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Meteor; Change of billpay terms; get out of contract?

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    #572
    Fresh Pots
    Closed Accounts Posts: 4,234 ✭✭✭Fresh Pots


    metalfest wrote: »
    do you have to have had the data add on to cancel your contract?
    No.


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    #573
    Philip42
    Registered Users Posts: 282 ✭✭Philip42


    metalfest wrote: »
    do you have to have had the data add on to cancel your contract?

    Nope, in fact if you don't have a data add on it's even more relevant to you as the change is referring to out of bundle cost changes..having said that I don't think that matters either..I went bill pay lite today and I'm only a month into an 18 month contract! HIghly recommended..


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    #574
    metalfest
    Registered Users Posts: 1,016 ✭✭✭metalfest


    so i ring, and say because of changes made in regulation 17 I'm unhappy with my pricing and I wish to be moved to PAYG?


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    #575
    partyatmygaff
    Registered Users Posts: 10,992 ✭✭✭✭partyatmygaff


    metalfest wrote: »
    so i ring, and say because of changes made in regulation 17 I'm unhappy with my pricing and I wish to be moved to PAYG?
    lol, not exactly. Regulation 17 is the EU law which allows for people to withdraw from contract without penalty. You need to say that you're unhappy with the price changes and are exercising your right under Regulation 17 to withdraw from contract.


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    #576
    metalfest
    Registered Users Posts: 1,016 ✭✭✭metalfest


    partyatmygaff wrote: »
    lol, not exactly. Regulation 17 is the EU law which allows for people to withdraw from contract without penalty. You need to say that you're unhappy with the price changes and are exercising your right under Regulation 17 to withdraw from contract.

    ahh I see, I will be going back into contract with them soon after, the new price plans are much better


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    #577
    Abelloid
    Registered Users Posts: 3,495 ✭✭✭Abelloid


    I think at this stage you could probably ring up and say you're an ex-member of E-17 and you're not happy taking penalties so you'd like to cancel your contract...


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    #578
    Grudle
    Registered Users Posts: 267 ✭✭Grudle


    Just an update on my cancellation and switch to Bill Pay Smart Lite.

    I can confirm that the change went through today (first day of new billing cycle) and I am on a month to month contract now.

    Thank you EU and Meteor.


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    #579
    Run_to_da_hills
    Closed Accounts Posts: 20,009 ✭✭✭✭Run_to_da_hills


    My brother took out a 12 month Meteor contract in the beginning of May.

    He called them today about terminating the contract after reading this. They said that if he remained with the contract nothing would change. However if he bailed out but stayed with them he would now have 400 minutes a month instead of the 500. They offered him an upgrade if he held on to the contract.

    They also said that he must hand back the phone if he leaves Meteor altogether (Sony Ericcson W995) and if it is damaged he must pay for it. I found this part strange.


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    #580
    Bluefoam
    Registered Users Posts: 7,741 ✭✭✭Bluefoam


    alhimself wrote: »
    been following all this, and dodgy as it sounds would it be possible to start a contract for a htc legend, say tomorrow wait 14 days say, 18/19th aug and they try get out of it?kinda feel bad thinkin of it, but what the hey, karma for the people they raped on data charges no? if i could get out of it id like to stay with them(currently on prepay), but obviously have the freedom of no contract with a nice plan.

    Go for it. I got a Desire last week and cancelled my Meteor contract yesterday...


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    #581
    M450
    Registered Users Posts: 677 ✭✭✭M450


    Grudle wrote: »
    Just an update on my cancellation and switch to Bill Pay Smart Lite.

    I can confirm that the change went through today (first day of new billing cycle) and I am on a month to month contract now.

    Thank you EU and Meteor.
    Cheers for the update. Did they switch you directly to the lite plan, or did you go PAYG and then sign up to bill pay?
    And if the first case hav u got free Meteor texts/calls?


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    #582
    NothingMan
    Registered Users Posts: 11,178 ✭✭✭✭NothingMan


    Has anyone here got out of contract and gone to another network?

    If so, have they chased you for the handset back?

    I honestly don't see how they could. If it was never mentioned on the phone and you were put on PAYG and then decided to move networks I don't see how they have any recourse to then ask for the phone back.


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    #583
    cojomo2
    Registered Users Posts: 3,216 ✭✭✭cojomo2


    Bluefoam wrote: »
    Go for it. I got a Desire last week and cancelled my Meteor contract yesterday...


    So, you signed up, AFTER they announced their new pricing, and still managed to get out of contract and keep the phone:confused: Jeez Meteor need to wake up!


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    #584
    elmoie
    Registered Users Posts: 78 ✭✭elmoie


    NothingMan wrote: »
    Has anyone here got out of contract and gone to another network?

    If so, have they chased you for the handset back?

    I honestly don't see how they could. If it was never mentioned on the phone and you were put on PAYG and then decided to move networks I don't see how they have any recourse to then ask for the phone back.

    Yes i changed to PAYG for a few days then ported over to three on Tuesday not a word from meteor (also they never said i had to return my hero when i first called up and moved to PAYG)


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    #585
    Fresh Pots
    Closed Accounts Posts: 4,234 ✭✭✭Fresh Pots


    cojomo2 wrote: »
    So, you signed up, AFTER they announced their new pricing, and still managed to get out of contract and keep the phone:confused: Jeez Meteor need to wake up!
    I'd say it won't take long for them to sort that out. Its a bit risky as you could be stuck with a contract you didn't want.


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    #586
    metalfest
    Registered Users Posts: 1,016 ✭✭✭metalfest


    just rang up, cancelled, no questions, unhappy with the new prices, ok , done thanks,


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    #587
    here.from.day.1
    Registered Users Posts: 1,211 ✭✭✭here.from.day.1


    I have been switched over to Lite as requested but I have been charged for the 3 texts I have sent.. to Meteor numbers.. I should have free calls and texts to Meteor.. :confused:


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    #588
    Damie
    Registered Users Posts: 341 ✭✭Damie


    here.from.day.1 wrote: »
    I have been switched over to Lite as requested but I have been charged for the 3 texts I have sent.. to Meteor numbers.. I should have free calls and texts to Meteor.. :confused:

    That offer is for new customers only I would imagine....prob have to transfer to another network and then transfer back to Meteor as a new customer....


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    #589
    Pacifico
    Closed Accounts Posts: 5,115 ✭✭✭Pacifico


    M450 wrote: »
    Cheers for the update. Did they switch you directly to the lite plan, or did you go PAYG and then sign up to bill pay?
    And if the first case hav u got free Meteor texts/calls?

    Same for me today...

    I DON'T have free meteor/calls texts. Got switched to bill pay lite over the phone.

    I was told that I would have free calls and texts! Will give them a ring in a while...


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    #590
    M450
    Registered Users Posts: 677 ✭✭✭M450


    That's annoying but expected... let us know if its possible to get the free texts/calls added to your account without any messing around. It's stated on their website!

    If not, we'll hav to do it the long way.


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    #591
    Pacifico
    Closed Accounts Posts: 5,115 ✭✭✭Pacifico


    Yup :(

    Free calls & texts to meteor only for new customers. I was told by the guy who switched me that it was included, didn't seem to matter.

    Oh well, will just cancel the contract in a few days i'd say and sign up in store


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    #592
    Philip42
    Registered Users Posts: 282 ✭✭Philip42


    Pacifico wrote: »
    Yup :(

    Free calls & texts to meteor only for new customers. I was told by the guy who switched me that it was included, didn't seem to matter.

    Oh well, will just cancel the contract in a few days i'd say and sign up in store

    I spoke to a girl in CC and I said I specifically wanted the free Meteor to Meteor calls and texts, and I asked to go to Smart Lite plan. She said I wouldn't have them if I changed to Smart Lite plan and that I'd have to go to the Bill Pay Lite plan to get free texts and calls to Meteor. I said fine. It doesn't kick in until the end of my current billing month which is the 10th of August, but I don't see why I wouldn't get them.

    As far as I'm aware the "only for new customers" thing only applies to Smart Lite contract, not Bill Pay Lite. Think that's clear enough on their website?


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    #593
    metalfest
    Registered Users Posts: 1,016 ✭✭✭metalfest


    has anyone cancelled their contract then started a new one with meteor?


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    #594
    Bacchus
    Registered Users Posts: 4,701 ✭✭✭Bacchus


    metalfest wrote: »
    has anyone cancelled their contract then started a new one with meteor?

    Yes, just completed the process yesterday. I canceled over the weekend, got switched over to PAYG on Wednesday. I called into Meteor yesterday and signed up to a new contract, no problems. The lads in there knew exactly what I had done and it was no skin off their noses. I think Meteor have stopped all the scare tactics of "we'll take your phone", "you'll lose your deposit" etc. Now, I think they are simply trying to get people to resign up as quickly as possible once they leave.


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    #595
    eden_my_ass
    Registered Users Posts: 594 ✭✭✭eden_my_ass


    Philip42 wrote: »
    I spoke to a girl in CC and I said I specifically wanted the free Meteor to Meteor calls and texts, and I asked to go to Smart Lite plan. She said I wouldn't have them if I changed to Smart Lite plan and that I'd have to go to the Bill Pay Lite plan to get free texts and calls to Meteor. I said fine. It doesn't kick in until the end of my current billing month which is the 10th of August, but I don't see why I wouldn't get them.

    As far as I'm aware the "only for new customers" thing only applies to Smart Lite contract, not Bill Pay Lite. Think that's clear enough on their website?

    The procedure is (was last weekend) drop from bill to payg, go into store and sign straight back up to smart lite, you then get the full introductory offer of free meteor calls and texts for first 12 months (not a 12 month contract before someones asks, just a 12 month offer)


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    #596
    Canluum
    Registered Users Posts: 189 ✭✭Canluum


    Just called there to cancel my contract and when asked why I gave the usual schpeel "not happy with the new charges on the amended contract".

    He then says "you realise these charges are actually beneficial?"
    *awkward silence*
    "Okay, can I still cancel my contract"
    "It's your choice, just so you know these charges are actually benefiting you..."
    this went on for a while, taking advantage of my Irish guilt, I nearly capitulated.


    Anyway on PAYG now and wanted to move to Bill Pay Lite (€10) but with the 10GB internet add-onn. The chap on the phone said that the unlimited add-on wasn't available on the €10 plan. Is this true???
    Couldn't find anything on the site that suggested as much... actually found this which suggested otherwise. Does anyone know if you can get the 10GB add on on Bill Pay Lite 10?


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    #597
    TheTwiz
    Closed Accounts Posts: 337 ✭✭TheTwiz


    I cancelled today and asked to be switched to PAYG. Any idea how long this process takes?


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    #598
    Canluum
    Registered Users Posts: 189 ✭✭Canluum


    TheTwiz wrote: »
    I cancelled today and asked to be switched to PAYG. Any idea how long this process takes?
    I was told to turn my phone off for a few minutes and I'd be on PAYG. I did and I was.


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    #599
    radiospan
    Registered Users Posts: 3,330 ✭✭✭radiospan


    Canluum wrote: »
    He then says "you realise these charges are actually beneficial?"
    *awkward silence*
    "Okay, can I still cancel my contract"
    "It's your choice, just so you know these charges are actually benefiting you..."
    this went on for a while, taking advantage of my Irish guilt, I nearly capitulated.

    You shouldn't feel guilty at all.

    Yes the changes are beneficial, but it's *more* beneficial for you to leave your contract and move to PAYG / Bill Pay Lite / whatever.

    It makes financial sense for you to leave your contract, and I wouldn't feel guilty about telling them straight out :D


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    #600
    eden_my_ass
    Registered Users Posts: 594 ✭✭✭eden_my_ass


    Canluum wrote: »
    Just called there to cancel my contract and when asked why I gave the usual schpeel "not happy with the new charges on the amended contract".

    I keep reading about people saying they're having to explain to meteor that they're not happy with the changes...why? Happy or not has nothing to do with it, your opinion on the changes is none of Meteors business frankly, I just said that as the terms have changed I'm exercising my right to end contract, noone asked me was i happy or not...no need to be over-thinking it, just stick to the facts :D

    Of course if you ring customer care instead of cancellations, you're bound to get hassled by the phone jockey...skip it


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    #601
    muppetkiller
    Registered Users Posts: 5,199 ✭✭✭muppetkiller


    I called up there and cancelled without any issue. She know exactly what I was calling about and was very friendly on the phone so big kudos to Meteor for that.
    I am a new meteor customer anyway when I signed up 2 months ago and had signed up to the Smart Bill Pay Lite on a 35 a month plan. So when I cancelled my contract and re-signed up on a one month rolling contract to the same plan it's actually now 5 euro cheaper lol. Thanks a million OP.
    Free Meteor Desire, 5 euro a month cheaper and no contract...sweet :D


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