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OMFG the cheek!

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    #32
    Fajitas!
    Registered Users Posts: 16,624 ✭✭✭✭Fajitas!


    91011 wrote: »
    Pity good old decent customer service doesn't exist in these places anymore.

    Tbh, only a manager could have done the above, who knows, if a manager was called, there could have been fantastic customer service - unfortunately, the OP did walk out instead of asking for someone in a managerial role. That said, it was as much the fault of the desk staff for not calling a manager down immediately.

    Tbh, I think the painter was only trying to help, he could well have put the signs up, maybe he didn't - Who knows. He's not going to be used to having to dealing with that sort of situation, and was obviously rather uncomfortable, hence the 'not looking in the eyes'.


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    #33
    jay-me
    Registered Users Posts: 1,002 ✭✭✭jay-me


    Fajitas! wrote: »
    Tbh, only a manager could have done the above, who knows, if a manager was called, there could have been fantastic customer service - unfortunately, the OP did walk out instead of asking for someone in a managerial role. That said, it was as much the fault of the desk staff for not calling a manager down immediately.

    Tbh, I think the painter was only trying to help, he could well have put the signs up, maybe he didn't - Who knows. He's not going to be used to having to dealing with that sort of situation, and was obviously rather uncomfortable, hence the 'not looking in the eyes'.

    As I said earlier the lady at Information rang the manager and he told her to tell me to get it cleaned and give them the bill.


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    #34
    91011
    Closed Accounts Posts: 1,383 ✭✭✭91011


    Fajitas! wrote: »
    Tbh, only a manager could have done the above

    And that's why retail is not what it should be - staff should be empowered to make decisions up to a certain level which are beneficial to the company they work in.

    If you give them the responsibility, most of them will respond in a positive manner.


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