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Worried about a company ive booked a trip with

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  • 18-07-2010 8:08pm
    #1
    Paco Rodriguez
    Closed Accounts Posts: 701 ✭✭✭


    hey guys,

    I wont mention the company as I dont have much evidence to back my thoughts.

    I have booked a mountaineering trip abroad this autumn with an Irish company who also do tours within ireland. The seem to very casual. I have asked three times for them to, as they promised, to disclose the best flight time to our destination (flights are not included in price) and I havent heard anything in a month from them.

    Also after searching reviews, there are alot of good reviews, that simply look as if they were written by someone in the company. They have also had a thread with a good review on this site closed, as the mod team saw through it at that time.

    There are some bad reviews about there trips to the cliffs of moher, that they didnt have proper guides. But i didnt find any about their trips abroad.
    I have paid about 50 euro deposit. I am getting paranoid that they take deposits, and hope that the customer will cancel....

    I wont be cancelling, as I was planning on visiting this country anyway. So if I dont hear from them, is there anywhere I can lodge a complaint to?

    thanks


Comments

  • Options
    #2
    tommy21
    Closed Accounts Posts: 2,419 ✭✭✭tommy21


    Paco Rodriguez wrote: »
    hey guys,

    I wont mention the company as I dont have much evidence to back my thoughts.

    I have booked a mountaineering trip abroad this autumn with an Irish company who also do tours within ireland. The seem to very casual. I have asked three times for them to, as they promised, to disclose the best flight time to our destination (flights are not included in price) and I havent heard anything in a month from them.

    Also after searching reviews, there are alot of good reviews, that simply look as if they were written by someone in the company. They have also had a thread with a good review on this site closed, as the mod team saw through it at that time.

    There are some bad reviews about there trips to the cliffs of moher, that they didnt have proper guides. But i didnt find any about their trips abroad.
    I have paid about 50 euro deposit. I am getting paranoid that they take deposits, and hope that the customer will cancel....

    I wont be cancelling, as I was planning on visiting this country anyway. So if I dont hear from them, is there anywhere I can lodge a complaint to?

    thanks

    Well based on what you said, do not not pay a penny more than the fifty euro. Any company that does not respond inside a month is having serious difficulty or at a minimum has really crap customer service. Chase the fifty euro up and book with someone else. Am I reading correctly that you are taking this trip within Ireland?


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    #3
    Paco Rodriguez
    Closed Accounts Posts: 701 ✭✭✭Paco Rodriguez


    Hi thanks for the reply,

    No the trip is to the Alps. There is no way im leaving the fifty euro with them.


  • Options
    #4
    tommy21
    Closed Accounts Posts: 2,419 ✭✭✭tommy21


    Paco Rodriguez wrote: »
    Hi thanks for the reply,

    No the trip is to the Alps. There is no way im leaving the fifty euro with them.

    They sound dodgy anyway, be thankful it is only fifty euro at this stage. I presume that they don't have your bank details to debit the rest?


  • Options
    #5
    RangeR
    Registered Users Posts: 7,265 ✭✭✭RangeR


    Paco Rodriguez wrote: »
    hey guys,

    I wont mention the company as I dont have much evidence to back my thoughts.

    I have booked a mountaineering trip abroad this autumn with an Irish company who also do tours within ireland. The seem to very casual. I have asked three times for them to, as they promised, to disclose the best flight time to our destination (flights are not included in price) and I havent heard anything in a month from them.

    Also after searching reviews, there are alot of good reviews, that simply look as if they were written by someone in the company. They have also had a thread with a good review on this site closed, as the mod team saw through it at that time.

    There are some bad reviews about there trips to the cliffs of moher, that they didnt have proper guides. But i didnt find any about their trips abroad.
    I have paid about 50 euro deposit. I am getting paranoid that they take deposits, and hope that the customer will cancel....

    I wont be cancelling, as I was planning on visiting this country anyway. So if I dont hear from them, is there anywhere I can lodge a complaint to?

    thanks

    I'm assuming you emailed them. Why?
    Can you not ring them?


  • Options
    #6
    jor el
    Closed Accounts Posts: 16,713 ✭✭✭✭jor el


    Paco Rodriguez wrote: »
    I have booked a mountaineering trip abroad this autumn with an Irish company who also do tours within ireland. The seem to very casual. I have asked three times for them to, as they promised, to disclose the best flight time to our destination (flights are not included in price) and I havent heard anything in a month from them.

    Walk away. Do not give them any more money, and do not make any more bookings (especially for flights or accommodation) with them. You may have to take the hit on the €50, but be thankful that's all it is.

    This sounds like it's just a booking agent, so it's completely unregulated. There is no one to complain to or to police what they do. Cut your losses, and search for a reputable agent.


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  • Options
    #7
    breadmonkey
    Registered Users Posts: 3,608 ✭✭✭breadmonkey


    I think I'd take the €50 hit too. I'd be reluctant to head off into the mountains with a dodgy crowd like this tbh.


  • Options
    #8
    Del2005
    Registered Users Posts: 18,992 ✭✭✭✭Del2005


    Paco Rodriguez wrote: »
    hey guys,

    I wont mention the company as I dont have much evidence to back my thoughts.

    I have booked a mountaineering trip abroad this autumn with an Irish company who also do tours within ireland. The seem to very casual. I have asked three times for them to, as they promised, to disclose the best flight time to our destination (flights are not included in price) and I havent heard anything in a month from them.

    Also after searching reviews, there are alot of good reviews, that simply look as if they were written by someone in the company. They have also had a thread with a good review on this site closed, as the mod team saw through it at that time.

    There are some bad reviews about there trips to the cliffs of moher, that they didnt have proper guides. But i didnt find any about their trips abroad.
    I have paid about 50 euro deposit. I am getting paranoid that they take deposits, and hope that the customer will cancel....

    I wont be cancelling, as I was planning on visiting this country anyway. So if I dont hear from them, is there anywhere I can lodge a complaint to?

    thanks

    Did you pay by credit card? You can do a charge back for no service provided.


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