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Tooledup.com

  • 26-07-2010 1:59pm
    #1
    The Waxbill
    Registered Users, Registered Users 2 Posts: 176 ✭✭


    Hi, has anyone had any dealings with Tooledup.com in the UK? I ordered a Ryobi brushcutter from them last week but when i got it there was a part missing. I've been trying to call them but the number they give on their website can only be dialled from the UK. I've tryed emailing them but haven't got a reply yet.


Comments

  • #2
    fm
    Registered Users Posts: 670 ✭✭✭fm


    i have got a few tools from them with no problems.got a router once and wouldnt work so they sent another one over and collected the first one within a week.Not too sure but i thinki rang them.


  • #3
    The Waxbill
    Registered Users, Registered Users 2 Posts: 176 ✭✭The Waxbill


    Thanks fm, it was a very quick delivery time, I put the order in on wed morning and had it by fri morning. Definately can't call them from the number they give on the website. I do expect a quick response but i have to reach them first?


  • #4
    Alun
    Registered Users, Registered Users 2 Posts: 21,472 ✭✭✭✭Alun


    If you enter the phone number here http://saynoto0870.com/numbersearch.php, you get the following number 020 8805 3630 which is the number of http://www.leeindustrial.co.uk/ their parent company.


  • #5
    The Waxbill
    Registered Users, Registered Users 2 Posts: 176 ✭✭The Waxbill


    Alun, that's brilliant, thank you so much. I've rang them but I'm not very happy to be honest. I only got to speak to a girl in customer service and they hadn't a clue what I was talking about to be honest. I'm missing a small adaptor to attach one of the reels to the brushcutter and trying to describe this over the phome was a waste of time to be honest. She said I'd have to speak to someone in their technical department, of course I was put through to them and kept on hold for a while only to end up back with the same girl to tell me they are a bit busy at the moment and I should call back later???? I asked her could they call me and she said yes but it probably wouldn't be today. I asked when I could expect a call and she said in the next day or two??? Not good enough really IMO.


  • #6
    The Waxbill
    Registered Users, Registered Users 2 Posts: 176 ✭✭The Waxbill


    I got a call from tooledup this morning and they are sending me out the replacement part today. I take back what I said yesterday about it not being good enough... rush of blood to the head i'm afraid lol... just hope it's the right part now. i'll update when it arrives.


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