Magnet Broadband speed slowed down - new socket?

Mr Bleech

Basically, last Thursday for some unknown reason my Magnet broadband went, Magnet got it back working yesterday but the download speeds are down to 5mb instead of my usual 17/18mb.

I've been told by them that they can see it working fine and it's more than likely my phone socket in the wall that is the problem.

My question is how do I go about getting this fixed, should Magnet not fix it as I'm paying them the line rental? Or is this my responsibility?

Thanks

jay93

Mr Bleech wrote: »

Basically, last Thursday for some unknown reason my Magnet broadband went, Magnet got it back working yesterday but the download speeds are down to 5mb instead of my usual 17/18mb.

I've been told by them that they can see it working fine and it's more than likely my phone socket in the wall that is the problem.

My question is how do I go about getting this fixed, should Magnet not fix it as I'm paying them the line rental? Or is this my responsibility?

Thanks

hi
as far as i know it is eircom who has to fix this if there is a fault in the main socket..maybe magnet rory here on boards can help you further

Magnet: Rory

Mr Bleech wrote: »

Basically, last Thursday for some unknown reason my Magnet broadband went, Magnet got it back working yesterday but the download speeds are down to 5mb instead of my usual 17/18mb.

I've been told by them that they can see it working fine and it's more than likely my phone socket in the wall that is the problem.

My question is how do I go about getting this fixed, should Magnet not fix it as I'm paying them the line rental? Or is this my responsibility?

Thanks

Can I help?

Mr Bleech

Magnet (Rory) wrote: »

Can I help?

Did you get the pm I sent after last night?