by a power surge IF/WHERE it is clearly arising from some action taken by them (e.g. men working on the line and a surge is caused by some action of the workers).

If your situation is as a result of a natural fault then they will not compensate.

wastewater

Thanks for the info, a power cut on a saturday night sounds like a fault, just happened I had a voltage drop for about 5 mins, it tripped the rcd first and then the voltage dropped, lights brown, microwave washing machine etc not working properly, ok know, rang esb and they are installing a voltage logger

Electric Ireland: David

Hi Wastewater,

I'm glad to hear your query is being looked into.

For anyone else who might be browsing this thread, I was on the ESB Networks website this morning looking for related links, and I thought the following might be of some use:

- Charges, policies and procedures

- What to do if there is a power cut

- Voltage problems

And thanks, I.K. Brunel, for your post as well.

All the best,

David.