jsa arrears

anucksunamun

Dec of last year my claim for jsb ran out, and in the interim between claiming money from the health board and the jsb running out there were three weeks without any payment, now I have asked about this repeatedly in the office, I have rang, and spoken to a supervisor who says he couldn't understand why it was taking so long, and that I was entitled to the payment, it was just a matter of time. I had a meeting with an officer about something else 2 months ago, he said he would look into it for me, still have heard nothing back whatsoever. Is there anything else I can do at this stage, or does anyone have any advice for me?

snubbleste

Write to them.
Refer to their Customer Charter.

anucksunamun

I did as snubbleste suggested in August, but have still heard absolutely nothing back. Any other suggestions?

westernventure

similar thing happened to me a few weeks ago, my JSB finished and they never informed me when it was finished, i already had my means test 2 months before that but when i got my first payment for JSA i was short 2 weeks of backpay, so i went into the sw office and she told to write a letter explaining that i was not informed when my stamps were finished and bring it back to her,

So a week after that i got my full arrears in my next payment at the post office