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If UPC bring in 100MB, will the...

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  • Closed Accounts Posts: 1,911 ✭✭✭aN.Droid


    Automan wrote: »
    Im sorry do you work for UPC? Either that or your a serious UPC fanboy.:rolleyes:

    Do you remember there about a year ago when many people from many different areas were getting letters stating they had exceeded the FUP limit of 250GB it did not stipulate that it was area dependent some were put onto a more expensive package and given unlimited BB (amazing I though they were already on an unlimited package:confused:).

    I have not heard of anybody getting any letters from UPC in a long time, maybe they have backed away for the moment or people are staying within the limit.

    Do you know for certain that people are downloading over 500GB per month?



    But according to you there is no limit.



    Perhaps you need to luck up the dictionary term for no limit and unlimited.

    I got a letter about 2 weeks ago for downloading 500gb in one month.


  • Registered Users Posts: 15 steve010


    Sorry I didn't read the the past 80 posts, but is there a 120Mbit line from UPC?
    I read about it here http://www.siliconrepublic.com/news/article/12855/business/upc-is-building-a-120mbps-next-gen-broadband-network

    I think I was just lucky, I wrote to UPC Ireland a few weeks ago and asked if I could test out the upgraded speed. The only thing I would say is that it cuts out more than usual and I find myself refreshing the modem once or twice a day but otherwise it's awesome :D


  • Registered Users Posts: 207 ✭✭hobbit stomper


    steve010 wrote: »
    I read about it here http://www.siliconrepublic.com/news/article/12855/business/upc-is-building-a-120mbps-next-gen-broadband-network

    I think I was just lucky, I wrote to UPC Ireland a few weeks ago and asked if I could test out the upgraded speed. The only thing I would say is that it cuts out more than usual and I find myself refreshing the modem once or twice a day but otherwise it's awesome :D

    So without any contract change or NDA they just upgrade you to their latest yet unreleased and not further announced NGN project because they just felt like it after you nicely asked if they could give you a faster speed?


  • Closed Accounts Posts: 1,463 ✭✭✭Trevor451


    Wait don't you need a new modem/ router if its over 50mb? :confused:


  • Registered Users, Registered Users 2 Posts: 462 ✭✭tazzzZ


    think he already had a docsis3 router. either that or he was extra lucky to have UPC provide that too!!!


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  • Closed Accounts Posts: 8,305 ✭✭✭DOC09UNAM


    BEASTERLY wrote: »
    OK I accept your point , but you should still be able to download alot with 250gb. Again it's up to the user how much they download, and I doubt many people surpass the limit.

    It would be handy if you didn't have to watch your usage but sure since it would prob take me 3 days to download a 1gb file I don't have to worry about that , lol.


    Does anybody know if Eircom will be uprading the lines fro house to exchange? I wan't real broadband now:o

    Why??

    I thought you were happy with what you had?


  • Registered Users Posts: 15 steve010


    So without any contract change or NDA they just upgrade you to their latest yet unreleased and not further announced NGN project because they just felt like it after you nicely asked if they could give you a faster speed?

    It's probably because most people don't ask. And UPC know that most people would not accept an unreliable connection, which it is I can tell you! Trust me, it does get annoying having to restart your modem every few hours (at best!).
    Other than that its fine, just an engineer came around once or twice so far to have a look at the modem and the UPC box on my roof (I think it's a broadband booster, I get a discount on my TV bill for having it :D)


  • Registered Users, Registered Users 2 Posts: 25,243 ✭✭✭✭Jesus Wept


    Rocking the 30mb package, obv.

    Untitled_26.jpg
    steve010 wrote: »

    You ...wrote to them, and they responded to stimulus?
    What a time to be alive.


  • Registered Users Posts: 15 steve010


    tazzzZ wrote: »
    think he already had a docsis3 router. either that or he was extra lucky to have UPC provide that too!!!
    no the WNDR3700 is mine but they left over two other n routers to test. not sure if i get to keep them!
    another netgear and a sitecom. they both work fine when i've tried them but i mostly use the 3700...


  • Registered Users, Registered Users 2 Posts: 788 ✭✭✭John2009


    steve010 wrote: »
    UPC 120mb going well so far :) upload speed is low but not really important to me...
    913779083.png

    Hi Steve, is there any chance of a speedtest result from downloading this file from Heanet, take a screengrab with your results and post it here,

    http://ftp.heanet.ie/debian-cd/5.0.5-live/i386/iso-cd/debian-live-505-i386-gnome-desktop.iso

    Thanks


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  • Registered Users Posts: 15 steve010


    John2009 wrote: »
    Hi Steve, is there any chance of a speedtest result from downloading this file from Heanet, take a screengrab with your results and post it here,

    http://ftp.heanet.ie/pub/ubuntu-rele...rver-sparc.iso

    Thanks

    link didn't work for me. gotta get some sleep...


  • Registered Users, Registered Users 2 Posts: 788 ✭✭✭John2009


    Link working now Steve


  • Registered Users, Registered Users 2 Posts: 3,132 ✭✭✭silvine


    Limericks wrote: »
    I got a letter about 2 weeks ago for downloading 500gb in one month.

    That's a lot of porn!

    I regularly download 30, 40 and 50GB a month and have never received a letter from them. Apart from their customer service UPC are quite good and their upgrades have been mostly free to date. I'm still paying now for a 15mb connection what I paid for a 5MB connection about two years ago.


  • Registered Users, Registered Users 2 Posts: 4,871 ✭✭✭Karmafaerie


    Automan wrote: »
    Im sorry do you work for UPC? Either that or your a serious UPC fanboy.:rolleyes:

    Wow, somebody doesn't hate something therefore they must work for them.
    Grow up.
    Automan wrote:
    Do you remember there about a year ago when many people from many different areas were getting letters stating they had exceeded the FUP limit of 250GB it did not stipulate that it was area dependent some were put onto a more expensive package and given unlimited BB (amazing I though they were already on an unlimited package:confused:).

    Yes I do remember a couple of dozen people out of UPC's 150,000-175,000 customers saying they got letters.
    What does that tell you?!

    And if you were one of those people you'd rememer that the letter said, that their usage was causing problems for other people in the area.
    There is no magic area boundries.
    UPC have a network.
    That network is segmented into diferent nodes.
    Each node has a set amount of bandwidth and a set amount of users.
    An area will obviously have 100% bandwith with no users.
    If it has no heavy users, then maybe only 20% of the network will be used.
    If a heavy users moves in and suddenly it jumps up to 40%, UPC won't care.
    Cause it makes absoloutly no difference to them.
    They've already paid for the bandwith.
    If however 5 heavy users move in, and it jumps up to 90% of the bandwith being used, this will cause slow speeds across the board for all users, heavy and light.
    So UPC send letters out to all the heavy users asking them to cut back.
    This keeps the network working.
    UPC have no limits, because it's not exact.
    If they set a limit of 250GB as some seem to suggest, then I can guarantee you that people will be effected.

    If UPC were to buy more bandwidth, then it would increase theit overcosts, so they would have to charge customers more.
    Seeing as they know that only about 1-2% of their customers are effected/bothered by this, they choose to keep the cost lower for everyone else.
    Servicing 98% as apposed to 2% is kinda their job like.


    Automan wrote:
    I have not heard of anybody getting any letters from UPC in a long time, maybe they have backed away for the moment or people are staying within the limit.

    No UPC have been increasing their networks limits.
    So it now takes more heavy users to cause a problem.
    As I said, the only time these letters are sent out, is if there are a few heavy users and it's effecting everyone because of them.
    Automan wrote:
    Do you know for certain that people are downloading over 500GB per month?

    A few different people have come on here saying it in the various threads.
    I have an aquantance (friend of my cousins) who says that he does, but I don't know.
    He talks about downloading terabytes a month, and I doubt he'd get away with downloading that much.

    I never really use more than about 150 a month, so can't tell you myself.

    But the law of the internet is that people only go to a public forum if they're effected.
    For every person you have complaining about getting a letter, you have 10 people saying nothing cause they've no resaon to.

    I'd guess that around 100 people here have posted saying that they recieved letters.
    That's out of 150-175,000 customers.


    Automan wrote:
    But according to you there is no limit.

    Perhaps you need to luck up the dictionary term for no limit and unlimited.

    :rolleyes:

    You do understand what AUP means right.


  • Registered Users, Registered Users 2 Posts: 13,016 ✭✭✭✭vibe666


    steve010 wrote: »
    no the WNDR3700 is mine but they left over two other n routers to test. not sure if i get to keep them!
    another netgear and a sitecom. they both work fine when i've tried them but i mostly use the 3700...
    so steve, what's the deal with this then?

    sorry, enquiring minds need to know. :)

    who did you email and what was the gist of the communications between you?
    how much are you paying per month?
    how and when was it enabled? you said an engineer came round to do some tests? any more details?
    what modems/routers did they give you exactly?
    any idea why they upgraded you to 120mbps when they're only supposed to be doing 100mbps upgrades in ireland?
    anything else to report?

    sorry, we're just all very interested in how you managed to pull this off when there are a lot of people interested in this product that's been delayed for so long and is as of yet unreleased when someone gets it out of the blue just by asking nicely. :)
    silvine wrote: »
    I regularly download 30, 40 and 50GB a month and have never received a letter from them. Apart from their customer service UPC are quite good and their upgrades have been mostly free to date. I'm still paying now for a 15mb connection...
    why would they send you a letter for downloading 200gb LESS than the FUP limit on a 15mbps connection? :confused:


  • Registered Users, Registered Users 2 Posts: 4,871 ✭✭✭Karmafaerie


    steve010 wrote: »
    no the WNDR3700 is mine but they left over two other n routers to test. not sure if i get to keep them!
    another netgear and a sitecom. they both work fine when i've tried them but i mostly use the 3700...

    Gotta call this.

    You can't have the UPC 100 MB without a Docsis 3 modem.
    It doesn't matter what clasicfication of router you have.
    The only way to get the 100MB is by using a UPC provisioned modem.
    Which modem do you have, cause if it's the same modem, then you don't have 100MB from UPC.


  • Registered Users Posts: 327 ✭✭Automan


    Wow, somebody doesn't hate something therefore they must work for them.
    Grow up.

    You never answered the question do you work for UPC?

    Yes I do remember a couple of dozen people out of UPC's 150,000-175,000 customers saying they got letters.
    What does that tell you?!

    That tells me that not all of UPC customers are on boards, really is that not just obvious???? And also im sure there were plenty of people who are on boards and got letters but did not post on the forum.
    And if you were one of those people you'd rememer that the letter said, that their usage was causing problems for other people in the area.

    Yes I was one of those people oddly enough all my heavy usage during that month was after 11 at night (surfed during the day) as I would set the PC to download and leave it runing during the night so I was not effecting anybody at all. Thats just crap. As my understanding was that I was paying for a UNLIMITED BB product I was very annoyed when I got the letter.
    Blah Blah Blah

    Again I dont care what there reasons are they are lying it is not UNLIMITED it does not even state there is a FUP on the main broadband page you have to go looking through the small print to find that there is a FUP.
    Odd how these letters were only sent out when UPC bought NTL.

    So UPC send letters out to all the heavy users asking them to cut back.

    Or move them onto a more expensive UNLIMITED package and let them download as much as they like.
    So much for your long winded reasoning hey.
    For every person you have complaining about getting a letter, you have 10 people saying nothing cause they've no resaon to.

    I'd guess that around 100 people here have posted saying that they recieved letters.
    That's out of 150-175,000 customers.


    Again: That tells me that not all of UPC customers are on boards, really is that not just obvious???? And also im sure there were plenty of people who are on boards and got letters but did not post on the forum.



    You do understand what AUP means right.

    A FUP is something a company puts into small print knowing that very few people will read said small print (and belive they are on a true UNLIMITED package) and make up limits (for there UNLIMITED package) as they see fit.


  • Registered Users Posts: 327 ✭✭Automan


    Limericks wrote: »
    I got a letter about 2 weeks ago for downloading 500gb in one month.

    Well looks like there still at it. What did they quote as there limit (on there UNLIMITED package) this time?


  • Registered Users, Registered Users 2 Posts: 4,871 ✭✭✭Karmafaerie


    *To borrow a quote from you*
    Automan wrote: »
    blah blah blah


    You seem unwilling, or simply incapable of understanding or accepting a single thing I say.

    You're one of the normal, uncapable of accepting a differing oppinion, everything is somebody elses fault, bitter, grudge holding anti UPC posters, who can't seem to accept that if something effects them, it doesn't effect the vast majority of people.

    You got a letter, therefore it must effect everyone.
    And if people didn't say they got letters, it's cause they didn't know, or didn't post on boards, or wanted to post but UPC had them chained to the wall with their keyboard just out of reach!

    You have no knowledge on how a cable network works (what bloody difference does it make when you use the internet on UPC's utilization graphs?!!!:confused: They test the connection over a month, they see high utilization, they see 5 heavy users, those users get the letter. Simples! They don't go down along the list checking every user and what times they log on!)

    Anyone who disagrees with you works for UPC (and no I don't by the way), cause how can somebody possibly not hate UPC.
    I mean they only give me the fastest, cheapest, most stable, connection with the highest allowance, and are constantly rolling out free speed increases (3 in 18 months).
    How dare they, those unimaginable ba$tards!!!:eek::eek::eek:

    I defend UPC, cause I spent years with the alternatives.
    Watching BB slowly stroll along in Ireland, until UPC came along, and proceded to spend hundreds of millions, and blow away all the competition repeatedly.

    Grow up kid.


  • Registered Users, Registered Users 2 Posts: 4,871 ✭✭✭Karmafaerie


    Automan wrote: »
    Well looks like there still at it. What did they quote as there limit (on there UNLIMITED package) this time?

    I'm guessing unlimited with an AUP.
    Same as always.
    You think if I say this enough you might learn?


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  • Registered Users, Registered Users 2 Posts: 2,193 ✭✭✭moonboy52





    I mean they only give me the fastest, cheapest, most stable, connection with the highest allowance, and are constantly rolling out free speed increases (3 in 18 months).


    +1


  • Registered Users Posts: 327 ✭✭Automan


    *To borrow a quote from you*




    You seem unwilling, or simply incapable of understanding or accepting a single thing I say.

    You're one of the normal, uncapable of accepting a differing oppinion, everything is somebody elses fault, bitter, grudge holding anti UPC posters, who can't seem to accept that if something effects them, it doesn't effect the vast majority of people.

    You got a letter, therefore it must effect everyone.
    And if people didn't say they got letters, it's cause they didn't know, or didn't post on boards, or wanted to post but UPC had them chained to the wall with their keyboard just out of reach!

    You have no knowledge on how a cable network works (what bloody difference does it make when you use the internet on UPC's utilization graphs?!!!:confused: They test the connection over a month, they see high utilization, they see 5 heavy users, those users get the letter. Simples! They don't go down along the list checking every user and what times they log on!)

    Anyone who disagrees with you works for UPC (and no I don't by the way), cause how can somebody possibly not hate UPC.
    I mean they only give me the fastest, cheapest, most stable, connection with the highest allowance, and are constantly rolling out free speed increases (3 in 18 months).
    How dare they, those unimaginable ba$tards!!!:eek::eek::eek:

    I defend UPC, cause I spent years with the alternatives.
    Watching BB slowly stroll along in Ireland, until UPC came along, and proceded to spend hundreds of millions, and blow away all the competition repeatedly.

    Grow up kid.


    1. Im no kid. Whish I was.:D
    2. I am not a UPC hater, but by your logic I must be because I dont accept that they advertise the products as unlimited when they are not. I do think they have done a lot for this country with regards to BB.
    3. I have a problem with them claiming the BB is UNLIMITED when it is not.:mad:

    Simple really no need to go into long winded reasons as why they cannot supply me or anyone else with unlimited BB in your opinion even though that is what they advertise. How dare I expect my UNLIMITED BB to be, well, UNLIMITED.

    I should grow up because I dont agree with you:confused:. Dont think Im the one who needs to grow up.


  • Closed Accounts Posts: 13 Blindpew2


    One could accept their argument that over use was affecting other customers if it weren't for the fact that they suggest an extreme package at a higher cost on which you can download as much as you like. What of the other users then? Would you still not be affecting them or do they relocate you to a field on your own where no one else lives?


  • Registered Users, Registered Users 2 Posts: 2,624 ✭✭✭Thor


    Automan wrote: »
    1. Im no kid. Whish I was.:D
    2. I am not a UPC hater, but by your logic I must be because I dont accept that they advertise the products as unlimited when they are not. I do think they have done a lot for this country with regards to BB.
    3. I have a problem with them claiming the BB is UNLIMITED when it is not.:mad:

    Simple really no need to go into long winded reasons as why they cannot supply me or anyone else with unlimited BB in your opinion even though that is what they advertise. How dare I expect my UNLIMITED BB to be, well, UNLIMITED.

    I should grow up because I dont agree with you:confused:. Dont think Im the one who needs to grow up.

    I think an even bigger concern would be the fact that if you break the AUP(use to be called FUP but the word 'Fair' Can be manipulated to suit the consumer, So word was changed to Accepted which is dictated by UPC)you are sent a letter advising you that if you keep doing this you will be bumped to the real unlimted package.

    Here is where my problem lies.

    The whole reason they have the AUP is so heavy users can't effect other people by downloading too much.

    But as long as you are willing to pay the extra for the 'REAL' unlimited package, UPC couldn't care less about the other users.

    If anyone was to take upc to court over this!! The contract would weigh less there then the paper its printed on.

    The fact that Com-reg simply state that if a ISP has a cap on there so called unlimited packages then they MUST state what said cap is!!

    UPC DO NOT!!

    Simple as, But as everyone states the problem doesn't lie with the 250gb being unfair(Although it is for me and a good few others). Its the fact that they simply false advertise that its unlimited!!

    They are better then eircon but thats comparing 'Crap' To 'Not great'


  • Moderators, Technology & Internet Moderators Posts: 12,450 Mod ✭✭✭✭dub45


    ..........




    You seem unwilling, or simply incapable of understanding or accepting a single thing I say.

    Very wise on his part:)


  • Registered Users, Registered Users 2 Posts: 13,016 ✭✭✭✭vibe666


    Gotta call this.

    You can't have the UPC 100 MB without a Docsis 3 modem.
    It doesn't matter what clasicfication of router you have.
    The only way to get the 100MB is by using a UPC provisioned modem.
    Which modem do you have, cause if it's the same modem, then you don't have 100MB from UPC.
    and there i was trying to be all nice and subtle about it. ;)
    I'm guessing unlimited with an AUP.
    Same as always.
    You think if I say this enough you might learn?
    i hate to be the one to point it out, but you don't seem to undertsand the definition of unlimited.

    un·lim·it·ed   /ʌnˈlɪmɪtɪd/ Show Spelled[uhn-lim-i-tid] Show IPA
    –adjective
    1. not limited; unrestricted; unconfined: unlimited trade.
    2. boundless; infinite; vast: the unlimited skies.
    3. without any qualification or exception; unconditional.

    by the very definition of the word 'unlimited', unlimited with an AUP ceases to be unlimited.

    I and pretty much evryone else complaining about the "unlimited not actually being unlimited" don't want qa completely unlimited service, we (for the most part, those of us that are practical about it) want UPC to be honest about what they are selling.

    i download what i want to download for the most part and it quite often pushes my 250gb limit, but not always. in June, I was away getting married for 2 weeks and I still used 220gb because we had wifi in the hotel and there was a lot of data to move around as well as my usual downloads, but i didn't rush out at the end of the month to download another 30gb just for the sake of it and i doubt anyone else would. last month i only used 186gb of the AUP and I didn't feel the need to rush out and download left right and centre to make up the difference.

    people will use whatever bandwidth they want to use within the limits of the product they're given. i for one (and i'm sure i'm not alone) just want my ISP to be up front and honest about what they are selling and they (nor anyone else) should be able to advertise a product as unlimited, when it clearly isn't.

    if UPC decided to change the limit to 500gb, 750gb or even 1tb with the 100mbps upgrades i'm not going to go and download that much, i'm just going to do what i normally do and keep it within whatever limits there are, assuming i ever got close to them.

    also worth noting, if you're currently paying for the 30mbps service, when the time comes you'll only be upgraded to 50mbps or maybe 60mbps unless you want to pay through the nose for the full 100mbps. :)


  • Moderators, Technology & Internet Moderators Posts: 12,450 Mod ✭✭✭✭dub45


    vibe666 wrote: »
    ...... in June, I was away getting married for 2 weeks .................

    Why did you only get married for two week? Isn't marriage supposed to be "unlimited"?:)

    Seriously though the great thing about this sycophantic and irrational defending of UPC's deception of their existing and potential customers is that more and more people are becoming aware of it and objecting to it.

    All people are asking for is to know exactly what they are being offered and when the decide to opt for a product to get what they are paying for. Irrespective of who the company might be. That surely seems perfectly reasonable?

    No one has asked UPC (or anyone else) to market an "unlimited" product. That is the company's choice. If the network cannot handle it then it should not be offered simple as that.

    It also seems reasonable to expect them to comply with Comreg's policy on so called "unlimited" products.


  • Closed Accounts Posts: 13 Blindpew2


    If there had been wifi in the church you could have streamed the wedding on justin tv, in hd, that would have used the last 20 gbs. I notice your usage has dropped since the wedding, wait until you have kids, you won't have time for internet at all. You'll be able to go back to an Eircom bundle.


  • Closed Accounts Posts: 117 ✭✭HattieMcDoogal


    Blindpew2 wrote: »
    One could accept their argument that over use was affecting other customers if it weren't for the fact that they suggest an extreme package at a higher cost on which you can download as much as you like.

    This is not true. There is still an AUP of 250GB on their Extreme package.


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  • Registered Users Posts: 15 steve010


    Hi someone asked for a file download screenshot. Sorry for the delay.

    Re modem - the engineer changed that. I know nothing about modems, I just changed the wifi because I use my laptop around the house.

    Re contact in UPC - I just rang head office and asked for some contacts in the Engineering Dept - make up an excuse, I said I was thinking of working there and wanted to know what the environment was like. Then start firing off letters...


This discussion has been closed.
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