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ESB giving phone no's to 3rd parties

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  • 19-07-2010 11:19am
    #1
    Cú Giobach
    Closed Accounts Posts: 3,772 ✭✭✭


    The other day I recieved a "cold call" when I asked where they got my number I was told the ESB supplied it.
    I specifically stated to the ESB my number was NOT to be passed on to third parties and find this totally unacceptable.
    This is my PRIVATE mobile number and I find this behavior totally disgracefull.
    I will be ringing the ESB later but want to discuss this on a public forum first.
    :mad:


Comments

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    #2
    Electric Ireland: David
    Closed Accounts Posts: 1,457 ✭✭✭Electric Ireland: David


    Hi Cu Giobach,

    I am very sorry to hear of this, but I assure you that under no circumstances would ESB Customer Supply pass on such details to a third party.

    If you would PM me the details of the company/individual who contacted you, we will have the matter investigated forthwith.

    Thanks,

    David.


  • Options
    #3
    Cú Giobach
    Closed Accounts Posts: 3,772 ✭✭✭Cú Giobach


    OK. Unfortunately all I know is they were some marketing/survey company,
    I was so incensed at the time I dont remember their name or any details.
    I accept your stated position that you dont pass on details and thank you for the swift reply.
    They must have lied (hopefully) about where they got my no' .
    Thanks.


  • Options
    #4
    starfish12
    Registered Users Posts: 200 ✭✭starfish12


    Cu Giobach I got a call recently from a company that told me they got my number from ESB, but it was about the free energy survey that I had done last year, is that maybe what your call was about? I presumed it was normal. they just asked me a couple of questions about the survey and what i thought of it


  • Options
    #5
    Electric Ireland: David
    Closed Accounts Posts: 1,457 ✭✭✭Electric Ireland: David


    Hi Cu Giobach,

    We appreciate customers bringing such matters to our attention, and I understand why you felt incensed; abuse of a customer's voluntarily provided private information is not acceptable.

    We adhere to strict standards of data protection and would never wish to see your information passed on to a third party that bear no direct relation to us.
    starfish12 wrote: »
    Cu Giobach I got a call recently from a company that told me they got my number from ESB, but it was about the free energy survey that I had done last year, is that maybe what your call was about? I presumed it was normal. they just asked me a couple of questions about the survey and what i thought of it

    Just to clarify, any company/individual that contacts a customer stating that they obtained their details from ESB is doing so at our own request; effectively they would be working on our behalf.

    If you have any other questions, I'll be happy to help.

    Thanks,

    David.


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