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UPC connections problem.

  • 06-07-2010 11:44am
    #1
    Seaneh
    Banned (with Prison Access) Posts: 18,300 ✭✭✭✭


    19939623.png


    seriously... how do i fix it?


Comments

  • #2
    Dublin_Gunner
    Registered Users, Registered Users 2 Posts: 7,692 ✭✭✭Dublin_Gunner


    Has it always been like this, or is this a recent problem?

    Try disabling the routers own firewall for a start.

    Care to post a tracert?


  • #3
    jor el
    Closed Accounts Posts: 16,713 ✭✭✭✭jor el


    Seriously, give us a lot more information.


  • #4
    Seaneh
    Banned (with Prison Access) Posts: 18,300 ✭✭✭✭Seaneh


    how does one give such info?

    Gunner that is with ip flood detection and firewall disabled.


  • #5
    Seaneh
    Banned (with Prison Access) Posts: 18,300 ✭✭✭✭Seaneh


    Microsoft Windows [Version 6.0.6001]
    Copyright (c) 2006 Microsoft Corporation. All rights reserved.

    C:\Users\seaneh>tracert

    Usage: tracert [-d] [-h maximum_hops] [-j host-list] [-w timeout]
    [-R] [-S srcaddr] [-4] [-6] target_name

    Options:
    -d Do not resolve addresses to hostnames.
    -h maximum_hops Maximum number of hops to search for target.
    -j host-list Loose source route along host-list (IPv4-only).
    -w timeout Wait timeout milliseconds for each reply.
    -R Trace round-trip path (IPv6-only).
    -S srcaddr Source address to use (IPv6-only).
    -4 Force using IPv4.
    -6 Force using IPv6.


  • #6
    Dublin_Gunner
    Registered Users, Registered Users 2 Posts: 7,692 ✭✭✭Dublin_Gunner


    Seaneh wrote: »
    how does one give such info?

    Gunner that is with ip flood detection and firewall disabled.


    ok.

    So has it always been like this, or has it recently started?

    Please post a tracert to a server like google.com or maybe a uk game server like multiplay.co.uk

    If you don't know how (but assuming you do)

    Open a CMD prompt, type "tracert boards.ie"

    and post the result here (either take a screen shot, or copy and paste into notepad, and post reult here).

    Have you checked if UPC are doing any work in your area?


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  • #7
    Seaneh
    Banned (with Prison Access) Posts: 18,300 ✭✭✭✭Seaneh


    the connection was only made 4 weeks ago, moved house, was grand until about 4 days ago.

    Microsoft Windows [Version 6.0.6001]
    Copyright (c) 2006 Microsoft Corporation. All rights reserved.

    C:\Users\nsipped>tracert google.ie

    Tracing route to google.ie [66.102.9.106]
    over a maximum of 30 hops:

    1 11 ms 17 ms 6 ms 10.66.128.1
    2 13 ms 10 ms 10 ms 089-101-175094.ntlworld.ie [89.101.175.94]
    3 13 ms General failure.

    Trace complete.

    C:\Users\snipped>


  • #8
    Dublin_Gunner
    Registered Users, Registered Users 2 Posts: 7,692 ✭✭✭Dublin_Gunner


    you need to tracert to a server as per my post above!


  • #9
    Seaneh
    Banned (with Prison Access) Posts: 18,300 ✭✭✭✭Seaneh


    see edited previous post. thought it had coppied properly but hadnt.


  • #10
    Dublin_Gunner
    Registered Users, Registered Users 2 Posts: 7,692 ✭✭✭Dublin_Gunner


    Seaneh wrote: »
    the connection was only made 4 weeks ago, moved house, was grand until about 4 days ago.

    Microsoft Windows [Version 6.0.6001]
    Copyright (c) 2006 Microsoft Corporation. All rights reserved.

    C:\Users\nsipped>tracert google.ie

    Tracing route to google.ie [66.102.9.106]
    over a maximum of 30 hops:

    1 11 ms 17 ms 6 ms 10.66.128.1
    2 13 ms 10 ms 10 ms 089-101-175094.ntlworld.ie [89.101.175.94]
    3 13 ms General failure.

    Trace complete.

    C:\Users\snipped>

    Thats slightly concerning. Have you contacted UPC about the problem?

    Are you using wireless or ethernet?

    If using wireless, connect via the ethernet cable, and see if the result is the same.

    If it is, UPC are at fault for something.


  • #11
    bryaner
    Registered Users, Registered Users 2 Posts: 3,181 ✭✭✭bryaner


    Turn off the firewall on the router.


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  • #12
    Seaneh
    Banned (with Prison Access) Posts: 18,300 ✭✭✭✭Seaneh


    its wireless, erm, i dont have a cable layign around so im going to have to go to maplin and pick one up. im going to phone upc in a little bit. bit of an effort though as connection is in housemates name and ill need to get his details from him etc.


  • #13
    Dublin_Gunner
    Registered Users, Registered Users 2 Posts: 7,692 ✭✭✭Dublin_Gunner


    bryaner wrote: »
    Turn off the firewall on the router.


    Seriously, read the thread before posting useless comments.

    Seaneh - they may not speak to you. Is your housemate out for the day? Did you not receive an ethernet cable with the router? Check the box if its still lying around.


  • #14
    Seaneh
    Banned (with Prison Access) Posts: 18,300 ✭✭✭✭Seaneh


    bryaner wrote: »
    Turn off the firewall on the router.


    already said i have.
    Seaneh wrote: »
    how does one give such info?

    Gunner that is with ip flood detection and firewall disabled.


  • #15
    bryaner
    Registered Users, Registered Users 2 Posts: 3,181 ✭✭✭bryaner


    Dublin_Gunner wrote: »
    Seriously, read the thread before posting useless comments.

    Seaneh - they may not speak to you. Is your housemate out for the day? Did you not receive an ethernet cable with the router? Check the box if its still lying around.

    Keep your thong on


  • #16
    Seaneh
    Banned (with Prison Access) Posts: 18,300 ✭✭✭✭Seaneh


    Dublin_Gunner wrote: »
    Seriously, read the thread before posting useless comments.

    Seaneh - they may not speak to you. Is your housemate out for the day? Did you not receive an ethernet cable with the router? Check the box if its still lying around.

    housemate brought it with him from his last place. so he just brought the box and the tv box and they activated the line and it worked. i have an account with them in in my mums place in athlone and it works fine... ill see if he is around today and try get him to talk to them.

    I'm paying half the bill after all.


  • #17
    Dublin_Gunner
    Registered Users, Registered Users 2 Posts: 7,692 ✭✭✭Dublin_Gunner


    Seaneh wrote: »
    housemate brought it with him from his last place. so he just brought the box and the tv box and they activated the line and it worked. i have an account with them in in my mums place in athlone and it works fine... ill see if he is around today and try get him to talk to them.

    I'm paying half the bill after all.


    You might be able to get named on the account, I know I can deal with them on my UPC account, though its in the gf's name.

    Bryaner - my thong is firmly routed to my ass. Don't worry about that ;)


  • #18
    CrazyRabbit
    Registered Users, Registered Users 2 Posts: 8,659 ✭✭✭CrazyRabbit


    I deal with UPC all the time and I'm not the account holder. All you need to do is confirm the account number, home address, name & phone number.


  • #19
    Dublin_Gunner
    Registered Users, Registered Users 2 Posts: 7,692 ✭✭✭Dublin_Gunner


    CrazyRabbit wrote: »
    I deal with UPC all the time and I'm not the account holder. All you need to do is confirm the account number, home address, name & phone number.


    Well that puts pay to that so.


    Give them a call and tell them to sort it out.


  • #20
    bryaner
    Registered Users, Registered Users 2 Posts: 3,181 ✭✭✭bryaner


    Dublin_Gunner wrote: »
    You might be able to get named on the account, I know I can deal with them on my UPC account, though its in the gf's name.

    Bryaner - my thong is firmly routed to my ass. Don't worry about that ;)

    Right up there with your manners, i certainly aint worried.


  • #21
    Dublin_Gunner
    Registered Users, Registered Users 2 Posts: 7,692 ✭✭✭Dublin_Gunner


    bryaner wrote: »
    Right up there with your manners, i certainly aint worried.


    And your reading comprehension apparently :rolleyes:

    If you've nothing to offer the thread, don't bother posting.


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  • #22
    bryaner
    Registered Users, Registered Users 2 Posts: 3,181 ✭✭✭bryaner


    Dublin_Gunner wrote: »
    And your reading comprehension apparently :rolleyes:

    If you've nothing to offer the thread, don't bother posting.

    I missed a post and you started firing insults, shows your type really.
    All I would expect!


  • #23
    jor el
    Closed Accounts Posts: 16,713 ✭✭✭✭jor el


    bryaner and Dublin_Gunner, quit the sniping at each other, or take a break.


  • #24
    Seaneh
    Banned (with Prison Access) Posts: 18,300 ✭✭✭✭Seaneh


    It seems to have resolved itself.

    packetloss down to between 0% and 2% and pings between 16 and 30. jitter between 13 and 40ish. (ran the test 10 times, these are the variables).


  • #25
    Dublin_Gunner
    Registered Users, Registered Users 2 Posts: 7,692 ✭✭✭Dublin_Gunner


    Seaneh wrote: »
    It seems to have resolved itself.

    packetloss down to between 0% and 2% and pings between 16 and 30. jitter between 13 and 40ish. (ran the test 10 times, these are the variables).


    Must have been something UPC were doing on the network. When they're upgrading parts of their network, its very possible to experience issues like this.

    Keep an eye on it for a few days, just to be sure, to be sure :)


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