Geting a refund from costplus sofas

thenightrider

What are my rights i orderd a sofa was told it would take 8 to 10 weeks that was fine over 10 weeks later go in to see is the sofa ready now im being told its not ready and will still be an other 8 to 10 weeks. I cant wait that long and just want to go out and get an other sofa should i be be able to just get a refund as they have broken the contract by not haveing the sofa to me with in the writen time frame.

Oryx

Have you got that timescale in writing, and have you already asked for a refund?

thenightrider

Ive got the timeframe in writing i told the person that told me if it was going to be that much longer that i would want a refund they told me that someone would give me a call today to sort something out just want to make sure i no my rights if they cant help me.

Oryx

Sounds like they arent fulfilling their end and you should be entitled to a refund alright.

thenightrider

Just a quick update they can get me a new 3 seat sofa now and they have a shop display 2 seat sofa that i am going to take with a nice discount So im happy i get my sofa with out the wait and a discount