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contacting o2, and also data usage question

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  • 04-07-2010 5:56pm
    #1
    alexlyons
    Registered Users Posts: 2,182 ✭✭✭


    thinking of moving to o2 simplicity. I have an unlocked iphone (a new one is on the way as well :)) and need free o2 calls and texts and about 100 of each any other network, so simplicity works fine. except i also need data. I noticed in the page with all the add ons, there is a 250mb add on for €7.47 i think. There are also mobile broadband add ons for using your phone as a modem.. can I get one of these add ons and use my phone as a modem, and also use my phone for surfing and it comes out of the same allowance..? the 250mb allowance isn't enough and they stupidly don't seem to have any other options.

    also, is there any number I can ring too talk to them as a potential customer?? there whole website is geared to existing customers...


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    #2
    Random
    Closed Accounts Posts: 19,080 ✭✭✭✭Random


    Contact options for O2 are here- http://www.o2online.ie/help/contact_us.shtml


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    #3
    alexlyons
    Registered Users Posts: 2,182 ✭✭✭alexlyons


    as i said, there whole website is geared towards existing customers, especially the phone contacts. Its a bill pay query so that only leaves me with two numbers, both of which took me to the same automated voice that eventually told me it was only for existing customers etc.


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    #4
    Random
    Closed Accounts Posts: 19,080 ✭✭✭✭Random


    Not called O2 in a while but usually an option for new customers or if you don't have an existing number. I'd imagine pressing 8# still works too and it bounce you through to someone.


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    #5
    alexlyons
    Registered Users Posts: 2,182 ✭✭✭alexlyons


    i've tried it a few times and just tried it again. its only for existing customers


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    #6
    Random
    Closed Accounts Posts: 19,080 ✭✭✭✭Random


    I just tried it there and it asked me for a 4 digit PIN. I assume because I was a previously customer. I whacked in 8# twice and it transferred me to an agent.

    I'm not sure what it says when you call but hit 8# a few times and you'll get through.


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    #7
    alexlyons
    Registered Users Posts: 2,182 ✭✭✭alexlyons


    it tries to retrieve my account info and then tells me its a helpline for o2 bill pay customers and cuts me off


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    #8
    Random
    Closed Accounts Posts: 19,080 ✭✭✭✭Random


    Are you on prepay at the moment? Call them 1747 from your mobile then and discuss with them.

    Otherwise 1909 or their landline number from your house phone.


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    #9
    alexlyons
    Registered Users Posts: 2,182 ✭✭✭alexlyons


    im on meteor bill pay. nothing is working....


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    #10
    Random
    Closed Accounts Posts: 19,080 ✭✭✭✭Random


    I hate stupid those stupid phone systems as much as the next person ...

    Can you do what I said from your landline?


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    #11
    alexlyons
    Registered Users Posts: 2,182 ✭✭✭alexlyons


    nope its all the same... not sure how it expects to retrieve account info from a landline... the systems are a bit crap. I could just call into a store tomorrow, but i've got to give meteor 30 days notice so i'd like to get that started.. i suppose i could just tell them and if it doesn't work just not leave meteor... any thoughts on the data query?


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    #12
    Davy
    Registered Users Posts: 19,340 CMod ✭✭✭✭Davy


    You can get the 250mb addon with the simplicity plan yes. To switch to the plan you can do it online, or ring this number only: 1850 812202

    Customer care wont be able to get you on to this tariff.


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    #13
    Idleater
    Registered Users Posts: 6,236 ✭✭✭Idleater


    Davy wrote: »
    You can get the 250mb addon with the simplicity plan yes.

    There is also the 1gb broadband add on for €12.50 (or €15 depending on whether you look on their website or in the print catalog in the shop).


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