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Cause to cancel my o2 bill account?

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  • 18-07-2010 1:39pm
    #1
    ails27
    Closed Accounts Posts: 8 ✭


    i joined o2 bill pay on the 7th of this month. its for a iphone and im paying 40 euro p/m. they never told me that i live in a black spot and that the iphone wont work where i live. i have virtually no reception 100% of the time. also on the day i purchased the phone they failed to give me a copy of the contract. is there any way to make the contract void as the phone just dont work


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    #2
    Random
    Closed Accounts Posts: 19,080 ✭✭✭✭Random


    you're still within your 14 day cooling off period i believe. pop back into a shop asap and tell them you wish to cancel the contract. see what they say.

    i've also moved your thread to consumer issues as it relates to contracts and returns.


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    #3
    ails27
    Closed Accounts Posts: 8 ✭ails27


    iv read the terms and conditions on the web site. they say you only get 7 days to cancel contract..is there anything i can do?


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    #4
    Davy
    Registered Users Posts: 19,340 CMod ✭✭✭✭Davy


    Inside 30 days you can get a refund if the handset is faulty


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    #5
    matchthis
    Registered Users Posts: 1,874 ✭✭✭matchthis


    did you ring their customer care to confirm you are in a blackspot? Might make things more easy if you need to call back to the store


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    #6
    ails27
    Closed Accounts Posts: 8 ✭ails27


    iv found a loop hole where ported numbers have 14 days to return to there previous network without incurring contract termination fees. fingers crossed it works tomorrow. also customer care said i was in a blackspot


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    #7
    matchthis
    Registered Users Posts: 1,874 ✭✭✭matchthis


    ails27 wrote: »
    iv found a loop hole where ported numbers have 14 days to return to there previous network without incurring contract termination fees. fingers crossed it works tomorrow. also customer care said i was in a blackspot

    Sounds like you're all good so, surely they can't argue with that


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    #8
    ails27
    Closed Accounts Posts: 8 ✭ails27


    yep should be. will let you know tomorrow, thanks for the replys


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    #9
    ails27
    Closed Accounts Posts: 8 ✭ails27


    ya but i dnt no wil i be left keep the fon as i doubt they will refund me the money. guess il find out soon. wish me luck :-)


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    #10
    krudler
    Registered Users Posts: 34,788 ✭✭✭✭krudler


    ails27 wrote: »
    ya but i dnt no wil i be left keep the fon as i doubt they will refund me the money. guess il find out soon. wish me luck :-)

    If they agree theres no coverage in the area then yeah, you can keep the phone, they'll just remove your contract and then give you the unlock code(can take about a week to get an iphone one though) so you can move your number to another network in the meantime


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    #11
    ails27
    Closed Accounts Posts: 8 ✭ails27


    wel girl n cust care sed there no 3g network where i live so hope they will agree with me. cant see it as been easy tho think i have a big fit on my hands. thanks for your help.


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    #12
    keithclancy
    Registered Users Posts: 9,208 ✭✭✭keithclancy


    krudler wrote: »
    If they agree theres no coverage in the area then yeah, you can keep the phone, they'll just remove your contract and then give you the unlock code(can take about a week to get an iphone one though) so you can move your number to another network in the meantime

    No they won't, hes just gotten a heavily subsidised iPhone, they'll look for it back or expect to pay the full 700 odd euros it costs to buy it.


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    #13
    iffy_2007
    Registered Users Posts: 91 ✭✭iffy_2007


    as far as I am aware if you have signed a contract with them, its an agreement between them and yourself, them providing you with a service and you paying for that service. Now as you are in a blackspot they are unable to provide you their service which means the contract is null & void. I heard ur doll that be's on the afternoon show say that waaaaaay back...the feckers are getting away with it far too much!!


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    #14
    ails27
    Closed Accounts Posts: 8 ✭ails27


    heya they do get away with too much i was completly within my rights according to terms nd conditions nd the **** i had to put up with to get thru to them as u sed im paying for a service and not getting it. i got out of ot anyways thank god and it taut me a big lesson. i spent all day on fone to them getting so many different stories u wud not belive so so happy to be freeeeeeeee ;-)


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